McDonald’s

I like this McDonald’s. But look at what happened when I took all the ice out of the large vanilla ice coffee.

Visited this McDonald’s location several times when I had events nearby or when shopping at Kahala Mall. It is usually very busy but service surprisingly is very quick and efficient and the workers are pleasant and efficient. The drive thru line always builds up and seems to be the popular choice for many. Be prepared to wait for quite awhile if you try to do drive thru during busy times as the line builds up to the street and may continue on. It is typical McDonald’s food so no surprises there. If you are nearby and need a quick fast food bite, this is a good place to go.

Bad customer service. Called my order but didn’t hand me my large cup and I had to remind her and gave me an attitude and said something in Micronesian language

We’ve been coming to this McD for Big Mac Mondays, it’s conveniently located by Kahala Mall. The restaurant is a good size, but needs renovation to keep up with the look of the other McDonald’s. Generally good, but both times we had the Big Mac, the meat patty was lukewarm. Am I missing something, do they just microwave the patty?

This is the worst McDonalds on the island. Service is slow and complaints direct to the manager gets… a free drink…15 minutes in line and 15 minutes to wait for food is not my idea of fast food. If you want McDonalds go to Aina Hina or Palolo.

How the fuck does this McDonalds not have a mother fucking ice cream cone??? DaFuck!

Who reviews a McDonalds? I feel compelled to write about how terrible the set up is to serve customers. Especially in the morning!
They have two registers open, but customers form one line. So you have a line if people almost to the door. Customers wait at register until the order is ready. Wouldnt it make sense to have them go to the side and help the next person? No– instead the line grows!
Also, the food is already made so dont understand the delay.
They need to have district managers come and observe! It might also help to start the secret shopper.
As one gentleman said «when they going change the name to slow foods!»

A main stay for us over the years, this location has been a place to meet up informally with friends. We have always had good service although during peak rush hours stuff happens, but no more than what I have seen at other fast food locations. The crew members we have dealt with for the most part have been, courteous, attentive and friendly making it a pleasure to have a snack there when the McD cravings set in.
But this review is focusing on something I came across last night when we stopped by for a cone to beat the heat:
You have to hand it to McDonalds to develop a unique Coke marketing campaign for Hawaii that features a Hawaiian word.
Riding on the coat tails of Coca Cola’s «share a coke with» personalized name bottles, the special beverage cups are a fun way to enjoy your McDonalds cold drink (especially these hot summer days, August 2015) with that personalized Hawaii touch.
The cups use such words as the iconic «Aloha» and «Kupuna», there are a total of 24 words– 24 cups. Be the first kid on your block to collect them all. They even have pidgin cups which use the words, «Howzit» and «Braddah” — how can you go wrong with that?
My only «gripe» is that they are only on paper cups not a more permanent plastic cup which would have been cool to use as a reusable drink cup. Well, no can help, Mother Nature needs help too.
A fun way to beat the heat this summer, the cups are available only through the end of August or while supply lasts.

This McDonald’s is close to my work so it’s perfect for my lunch breaks! It’s best to go in because the drive thru line can sometimes be out in the road. Lunch time is busier but you don’t have to wait in line that long. The employees are always very helpful and get our order correct for the most part.
The food is always fresh !

This location’s drive thru is always busy,
I was lucky this afternoon, with only 15 mins to get lunch–
(Since I have to head to my other job) I actually made it!
I was the 3^rd car and everything went smoothly.
Placed my order, paid at window 2, and got my food at the 3^rd window.
The night before, I got the shaken flavored fries for my son.
I ate 2 of his fries & he wasn’t going to share anymore! so…
I had to get my own bag today! So bad for me, but I just had to!
I also got a McChicken sandwich, (light mayo, add pickles & jalapeño.
(25 cents to add jalapeño)
The chicken sandwich was yummy for some reason.
The pickles and jalapeño made it yummy!
& the fries, the shaken flavor fries was sooooo good!
They provide a package and seasoning for you to mix the fries.
Free seasoning comes in medium and large fries only.
Flavors available: Parmesan cheese and zesty ranch.
I heard they have a spicy buffalo. (my coworker mentioned) –will try nexts time.
I’m not sure how long they will offer this, but hoping it will be awhile.
Wow! Now me & my son will wanna go back for more!
Great job McDonald’s! You got us addicted!

What seems to blow my mind is WHY I KEEP COMING BACK? & Then I realize the location is everything! This McDs is located in a professional and rich area so it makes me wonder why some/​most of the workers are unprofessional?
They are nice at times, yeah but I Came in with my family last week after shopping at the new Ross Dress for Less in the mall, we noticed that they were dancing & screaming. Even the manager.
Also, to get to the bathroom, you’d have to go past the workers counter why make a public bathroom for customers located where the employees are working? we can only see how McDs are operating. I could see the process for the drivethru and everything z

WORST CUSTOMER SERVICE you could possibly get.
Cashiers are rude, Manager was rude, whole staff was terrible!
Cashier Suezy was very rude and disrespectful.
Manager Clavia was also very RUDE and does not know how to be a manager.
Food takes longer than it should and orders are always wrong.
Would give 0 stars if i could.
Never coming back here again.

Dropped by and Candace was our cashier. Greatly disappointed in the lack of customer service and friendliness here. Not a single smile or any sense of emotion in this cashier. Just a bland monotone «hi» as I walked up to the counter and ordered 2 Oreo mcflurries.
She finished and simply stood there holding them without making any eye contact or even saying a single word. Not even a simple thanks or enjoy at all. The mcflurries got us quite quickly as we were the only ones in line although the cups were filled ¾ of the way with ice cream and the last ¼ filled with Oreo crumbs. She didn’t bother to stir it or blend it like every other mcflurry so we had to stir it ourselves.
Other customers received similar treatment, the same monotone voice and lack of friendliness.
Worst service I’ve ever had here.

I ordered a large iced tea but the Micronesian cashier gave me an iced coffee instead. I spoke to the manager and got a refund but she was being a bitch about it. Maybe she was pissed at how her life turned out.

This past Sat (²⁄₁₅) morning at 10:30am I ordered a double cheeseburger and got a regular bottom bun, but my top bun was a pancake. It was different. I didn’t say anything and ate it.

They’re ok but some times they’re not up to date with their toys for happy meal! :(the drive thru line is sometimes ridiculous but it goes through quick!

Access to the drive thru is not all that easy and it backs up rather quickly a peak times. Still on early morning departures it is the best place to get a $ 1 cup of coffee that rivals most of the expensive alternatives.
Everything else about it is nothing outside the McDonald’s norm.

This review is for the drive through only.
It’s has always been one of the better McDonald’s drive throughs that I have gone to, compared to Waiakamilo Mc’Ds, Kam, Shopping Center Mc’Ds to name just a few of them. They are fast and pretty efficient.
This branch has Large drink specials on the Weekend and at least I can say the line does normally move pretty fast.
Food? What do you expect? It’s McDonalds… You Know What Your Getting!

I talked with the property manager and they are waiting for one holdout in the building once the lease expires, McDonald s will be rebuilt.
That’s why it’s old and not being fixed up.
The food is McDonald s and the service is inconsistent. I go for the convenience and not for the gourmet cuisine.

Love Kahala, hate Kahala McDonald’s! They should have left the Waialae Bowling Alley open and closed those golden arches!
I’ve never had a good experience there, but today was the kicker.
We take the kids to a 7:00am dentist appointment at Kahala Mall and decide that once the flouride timelimit runs out, we stop and have breakfast at the McDonald’s drive-​thru. Oops.
Perhaps the guy who backed his truck in to the right of us while in the drive-​thru, dropped an empty dumpster, swapped it out with the full one, and went on his merry way should have been the omen that foretold the experience, kinda like a black cat or backside of a ladder.
At any rate, the girl at the first window said ‘HERE’ when offering my change, and didn’t say thank you. I hate when that happens. The girl at the second window double-​takes every drink and bag before handing it over, only to miss a bag full of our stuff. I corrected her and noticed her badge said ‘crew trainer.’ I remember her… she’s the same one that screwed our order a few weeks ago. NO WONDER THIS McDONALD’S SUCKS… SHE’S THE TRAINER!
For the kicker, everytime I leave that McDonald’s, I scrape the bottom of my beautifl 2011 Sienna mini-​van. Crap, I’m higher off the ground than most vehicles… what am I doing wrong?!
Oh yeah, they put the suger and creamers in my coffee, but not my wife’s. Now my wife thinks the ‘crew trainer’ has a thing for me. Uhhh, no!
Go to the Greek restaurant next door instead… they got breakfast and a pretty girl sign-​waving their specials!