O’Reilly Auto Parts

Jerry is spot on with his knowledge and fast, friendly service! This store is busy evenings and the specials are worth the visit for those of us that like to do it ourselves and with the right part, the right way, the first time!
I’m a regular here because they deliver the aloha with the parts you need to get it done!

Really convenient shop got a good selection of stuff. If not they can order it for you. Definitely a local staff cheee, straight up what you need, if no mo then negative hawaiian check ebay. And air-​condition is always bumping.

Super great service, they got all the parts I needed at one time, Roland help me out was super easy going and helpful.

I gave 5 stars for these guys because I really think they awesome. It is not the first time I go there to buy car stuff but last night my headlight on my passenger side died. So I went to this O’reilly location and got me a bulb and I asked the guy that helped me (jerry) if can install it for me and he said yeah it should be fast. After he ring me up he told me he will meet me outside. I waited outside for a little while. I know they were super busy didn’t want to bother him again. I decided to leave so when I reversed out to leave I saw Jerry walked out. I smile and parked the car again. He came and he apologize for taking so long but I told him Its okay I know you guys are super busy. I am thankful that even though they were crazy busy but he managed to remember me. Great customer service. He installed my bulb within 2 – 3 min and we were on our way. Much Mahalo Jerry for the great service! Keep it up!

These guys is AWESOME! Needed a water pump ASAP, and it’s a Friday after 4pm (all deliveries done) and I was stuck like chuck with things to do and kids to pick up. These guys pulled through and were able to bring it to me where my truck was dead in the water. You guys have saved so much stress on me by delivering, which I know you guys don’t do. My Ohana thanks and appreciates you!!!

Called in to check if they have Out-​of-​State Permit bracket, then the female who answered the phone replied «yeah, we have that!»
So I went to the store later that day, but was told they haven’t stock that bracket for a while! OMG… waste my time to drive all the way to dillingham for nothing…
Just be a bit more professional and check your inventory before you answer customer’s question ok?!

Don’t walk in expecting the greatest service. I’m being generous. The worker spoke loudly over me as he talked story with a co worker while on the register looking up an item I needed. Arrogantly he told me, «Go take off the part… look like dis. I need’um cause I cannot find’um on da computer»
I told him I didn’t know how to do it and that I would need to contact the person who would be helping then come back. I assumed that this worker knew what he was talking about. Come to find out it was not a small task as he insinuated. In addition to that I found out from another Lex Brodies that this character did NOT look up the item correctly.
:/​
Everyone else seemed nice and somewhat helpful so yeah it’s okay here. It’s much better in town.

When I change oil to my car, I normally buy my oil from Walmart or Don Quijote… but once in a while, when I need something else other than oil, I like to come to O’Reilly auto parts, as they have a lot of things for your automobile needs.
My pops told me his car’s a/​c was not blowing as cold as it use to, so I checked the on-​line ad of O’Reilly’s and just so happens they had a sale on a/​c refrigerant. Went down to the O’Reilly’s in Kalihi today & picked up a can of refrigerant to recharge my pops car.
The store was quite busy this afternoon, but O’Reilly’s had a lot of clerks to serve your needs. I picked up what I needed, and a friendly clerk rang me up… I was in & out in no time.
The store is just next door to CPB & Popeye’s Fried Chicken, there is a lot of free parking here. They stock a lot of stuff here, so whatever your automotive needs… they probably have it here. Check ‘em out gang!

Bad parking situation. Can’t even pull in from the opposite side of Dillingham. I wasn’t impressed with the store at all and quickly left.

Had to pick up some bug wash. Good place to get small things for the car like windshield wipers, cleaners, bulbs screws, wash rags, etc.

Found an item I needed online but decided to shop and support locally. Big parking lot but for some reason the lot was full, there was a jam in the lot, and the store was empty. Got in, searched the store, asked at the desk, no part. Time for me to quit fighting technology and buy online when I see it.

After an unpleasant customer service experience at the King Street location, I called the Dillingham store from the King Street parking lot and asked James, who answered the phone, for help. He was kind and professional on the phone, so I drove right over and asked for him when I walked into the store.
The store itself is clean and has a welcoming atmosphere. James helped me right away, and while working with me, a couple of other customers stopped to say hi to him. He was friendly and helpful to me and to all of the other customers in the store.
Thank you so much for your excellent customer service, James! My car is running perfectly once again.

They have it all.
Service, parking, product, and location are all topnotch. I hope they can continue to keep their high standard of customer service, it really shows and makes a difference on deciding which auto shop to go to. Upgrading or maintaining a car can be stressful and the last thing a customer needs is an unhelpful worker. It is certainly not the case here. Everyone at this location seems to be very knowledgeable of their products as well as demonstrates exceptional customer service. Keep up the great work as this will be the first place I think of for my automobile needs.

I was VERY pleased with the customer service at this location. I needed to replace the tail light on my car, and I decided to check here for the part after being quoted a price of $ 120 from the dealership. I was pleasantly surprised to hear they could have the part ordered for me and delivered the same afternoon for just $ 30! The employee that assisted me treated me with the utmost respect and was genuinely interested in helping me.

I went to the King St. location, and was treated as if I were a child. So, I came to this location. Even though I was on the verge of being irate, the professionals at this auto parts store directed me to what I needed, gave me prompt retail service, and had me leaving with a smile. These guys deserve some kind of perk, a night out on a party boat or something. From now on, I’ll drive past the King St. store, and drive the extra 15 minutes to this one. Thank you for your professionalism.

With the Napa Store, Redline & another that I forget the name off closing down, this is the only 1 in the area. The store is similar to other branches in size & content. I can usually find most of my auto needs here. Open 7 days a week which helps as most times I can’t tool around on vehicle till the weekend.
Don’t be surprised to see people doing minor work outside right in the parking lot.

Place was clean but did not have some of my parts like a simple air filter for a 2008 ford focus.

Place is clean and spotless. Service is more than friendly. Staff is cordial, responsive, honest, and very helpful. Kudos to Kenya, the assistant manager, who gave us helpful advice.

I don’t usually give five stars but this place was way more than I expected. Excellent customer service and great prices. I saved over $ 70.00 for a similar battery for a BMW as compared to a quote from another store. Sorry Lex but O’Reilly had a great price and great customer service. The salesperson greeted me as I came in, looked up the exact specs for my car and brought the battery to the counter. He even offered to put it in if I had the car in the parking lot. All around great service. Did I say that enough. I highly recommend this place. At the other store, I also had great customer service but they could not compete with the price of the battery.

A lot of «car stuff» seems to be on sale right now. Sorry I’m no car expert I just know my husband had to come here. Something to do with a stray cat or cats that has made underneath the hood of our Scion home sweet home. Got what he needed so no complaints.
Thanks O’Reilly!