Navy Exchange Salon & Day Spa

A lip/​chin waxing is over $ 30. I used to frequent the salon because it was close to my house and familiar. I can’t give it anymore chances however. Last month my stylist wouldn’t come in from her outside smoke break even tho it was 15 minutes past my appointment time and the receptionists went to get her twice. Ended up being handed off to another waxer who was kind enough to take me but she was rushed and I ended up having to come home and finish the job myself. The last time, my wax took place out among the stylists on the floor! No privacy! This particular waxer was rushed yet again! This time however I was scared with rips, burns, and bleeding on my chin. It’s been over 2 weeks ago and they are just now healing! It’s overpriced and the service is spotty. Go elsewhere for a more personal experience. If u just want ur hair done tho, make an appointment with Lanetta. She’s great.

Big shout-​out to KAI H. at the NEX salon! This is the girl you need to see if you need your hair colored! I gave her free reign of my hair this morning and she did more than impress me. Each time I have my hair done by her she never disappoints me! Her schedule books solid, fast– so do not delay– I would make an appointment with her ASAP!

Julia is AMAZING, she is a hair/​eyebrow genius. The rest of the staff is polite and helpful. I really love this salon!

I have going to this salon since 2003. Theresa has always cut and colored my hair and my daughter’s hair. I trust Theresa implicitly with my hair. Sometimes, I’ll sit in her chair and say :“Do with my hair what you think would look best on me.” If I choose a style and it really won’t work for my type of hair, she’ll say that and I truly appreciate it. She’s the hair professional, not me, so I listen to her advice. She always delivers and I’m always happy.

Although the NEX Salon is a big time hit-or-miss…I want to review my stylist today.
Rosita gave me a wonderful shampoo experience, a really pretty haircut (it’s been years since I’ve been able to say that) and a fabulous blowout.
I have to take the time to acknowledge her because my last several visits to the NEX Salon have been mediocre in the past few years.
I will definitely be going back to her when I need my next cut and color. She rocks!

I’m giving it a ONE STAR, and I’ll explain why:
First of all, the actual stylists I’ve received service from are the greatest. I usually go to Nona or Theresa and they are both very skilled and professional. In fact, I highly recommend Nona for root touchup etc., as she DOES listen.
Now the one star explanation: I’ve been going to this salon since 2011. In all these years, I’ve seen the staff changing and a lot of their workers come and go. There’s just one thing that hasn’t changed: THE MOST OBNOXIOUS and rudest behavior of the receptionist and the management.
I can’t even believe the amount of lack of customer service in this place.
2 days ago I went there as usual with my service dog, which I’ve been brining with me for all these years.
I didn’t have the vest on him or the paperwork, as I generally bring those mostly if I plan to bring him in a new place. Now granted, technically, I should bring the paperwork with me at all the times and that’s cool. Yet, one of their management with a pseudo-​British accent, approached me RIGHT IN THE MIDDLE of the store and loudly told me that next time I must bring the paperwork. When I tried to apologize and explain nicely why I didn’t bring the paperwork, she immediately interrupted me and again with a laud voice started telling me off, how this was a Navy Exchange salon, yada, yada, yada.
EVERYONE WAS STARING AT ME!!!
I felt so humiliated, embarrassed and frustrated as she didn’t even allow me to open my mouth. This is outrageous. She should at least attend a basic Customer Service training and learn how to talk to customers.
You do NOT approach a customer in the middle of the store giving a spectacle. You should with a low tone talk to that person on a side.
I’m now on my way filing an official complaint to their superiors. SHAME!!!

Today I decided to call and make an appointment to get my eyebrows waxed. They only had one spot and it was only an hour away from when I called! (must have been a busy day) Any Who, I asked for Dolores as recommended from another helper and she was AMAZING! This was my first time getting anything waxed and she made the experience so comfortable! I was so worried I was going to have no eye brows left but they came out better then I could have hoped! So happy with this trip and would definitely recommend Dolores to anyone/​EVERYONE :)

I just wanted to update a say almost a year later I still love this salon. I’ve been here probably 10 times now and have never had the same hair stylist twice and I’ve never been disappointed!

I have been seeing Dolores for eyebrow waxing for years and seriously, she is awesome. A wax artist, if you will. Always does a perfect job on my brows and great to talk to. Just moved from Hawaii and will miss her and so will my brows.

This is a review for nails. Do NOT go here for nail service. I mean the prices aren’t bad but the quality sucks compared to just going to an actual nail shop. My manicure lasted maybe 2 days. The nail tech wasn’t exactly the most charming person either. I would not recommend this place to anyone.

So the only reason I go to the salon is because of Dolores. If you need to wax your eyebrows, see ONLY her. She does an incredible job! My eyebrows are prefect! And if Dolores is not available or not there, wait! And do not. DO NOT due your eyebrows with anyone else. They will fuck it up.

I only have experience with color services and with just one particular stylist. However, I’m completely satisfied and so happy I’ve found her after a long search when moving to the island. My stylist is Nicole and she is phenomenal! I had originally gotten a partial blonde highlight to test out how she did with blonde coloring and she rocked it! Went back in today to get a full head of blonde highlights done and left so very pleased with the results! Ask for Nicole if you go, she’s professional, accommodating, and nonetheless talented! I will provide a before, during, and after photo of my results!

I go to Julia for my hair and she is AMAZING. I’ve been getting my hair cut, highlighted, dyed, all of the above for years. She is by far the best stylist I’ve ever been to. I don’t know what I will do when she either leaves the salon or I leave the island. She is wonderful and I wouldn’t go anywhere else.
I go to Linda for waxes and she’s just as amazing! She’s quick, efficient, and fun! I can’t speak for everyone at the salon, but these two both get 5 stars from me! No complaints

I was not thrilled with my experience here. I used a reference photo and asked my stylist (I forget her name already) to do a subtle ombré. Instead, she asked if I wanted subtle low lights with some scattered highlights for a transition effect. Well, it was neither ombré nor subtle, nor a transition, and the overall look was streaks of lighter hair. She also did not provide hair color swatches to pick from as a reference, and as a result I just had to guess what color tone my hair was.
Would not recommend if you’re going for a color job. You’re better off spending a little more money for a skilled stylist at a nice salon. You’ll end up spending twice as much money as you intended by getting it corrected. Don’t make the same mistake I made!

I’ve heard horror stories since arriving to the island. stories of disastrous cut and colors or expensive prices with surprise fees at the end. I’ve been to a couple places on the island and those exact things were what happened. I decided to try the NEX because it was conveniently close. Turned out to be an amazing experience! Best prices on the island and my hair turned out exactly how I wanted it! Nicole was great and I will now be a Regular here! This is the place to go!

To expensive for poor quality, who charges $ 25 just to soak of your acrylic nails, what a rip off… dont go here if your in a rush cuz lines can get long & service here sucks, for the amount of money they charge u think it would be the best, I would have gave 0 stars if I could!!! definitely not coming back here!!!

I highly recommend Dolores for waxes, facials and massages. I go to her for brazillian waxes and couldn’t be more pleased. She is efficient, thorough and although hers may take a bit longer, I would rather it take longer and done right than super fast and get a lot of in-​grown hairs. I also love the extra time to chat and catch up with her. She makes you feel comfortable and the conversation is easy with her. It’s a relaxing atmosphere.

Christine Choe did an amazing job on my hair. She took her time. I would definitely be going back to her.

Just had my hair cut/​colored/​extensions/​styled by Cherie! She did an amazing job and was super nice! Love the ladies who work here, they make going to the salon a relaxing getaway for a few hours. I walked out feeling confident and beautiful for the first time in over a year!

Suzanne is fantastic. A perfectionist and personable, she made my time with her a delight. Not only did we fix the slight miscalculation of my color because I overestimated the tone, but she fulfilled my every request. And I request some weird and crazy things! I wanted all the back and sides OFF and GONE. I was sick of my hair getting in my face trying to work out, even when wearing headbands. Hats can get too hot and cumbersome with most of the stuff I do. And she did at perfect length. Great, smooth fade up to my faux hawk style. I can wear it up or down, and it looks great. The color is the boldest I’ve ever went. But I LOVE it. And it’s been a few hours after my style and I am still in awe at how awesome it is. Next day I get to mess with it myself and see what I can do. Should be fun. Great red! If you dig wild, custom styles and are crazy or unorthodox, try her out. She’s a hoot! XD
Also, front desk and other stylists there are very nice I think everyone there is super awesome. Even their clients. The energy in that place was chill but still energized. Or maybe it was just the hair and Suzanne. Either way, rockin’ place! Great prices for Hawaii!