Nuuanu Hale

Administrator Gayle in early April said Nuuanu Hale would credit 17 days back to my credit card, since my mother passed away on March 14^th. When my VISA credit card statement arrived in the mail last Saturday, no credit was made back to my card.
I called NH this morning and Liane in the accounting department said she credited back the $ 4471 to the MasterCard they have on file for me. I don’t have any MasterCard.
I asked her to immediately credit the funds back to my VISA card and provide proof of the reimbursement. This time I got some kind of receipt via email, but VISA said it may take a day to 10 days to process the reimbursement.
Auwe, Nuuanu Hale. Why not do the right thing the first time.

My mother spent a month at Nuuanu Hale after suffering a compression fracture. While a resident she received excellent care. Staff members were attentive, friendly, respectful and caring. One particular aide went out of her way to see that my mother had everything she needed/​wanted to be comfortable. Noting that my mother enjoyed eating papaya, she notified the kitchen and my mother had papaya for breakfast every day. Mom was kept clean, her bedding was changed every time she was bathed, she had a call button and was changed whenever she needed.
While at NH my mother worked with physical and occupational therapists. After a month, she was able to return home.
The facility is older, but kept clean and in good repair. I frequently saw maintenance people cleaning.
After reading the two unfavorable reviews, I would like to say that I never witnessed anything that would cause me concern. However, I would encourage anyone who does have concerns to immediately contact the administration. The administrative staff is very responsive and would certainly address any issue that may occur.

My husband was admitted to Nuuanu Hale as a Hospice patient. Staff was attentive to his and my needs. I had no problems with his stay, in fact I praise the care he has. He was taken off hospice care and still receives the care he had when he was admitted June 2012. Staff is always concerned for his welfare. They contact me promptly whenever there is an incident ie. fall. Although the facility is about 78 years old, it’s always clean and orderly. I’m satisfied with my husbands care and feel he is in good caring hands.

This place is out of a horror movie. My father just passed away and I wanted to write this because I don’t want anyone elses family being brought here without knowing some of the things that go on.
My dad was in a room with three others and times I’ve visited you could smell the others had made a bowel movement and no one would come check up on them and for hours. It was horrible! Sometimes I had to tell the nurses at the front who were sitting on their phones! or in the hallway a woman had thrown up and they didn’t clean it up right away. It was a horrible place.
First off this place FAILED to let us know that my dad’s liver was FAILING. They told us AFTER A YEAR OF KNOWING!!! They never ONCE mentioned to us about it when we visited. Had they had notified us, we could’ve done something earlier about it. We only found out because my dad had fallen and they notified us about the fall. When we went to see him the toxins were building up in his body and we didn’t know what was going on so they spilled the details. They said they never told us because my dad was still conscious enough to make his own decisions! We had him rushed to Queens because they weren’t going to do anything about it because they said my dad didn’t want to go. My brother had power of attorney and they are supposed to notify him of all changes BUT NEVER DID! and when we were leaving they said «oh your dad would be a good candidate for hospice» LIKE REALLY BECAUSE YOU DIDN’T NOTIFY US OF CHANGES? and now its passed the point of no return. I was furious but just wanted my dad out of there.
I’m writing this because I don’t want anyone elses family to go through what we did. I don’t even know if anything can be done about this place but if you think I’m going to keep quiet think again. NO ONE should go through this horrible ordeal. To most workers its just a «job» but this is someones life in your hands. I wonder how people sleep at night?

My uncle is staying here indefinitely.
The place is clean, the nurses are nice, and helpful.
They have really awesome physical therapists and even a speech therapist.
Parking is limited but I’ve always found a spot either on the side of in the back parking lot.
It’s an old facility, but they have a full kitchen which pumps out 3 square meals a day.
There are tv’s in almost every room plus the rec room.
I hope I don’t end up in the place like this, but this place is aiight.
Btw, it’s about $ 7000−8000/mo. unless you have medicare/​medicaid.
Dang!