Macy’s

Absolutely some of the finest customer service in men’s department, walked in with an exchange as I purchased the wrong size online and employee Mike was swift to locate the size in the back room and just make the whole process effortless. This person offers Nordstroms like customer service at Macy’s!

lower your credit card apr!!! ridiculous 24% even with my 720 fico score. i’ve stopped using it and stopped going to macy’s. customer service is like talking to a robot. they say the same thing each time you call to lower the rate. all the other credit card companies do.

I was so dissappointed today that Macy’s at Ala Moana was not open at 12:00 when I got there .
I know it’s Easter but it did not have any sign that say they will be closed today.
The only sign they have posted is their regular sign that says they are open everyday.
So many people are waiting but I left because I wasted my time.
Very bad practice and the manager of that store is responsible why there were no sign at the door if they are open or not.

Great customer service. We returned a prom dress with no questions asked, even got a nice discount on the new dress we purchased there.

I love coming home and shopping here! It’s not a hot mess like the ones on the mainland where clothes are strewn all over the place and the associates seem to always be angry or non-​existent! There was a associate in every department if I needed them tonight and they were friendly and helpful, really makes me miss Hawaii! And of course they carry things that mainland stores don’t seem to… like I found the cutest Tokidoki shirts tonight and they were on clearance! Bonus! But I had to take away a star because apparently there is no more the Hawaiian section! There used to be a section in housewares where you could find local made gifts and it’s not anymore! Too bad! Oh well, can’t have it all I guess!

Worst Macy’s experience ever — February 19, 2016
My visit to Macy’s was meant to be very brief; all I wanted was to purchase a gift card and to return 2 items. I stood in line in the Junior’s department since it was closest to where my car was parked. To my surprise, the store was not that crowded and there was NO line. There was one cashier and she was already helping a customer, which made me think I’d be in and out of Macy’s in a jiffy.
WRONG. I stood in line for a total of TWENTY FIVE minutes and ended up leaving WITHOUT being serviced. Apparently that one customer was irate about something and kept dragging the cashier out onto the floor to show her price signs or whatever. What REALLY bothered me though was that there WERE other cashiers there organizing clothing racks. NO ONE acknowledged me the entire time. No apology, no thank you for waiting.
I saw a supervisor there (is her name Lisa? Or Liza?) and she was also advising the other workers on how to organize the racks. I thought– hm maybe she’s not helping me because she doesn’t handle cashiers or whatever. But no, when the irate customer kept pushing about something, the cashier turned to Lisa and Lisa helped her on the computer.
My point is, the service was seriously lacking. The store was disgusting and messy. Maybe the working environment is throwing the workers off, I don’t know. I’m not sure if they are renovating or if this is how it’s going to be from now on, but I rather just drive and go to Pearlridge Macy’s. Then I get to avoid the bad customer service and the tourists.

Great customer service in the intimate apparel/​lingerie department at the Ala Moana store!
Offered great options to replace my favorite bra that has been discontinued to a new style that is just as great, correct size and more comfortable!

I have a great customer experience with macy’s today. The guy at the handbag section helps me a lot. Sorry I didnt catch his name

Slightly appaled by the fact women’s larger sizes are located up on the fourth floor, by luggage nonetheless. And the slow moving lines haven’t done much to appease the angry people waiting to be done with their purchases.
I’ve seen that they’ve relocated the departments and refurbished the second floor. But it was so confusing to find my items because it kept moving around the store. Honestly, if Macys can afford giving handbags new stands and whatnot, then they can afford faster computers and more people to help on the floor.

Completely incompetent sales staff. No sense of urgency in assisting customers. Sales desks either empty or had long lines. Second in line, I stood waiting for over fifteen minutes without having opportunity to purchase my three items OR bringing acknowledged by the sales staff, to say nothing of the twelve people waiting behind me. On to a different register. Exactly the same behavior from the salesperson there. Not going back.
Additionally, the fitting rooms were full of rubbish. I can only assume that other irate customers trashed it in acts of revenge. I would give this store zero stars for this experience if I could do so in this app.

Thank You To Ku’ulei in the juniors department at ala moana for searching high and low for the size I needed tonight (Sunday ¹²⁄₆). I needed black jeans for an event tomorrow and finally found the perfect ones… only they were 1 size too big. She checked and the system said they had 4, but was not sure where to look. Instead of brushing me off telling me they must have sold, etc., she checked with another associate to see where to look and in the end hunted in 3 places and finally found them… now I can stop stressing about what to wear tomorrow. Thank you Ku’ulei!

Little bit of a double standard. Women are allowed to go into the men’s fitting room with their spouse in the men’s department. But men are not allowed to go into to the women’s fitting room with their spouse in the women’s department. There was a man in there trying to help his wife and the associate told him he isn’t allowed in there with her even though she was disabled. It’s not like you are changing in front of everyone. You are in a separate room. Lingerie department I can understand but regular fitting rooms shouldn’t be a problem.

They could use more registers here. However, there are always deals and I always find something to buy!

Macy’s always great and the amount of items to choose is convenient. Went to get some Clinique moisturizer and they were very helpful. The location of Macy’s it self is good and the staff normally is friendly. Their not gonna come up to you and ask if you need help, kinda have to go to them and inquire. Today the rep for Clinique got my attention and helped me from a-​z with what I need. Great service today.

Was just at this location and it felt and smelt like I was at a very expensive flee market. Countless lights on the second floor were out, the carpet was soiled and rippled. Merchandise was on the floor under the racks and trash everywhere one both the second and first floor. I’ve been in some very shitty places and like those I really need to shower after being in this store. Not what I expected from Macy’s but with out a doubt will NEVER return!

Macy’s has everything you need. They have a large selection for both men and women and children. How could you go wrong. Plus there is always a sale going on. I love the deals you can find there. The women’s clothing is organized perfect. The clothes are separated by brand and style and makes it easier to find your taste of clothes. I also love Macy’s because I always receive a bunch of coupons and deals by mail that I could use there that saves me a ton of money. They also have these scanners to scan how much the merchandise cost which saves me a lot of time figuring out the prices plus the discounted prices.
Macy’s is located conveniently at Ala Moana mall. There is a lot of parking in the parking structure. They have a salon, and a restaurant inside Macy’s called the pineapple room. You could shop and eat when you’re done. I bought 3 dresses and I could not believe the deal I got. I left Macy’s spending less than $ 35. I love Macy’s!

Love Macy’s it’s one of my favorite places to shop. They always send me coupons because I have their shopping card. can’t wait for the sale tomorrow. they always have a sale too but tomorrow is friends and family sale with an extra 25% off everything. Love it…

I’ve been shopping at MACY’S department stores since I was a child — it’s one of the few in existence today, from my childhood, since Mervyn’s and Montgomery Ward have long since been gone. I always visit other ones in my current city, and while traveling. Usually, carries a good selection of designer handbags– Dooney & Bourke, COACH, and Fossil, makeup like MAC, and jewelry like Lucky Brand and Betsey Johnson. Swimwear is always popular with me, too. Macy’s has a brand that is usually priced well, too. I always hit the sales, too.
There used to be a larger aloha wear section, located on the second floor, but now, it’s kinda sectioned off in two sections. One would be premium– Tommy Bahama, Iolani. The other section is kitty-​corner from that, carrying other brands, and including the Everyday Values (coupons are not valid on these items BTW) line of Jam’s World @ $ 39.99 (one of my favorite, Made In Hawaii brands) near the swimwear (entrance/​exit doors). I fell in love with a multi-​colored swim coverup @ $ 28 but I was still browsing and I didn’t want to purchase the first thing I saw.
This one is way bigger than the small one on Kalakaua Ave. which only has womens & mens clothing, few handbags, few shoes, cosmetics, jewelry & swimwear (selection for women is good, though). And we always stop here every year we visit, so I am surprised that I am just writing up my review about this store.