Oakley O Store

I came into the store with my husband on Black Friday. The store was completely packed with people. We are from Hilo and we don’t have an Oakley store on the island. My husband needed to get Chrismas gifts for his co-​workers so we decided to take a look. We noticed that they had a sale on eyewear frames. They were really cheap, I believe it was $ 50 dollars?! All workers looked occupied with customers. While my husband and I were looking at the eyewear on sale, one of the workers came and asked if we needed any help or have any questions about the sale on eyewear. He said that his name is kyle. He explained that he is helping another customer as well. He told us that the eyewear on sale is for a limited time only and while supplies last. He was kind and patient with my husband although the store was really busy. He explained the exchange and return policy to us so that we could give the eyewear as gifts. My husband and I decided to get only two when we first came in the store but ended up buying eight of the eyewear on sale. Kyle was very nice and patient with us. When we visit Oahu again we will go to the Oakley store in Ala Moana. Great customer service and awesome deals. Keep up the good work!!!

I used to go to Lenscrafters, but my Ray Ban did not last for more than 2 years, and obviously they don’t have the best customer service. My old glasses broke and the paint start peeling off, so I went to Oakley. Michael is amazing, he was being very helpful and he is a super nice guy. His service was exceed my expectation. If I need a new glasses, I will definitely go there again.

If your a local I wouldnt shop there. They cater to the toutist. I was in the store waiting for assistance and they wouldn acnounced me. I had to ask for help. They need a kick in the ass! One star is a high rating.

If only there was an Oakley store in Hilo, I’d be in it almost all the time. Haha nah I would run myself broke.
This store has gear for both men and women. Since it’s almost Christmas, they got seasonal winter clothing in stock. Since I’m a big fan of Oakley, I’m always googoo gaga with all the stuff I wanna get. I love the fact that you can try every pair of sunglasses and prescription glasses too. But if I did try each and every one of’em, I’d be in there from the time they open and until they close. Haha yes I’m picky like that. What can you say, I’m a selective person lol!
Oakley’s will always keep making new products. Just when u thought they’ve raised the bar, they raise it even higher. They focus on quality, form and function. With their styles you can either dress up or dress down, that’s why I love it.
The service always attentive and the items in store are up to par. If you like Oakleys the way I do, then this is the place!

Great service and range, sales person was attentive and listened to my request, then built my Oakleys to order in 10 minutes.
great shop is your in the market for new Oakleys

They could take some lessons from the Kalakaua location.
I know I am a tourist (even though I try to visit once per year) but at this store have never even been acknowledged.
The last 3 times I have visited, I went to Oakley at Ala Moana while my wife shopped and in 3 visits not one staff even acknowledged I was there. They seem to have an unwritten rule, no local, no help.
My close friend who visits 2 – 3 times per year couldn’t even get help after 10 minutes of waiting at Ala Moana. I took him the Kalakaua location and we both left very happy.

I guess when you hear the name «Oakley» you would automatically think of sunglasses, but did you know that Oakley also sells a lot of clothing gear for both men & women?
I’ve owned quite a few pairs of Oakley sunglasses, but unfortunate for me, since I’m so irresponsible about taking care of my sunglasses, I’ve also lost quite a few pairs… which leads me to here.
I bet you were thinking I was gonna get another pair of sunglasses huh? Wrong! Lol! I actually came here for buy a shirt for my good friend, as his burfday is just around the corner.
Some of the clothing gear they sell over here are geared for athletic use, like quick drying shirts.
My friend is very involved with his kids activities, and volunteers his time with his kids athletic events, as well as volunteering at his local church.
I know he likes those quick drying shirts (as he must be a sweaty guy) so I figured I’d pick him up a shirt.
This small little shop is located on the main level of Ala Moana Shopping Center. It is kinda near the Longs Drugs area (well, across from Longs Drugs) and I must say it is kinda modern looking.
The clerks were very friendly, as when I walked into the store, they greeted me right away. The clerks will ask you if you needed help on anything, and then they will leave you be to browse around without anyone pressuring you. Found what I needed, went to the counter to pay… and out the door I went. Fast & easy…

PERSCRIPTION OAKLEYS FTW! I am seriously blind without my glasses and when mine were getting warn, I dropped by on my way to lenscrafters and am glad I did!
Mitch is the registered optometrist I spoke too and yes, you heard me: This oakley store has a Dedicated Rx guy and fitting counter! Joe took my prescription from my doctor and said it would take 4 weeks to get the coveted Cross-​Link switches. (not even available online!) and only sold in O STORES! In 4 weeks, I had my pair and let me tell you, these guys (shout out to CAM the manager) honor and back there product. Had some issues with wear and tear and even broke the sides and they have honored the warranty and even replaced my sides for free! Great Staff and fantastic RX job on my favorite pair of glasses!
Thanks crew!
Robbie lee

Awesome staff at Ala Moana. Thanks to Tomo for his great customer service. I had an issue with an item I bought in Seattle and Tomo looked after the problem. I will be back. Oakley trains them right. Thanks for your help.

Today, I got dragged to the Oakley store again at Ala Moana by my girl. This is the only second time I’ve been in this store. My first time here was also with her. She’s an Oakley fanatic. That was about three months ago. I’m aware that they’ve had poor customer service in the past. The two times that I’ve been here, customer service has been spot on. They must have changed management or hired new workers because service was excellent. Both times, I wasn’t planning to buy anything but ended up leaving with a pair of shades.
All the associates were very helpful. Each of them approached me and asked If I needed any help. I’m not really into Oakley. I’m more of a Prada or Gucci girl, so I had a ton of questions. They were patient and answered all my questions. They took out their brochure and even showed me all the new styles that were coming out.
The last time I bought a pair of polarized custom Frogskins. This time, I purchased the polarized Flak 2.0, which only came out yesterday. I also tried on this pair of limited edition shades that cost $ 400. Obviously, I did not get it. It looked horrendous on me but looked good on the two guys working there. My friend said that they looked like Mad Max shades, lol. I didn’t get the name of it.

Christmas is coming up, so I got my gift shopping started. April assisted me and she was very friendly and open to all my questions. I was very happy with her customer service she provided because she was so approachable. April was also understanding and patient despite that I had my niece along with me who wouldn’t stop talking to me, haha. I appreciated her help a lot.
However, once I got home, I felt the need to call back the store about the return policy. When I had asked April about the return policy, she had stated that «For returns, you could bring in the receipt no matter how many days had passed.» I was very surprised at that only because that is not your typical retail return policy. On top of that, the receipt stated «90 days.» Being that this is a Christmas gift, I felt the need to clear this slight miscommunication. So I had call back and Kyle had assisted me. He very thorough with the return policy and helped me understand the details about what I had purchase. Kyle was also patient and friendly.
Overall, I had a nice experience with Oakley. I appreciate and thank April and Kyle for their help. I definitely will be coming back for more Oakley goodies :)

Came in today to purchase a gift for a friend. The guy is a total Oakley fanatic, so it was really hard to figure out what to get him. Then in comes Kyle (a manager I believe), who lets us know that their return policy is a little gnarly — you have to fill out a form apparently. So he suggested a gift card. I realize that seems obvious, but we really appreciated Kyle’s honesty in explaining the return policy.
Anyway, we pay for the gift card and as we’re walking out, my guy spots a pair of sunglasses and tries them on. Kyle sees us talking, and asks if we have questions. Yes — what is the difference between these and these? And WTF is the «Fallout Collection»? And why are non-​polarized glasses $ 220?! Once again, Kyle’s honesty wins the day. He explains the difference between the styles, and that the price point is high because it’s a new collection. He points out that they have the exact same frames with polarized lenses that are cheaper in another display case. They just don’t come in the post-​Armageddon «Fallout Collection» colors.
My dude had been wanting another pair of Oakleys after his Gascans got stolen a while ago, but he was waiting until he found frames he liked. We found them today and Kyle sealed the deal. He was a nice guy, honest, and not at all pushy. I asked how we could leave a customer service comment about him and he said Unilocal!was the way to go. So, if corporate is reading this, please give Kyle a bonus.
In sum, great experience today! All the staff were helpful. I’ve shopped in different Oakley stores on the continent, but this was the best customer service I’ve ever received at one.

I really dont like to write bad reviews but I truly believe it would defeat the purpose of writing reviews in the first place. In this case I feel it’s worthy of one.
My friend was trying on pair after pair because he couldn’t make up his mind because the part of the shades that sits on your nose was too high.
Now taking that into consideration, the asian female worker just was standing behind us was watching us and could hear what the problem was but offered no help as to what models would fit until I asked her.
Straight to the point, she was rude. Not once did she crack a smile and it seemed to me we were annoying to her. My friend is a really nice guy and kind hearted and soft spoken. The way she was talking to him was really burning me up inside. Where do they find these workers?
He finally found a pair of fuel cells and on the way to check them out I told him if your investing in a pair, it’s best to buy a vault to keep them in to avoid damage which he took my advice.
When he was paying for it I told my friend to go on line and register your glasses with
so it will be on record for your warranty. The girl has the nerve to tell me in a sassy way that «you dont need to, all you need is the receipt.» I told the girl, «but what if you lose your receipt, you still gonna honor the warranty?» She said «no. Well frickin duh!!! Seriously, I really had to bit my tongue. I would recommend anyone who buys a pair to register it online. Its your backup plan if you do lose your receipt.
I’ve bought many shade before at other stores and this is the first time I’ve ever experienced such rudeness and bad advice. I’d really hate to think that customer service is lost. If I was buying it, I would’ve took my business elsewhere. I think I did a better sales pitch for my friend than she did. One star for the sales person. Two stars because I like the oakley brand.

I had a great experience here. Chaz was super great– offered great insight for where to snorkel and see some good surfing.
They had a good selection of inventory for men and women– they just lacked footwear for ladies. $ 200 well spent!

Poor customer service. I walk in with anticipation of spending at the minimum $ 150 and not one of the 5 salespeople including the manager greets or ask if I need assistance. I browsed around for 15 minutes and was never approached. Finally I had to search for someone to assist me with a price check on a pair of golf shoes. I walked out empty handed because the salesperson was not enthusiastic about making a sale when the store was slow at 1:00pm in the afternoon. The company need to hire mystery shoppers to evaluate the help they hire and put the sales staff on commission. That would make them more hungry to make a sale!

Modern day bromances are adorable and I love watching them evolve over time. It’s like watching puppies frolick together in the park. My boyfriend is going to be in a wedding in January and the groom is buying him Oakley sunglasses for the ceremony. Aren’t bromances the best? It was our first time to the Oakley store as this isn’t a brand we buy very often. The store is narrow, but slick and the sales guys are helpful. Almost overly helpful.
As we tried on different pairs of sunglasses a sales guy stood to the left of us and threw in his unsolicited two cents:
(Boyfriend tries on a pair)
SALES GUY: Nope those aren’t the ones.
(Boyfriend tries on another pair)
SALES GUY: Those are better but not the ones.
(Boyfriend tries on another pair)
SALES GUY: Nope those aren’t the ones.
(Boyfriend tries on yet another pair)
SALES GUY: Those are it!
ME: Uhhh I don’t really like them. They’re not really you.
SALES GUY: I’m telling you those are it!
(Boyfriend tries on a different pair)
SALES GUY: Nope those aren’t the ones.
So although I very much appreciate a sales person’s input I did find it really odd how he insisted on impressing his opinion on us. It’s like that scene in «The Three Amigos» where they find the singing bush. Sure it’s entertaining, but when the singing bush doesn’t stop singing what are you to do?

Got that new look you want? I gotta wear shades…
Getting something new or need a replacement piece, just let them know what you need and want to suit your needs.
If they don’t have it, no worries, it can be ordered online. It pays to research that particular item and then go to the store to see if it fits your face, just like shoes. Sometimes it looks good but doesn’t mean it feels good amd end up with an online purchase you regret. Go to the store and try it out.

Just came home and I had to upgrade this store to the perfect 5. While I did stick to my previous suggestion of customizing online, that doesn’t exactly mean I give up on purchasing in-​store products forever.
Additional tips:
1. Do your research! If you understand exactly what you are buying, you can justify the purchase better. «Isn’t that what employees are for?» — That’s like saying, «I’m in a care home… I pay these people to wipe my ass.» — Don’t be so full of yourself.
2. Customized glasses can be made online OR in store. In store you must ask an employee. Hence, the sign that says «Employees Only» over their computer.
Reason of upgrade:
In the past, I’ve experienced the good and the bad from this store. Today was definitely my best experience. Walked into the store and I was greeted by Kona (hope I got your name right). I had an issue with my new replacement lenses brought back from Vegas this morning. One lens had an internal blotch next to «polarized» and the other lens had a bump or a scratch on them.
Mind the fact that these lenses were from Vegas, meaning I don’t have a local store receipt. Kona inspected the lens and came to the same conclusion as I did, the blotched lens was no fault of my own. He explained the situation and let me know what my options were. Although it looked like I would have to go to Oakley Corporate with this problem, he was able to bring up his Asst. Manager for a consult. Second inspection came up with the same result. Now I was really worried. The fact that I spent over $ 1,000 in this store and at least $ 2,000 at Oakley as a whole, inside, I was DEMANDING this get fixed NOW.
Luckily, the Asst. Manager gave the clerk approval to switch out just the blotched lens. Now, I was feeling a little iffy at this point because I know I didn’t do anything to damage the other lens either but they’re only replacing ONE? That’s not fair. I should just go to Corporate and get a whole new set! But I sucked it up. My left eye has astigmatism anyway, I won’t notice the scratch. However, while Kona was switching out the lens for me, the Asst Manager came up again and approved the full exchange for both lenses. THANK YOU SIR! Man I was so stoked that my $ 100 didn’t go to waste on these new lenses.
I’ll be taking these up to Seattle in a couple months to snowboard. I would’ve bought goggles, but that’d be a one-​time use. These guys had a system laid out and it WORKED. Clerk helps customer but is limited on options. Escalated situation (on his own — without being asked like the other guy last time) to someone with more authority. Problem was solved before going any higher.
I understand this was under special circumstances and they may not be able to do this for everyone, but I will say that this will be my primary store as long as I’m on Oahu. Thank you guys so much for your help!

The other day I came in with my boyfriend to give input on a pair of reading glasses he was looking to get. He came in before but since I was elsewhere, he decided to wait till I could come with him.
He was helped by Richard who was just a delight. He was very funny and helpful and very patient. Upon walking into the store, no one greeted us except for Richard. and he was just coming out of their back room! I had no idea he was the one that helped the bf previously but extra brownie points! What’s even better was that Richard remembered him as well! He knew what glasses to bring out and the color, extra bp! He even joked around saying that my boyfriend was just raving about how his gf is the light of his life and he can’t buy it without my input and how wonderful I was. Funny guy hahaa!
He just made our experience that much more great and gave my boyfriend that extra yipee after buying his glasses. New glasses and great time buying it? Yes please!

CONSUMER BE AWARE you’re paying up to $ 30 more for sunglasses at the store than you would on
. Go to the website and save some money. Purchases larger than $ 50 get free shipping. I only buy Oakley eyewear, so I kinda know what I’m talking about.
Customer service could use some work. No you people aren’t cooler than me just because you work at Oakley. Get over yourselves. On the plus side, I really did like the fact that you could customize some of the sunglasses. However, I’d recommend you do your research about your sunglasses before you go down. If you can customize the sunglasses on the website, you can do so at the store as well. Keep in mind, you might be able to buy it cheaper elsewhere.