McDonald’s

Slowest McDonald’s I’ve ever been to. Been here three times and waited at least 10 minutes for very simple value menu orders. Even in the drive through! The food is made very well and the people are friendly, just please put the fast back in fast food!

I love this McDonalds on Nimitz Highway because it is on the way to the airport right after Costco when coming from town. It’s a great place to pull in and grab a $ 1.35 chicken sandwich when you’re on your way to pick up friends at the airport. There’s always ample parking and they even have a drive thru.
If you’re not in a rush, is there is second floor seating that’s cool and quiet. The first floor is very busy with customers. I know it’s not a big deal to most people but I don’t like paying for water and I’m happy when McDonalds still offers free water cups instead of force selling us bottled water that becomes more of an ecological problem. If you do buy a soda, there is self serve fountain service that offers free refills. Drink up! The refills are free! Also love the all day breakfast! Good job McDonalds Nimitz!

I thought coming inside would be faster than the long line outside. I couldn’t be more wrong. I walk inside and for the first 2 minutes the employees just stand and stare at me. There was no one else who was a customer in the room. Then someone finally takes my order to find out she isn’t authorized to take my order. So it takes awhile. I don’t know if because I ordered 20 of the same thing. But there is no reason why I’m first and all these guys after me get their orders first. Like 5 people after me got their orders. Wtf. So disappointed. Lack of customer service. Then I go to inquire and no one comes to me. Ignored again. Frustrated fast food service right. Cane here to get breakfast for my coworkers one final time before I leave them for a new job.

staff is overwhelmed, I ordered first and served last… it seemed like I was forgotten…

Slow service. They flipped the menu to lunch by the time I got to order. Slow slow slow slow service. 15 mins to just put in an order at the drive thru

Do not come here at night because they only take cash only. Also, they are so fucking slow!!! Get your shit together or don’t even be open at all.

This place is ridiculously slow with service. There seems to be no sense of urgency which becomes so irritating. Worse location on the island and this issue is unacceptable so should be corrected immediately.

See my check-​in. This place is horrible. The layout is horrible, the staff was fighting, food was taking forever, my order was wrong, I wasn’t offered a refund for food I didn’t get it.

Quick and courteous service tonight!
Ordered the chicken tenders for the first time. Hot and yummy! Hubby wanted coffee — smartest money-​making thing that McDonalds ever did — offer espresso drinks! I mean many, many people are at McDonalds grabbing a bite, might as well grab a McCafe too!!!
Only comment — if the sauce I am asking for will cost me extra, please tell me. I know it’s only 25 cents, but it would really be appreciated.

The way they prioritize thier orders are not very efficient. Waited 15 minutes in the dining area! Management needs to train thier employees better.unacceptable.

This place is right on Nimitz and can get busy, but even if it’s not busy it always feels like foreva to get my food.

Absolutely horrible service! Was standing here for 30 min before our order was even taken! How does that even happen!!!

I don’t want to say I frequent here but when I want McDonald’s, this would be the nearest location to my home. I don’t always do dine in either, almost always the drive thru, just for desserts, but it was a couple nights ago that told me maybe I shouldn’t dine in here ever again.
It was 11:30pm and my girlfriend and I wanted a quick dinner. Decided to walk half a mile here since it was pretty last minute and we got off a far bus stop. When we get there were no one on the registers and there was this employee mopping the dining room floor, which happened to be the only registrar at the moment. We walk in and we were quickly demanded of what we wanted. No hi or welcome. It was straight to, «whatchu guys want?!» «Oh is that it? C’mon.» I know I didn’t know what I want but my girlfriend did and so she ordered. I took a while but when i was ready she was far off into the dining room still mopping. Thank goodness the manager walked pass and finished our order. It gets better when we get our food…
Upon receiving our meal to dine in, my girlfriend grabs our tray and asks nicely to that lady if we could sit. While still mopping, she shakes her head refusing our request. The upstairs dining room is closed so we had no where to sit. Again the manager swings by and gives us the window seat. Our shoes aren’t clean, well for sure my pair was not. I was tracking footsteps and i could here the employee grumbling, and then she began tossing the yellow caution cones that signals wet floors. My girlfriend and I were quiet. I didn’t want to say anything anymore and we just tried to enjoy our meal. Other people walked in and her aggravation minimized.
I was looking forward to purchasing a cone to finish my meal but when I saw her back on the register, I changed my mind. Definitely the worst employee I have ever come across. Customer satisfaction is the heart of many redraurants. This lady had no respect for her customers. If McDonald’s ever reads this review, please, have that lady fired. Your location is in jeopardy.

My husband and I went to this location for breakfast on a Friday morning. We had a coupon to buy one breakfast sandwich and get one free. We placed our order which took awhile and we were already late for work. The girl wasn’t sure how to enter the code in the register and asked for help. We must have repeated the order a few times. We just wanted 2 sandwiches and 2 iced coffees. We paid and reviewed the receipt and we ended up paying for 2 meals. I had told the girl we didn’t want that but took it anyway. I had completed a survey and stated my concerns. I received a call from the manager Alvin a day later who apologized and told me to come in for 2 free meals. He was so nice and apologetic. He also said he would send me coupons. We have since went in for our free meals and received our coupons. This is great customer service. Thank you Alvin!

Its mcdonalds… so what do you expect? The only thing that you can really comment on is the speed, freshness and staff.
Speed: slow. Honestly this is the second slowest drive thru ive ever been in, the worst being the Pearl City mcdonalds. It wasnt even that busy but it took me nearly 30 minutes to get from the order speaker to the window!
Freshness: luckily the food here is usually pretty good… i do recall several times getting rock hard stale fries, some black lettuce in my salads and some stale buns…
Staff: …not bad, but not great. Theyre fairly friendly here but in all honesty some people here arent very friendly and they just shove the food right at you!
2 stars!

The local menu has a SPAM, Portuguese Sausage, egg and rice platter for about $ 5. The 2 pieces of SPAM are exactly what you would expect; the tasty treat that has been fried and placed in a warmer. I guess it is what it is; does SPAM ever get more limp than when it is originally fried? The Portuguese sausage was bland and not the typical delicious flavor you get on the island. The eggs were formed and firm. The rice was 2 HUGE scoops on the platter. Don’t ask to substitute a biscuit for the rice; no substitutions please. All in all for my $ 5 I was satisfied with the opportunity to try the local fare.

The remodel looks great and the drive thru now has two lanes. Very grateful for this as I work in the area and it can take forever to get through the drive thru during the lunch hour.
Everything is very clean and modern.
Food is just like every mcdonalds, sometimes the staff here are more interested in talking to each other and sometimes let multiple customers line up before they start taking orders.

I went there on a Sunday morning to order my Caramel Mocha Frappé, size small. They had issue where the machine wasn’t dispensing out the caramel. The manager kindly addressed the problem, asked if I would take the Mocha instead and I accepted it. But the surprising and satisfying thing that made my morning was he given me a large size instead of the small. I had to pause for 2 seconds and realize that is GREAT customer service! cheehu!

Free wifi, but no power plugs for the laptops. Great place to stop when waiting for rush hour to clear.
Food is good. Service is good.

Being that I am a former McDonald’s employee during my high school years, there was one thing that has stuck with me till now… customer service.
I am big on customer service and I will like to give one clap and a standing ovation to Luke at this McDonald’s location!
This young man did NOT mumble in the drive thru intercom, he was also very polite. If he did not understand what I ordered, he did not say «HUH?» like the other McDonald’s team at other locations would say. He actually said, «Excuse me?»
He also repeated what you ordered even though it is on the screen. He then shared the total amount.
All this with a nice, very pleasant attitude.
My drive-​thru service? In and out within five minutes. How do you like that? This is what I learned in training back in the days… Five minutes for each customer in drive-​thru. And the Sand Island McDonald’s location came through on making sure we were there within five minutes!
Thank you for my plain quarter pounder with cheese!!!