Navy Exchange Vision Center- Natalie Macke, O.D.

Great Experience!

Very happy since Dr Macke and her staff are here ! My son, wife and I have all had appointments and left feeling like we got a great examination as well as service from the entire staff ! Highly recommend to everyone — aloha

The staff and Dr. Macke are wonderful! Always greeting me with a smile, great positive attitude and always professional. Fast and easy check in and I love Dr. Macke’s availability on office visits on a short notice. With my eye condition I needed to make multiple visits and not once did anyone make me feel like I was a burden, they were happy to help me in any way possible. I’ve always dealt with vision works before I got tricare so I was very concern which optometrist to go to, a friend recommend that I got to the NEX; I’m very happy that I did. It’s worth the drive from Wahiawa. Dr. Macke does great work and really took the time needed to help me and didn’t make me feel rushed at all. Very appreciative of Dr. Macke & the staff.

Called first thing in the morning because I had scratched my eye and they were able to make an appointment for me right away. The receptionist was polite and the eye doctor, Natalie, was so sweet! I would definately go back and recommend seeing her if you are in search for an eye care place. Thanks so much for helping me!

I am active duty but often go to Lens Crafters to get glasses since they are open on weekends. I thought I would try this bc it is so conveniently located near my work. My advice: don’t brother. This may be less expensive than Lens Crafters for another private company, but this office isn’t worth it. You can get a good deal on discounted last season frames, but I got my eyes examined the next week by Navy doctors, and the prescription I got from the NEX was wrong. Additionally, Dr. M had many customers the day I was there and she was more concerned with getting me out of the office than getting me a correct prescription. She didn’t warn me at all when she placed tetracaine drops in my eyes to test for pressure. She did not dialate my eyes either. Good for a quick pair of glasses — not recommended for a good pair.

Excellent service! Friendly staff! I was a walk-​in and they did what they could to squeeze me in. The next time I came in for my appointment, I did not have to wait, (which is a plus in my book)! They made me feel comfortable, even when I asked a million questions!!! Dr. Macke is extremely sweet, understanding, and nice! She is very knowledgeable and made recommendations that was cost effective and comfortable! I definitely recommend this eye doctor. Located at the nex mall, inside the optical shop.

I just walked in to get a quote on how much an eye exam would cost. I never saw the doctor so i cannot comment on her. But the receptionist was horrible. She took a significant time looking through her book for my insurance. After that awkward wait while she hemmed and hawed, she asked for id and social security number to search up on the computer. I complied but also emphasized that i just wanted a general quote, i didnt need a specific price. She then started to give me attitude and talked down to me as if i was a child. She explained that to answer my question, she had to look up my insurance policy and other things to even be able to begin to answer my question. (I am 4’11″ and look young for my age and this attitude is a common occurrence. My boyfriend is 5′ 10″ and a bit on the larger side) my boyfriend stepped in and repeated my original inquiry, «in general, how much does an eye exam cost?» And then she complied and explained that eye exams are 75 $ out of pocket and with my insurance, it is a co payment of 20 – 30 $ depending on my situation. I was looking for a simple answer and it took too much attitude and hassling inconvenience to get it. I will never hold any business here because of this poor service.