NEX Autoworld

What an absolute joke. This place is awful. I waited over 5 hours for an oil change and brake check when they said hour and a half max. Their staff is extremely rude, every time I asked what the status was they just have me dirty looks and vague answers without care. Their prices are ridiculous and the other Unilocal review on this place lies about the price of a safety inspection. ⁰⁄₅ if I could do not go here. Next day check engine light came on they tell me it would be a few hours before they can get me in and had the audacity to ask «Is the gas cap on?»

I’m very satisfied and happy after taking my dad’s car here today for tire replacement. Great customer service from the staff as well, everyone was nice and friendly. I ordered tires from the same place because they do offer the cheapest rate. They also helped me pick up my tires because it was delivered at main exchange store, and when they found out I was not familiar with the location, they offered to pick up the tires for me. I waited in the customer lounge for less than an hour, then after they got the tires my helper Eric replaced all 4 tires without even breaking a sweat! These guys are so professional. I’m very thankful that the transaction went smoothly. I definitely recommend this place to anyone who has post/​military base access. They also have car parts/​accessories which they sell a lot cheaper compared to other retail stores (luckily, I did a lot of window shopping). Another thing I discovered is that they also offer safety checks for $ 5! Too bad I did mine already but I will definitely go back here when I need another safety check. I know that tires are expensive nowadays (especially in Hawaii), but I am thankful there is a place I know will offer the best deal for cheaper price! Now that’s epic!

I went to get my vehicle serviced and brakes inspected. I received a call later with a quote to repair what they found needing repairs concerning my brakes ($ 511 total for brakes and servicing of my vehicle)…I agreed and authorized the work. Hours later I returned at the approximate time they advised it would all be done only to find that I was misquoted due to the wrong production year being used to quote. The actual quote ended up being almost $ 200 dollars more. Then the service clerk at the desk when I asked why that was, and why it was that much more, seemed bothered having to explain… another clerk came up and tried to explain further-​but by this time I was upset and frustrated-​I was not prepared to pay an additional almost $ 200 dollars-​nor did I receive a call indicating a mistake was made… as frustrating as that would have been I could have planned for that rather than to find out as I arrived to pick up my vehicle and use it for the varying activities it is very much so used for. I called back after I left and had time to cool off. I spoke with another clerk and I explained my frustration-​I would like to say that he was very understanding and willing to explain to me what happened, however he indicated that this issue is a common one (getting the wrong production year) due to not many people having Suzuki’s on Island (which I contend otherwise). I understood his position and he did apologize-​my only frustration following is if this is a common issue where quoting the wrong production year is common, why not be a bit more detail oriented in quoting-50−60 dollars, heck even almost 100 I can live with but in excess of that, it is a bit of a stretch. Furthermore, I appreciate many of the mechanics are prior military as the clerk indicated he was, and that he too had been on deployments, however, not a justification… back to the issue – the parts, since they are «uncommon», needed to be ordered from Mainland, costing 7 – 10 days… I wanted to deploy with the peace of mind that my vehicle will be good to go for my family’s use but I seem to be stretching that at this point (was notified of the deployment with weeks notice due to a primary candidate being injured). I have no reservations about the quality of work-​however, some attention to detail, ESPECIALLY when citing that the mechanics are prior military and can relate. I can only imagine how many times this has occurred. That said, I brought this to the attention to someone whom may be in a position to enable better quality assurance.
My point and intent is not to get anyone in trouble, only to highlight the need to be more detail oriented. I would only go back to this place due to the convenience of location, however caution patrons to have the clerks verify and then re-​verify they are NOT MISQUOTING. But then again, as much as I detest saying it, you get what you pay for…