Premier Salons at Macy’s

Joyce is my go to for Brazilian wax! The previous lady I been seeing was way over priced & she would take 45 mins-​1 hour just to wax. Nobody got time for that!
So I’ve been told by many to check out Joyce at Macy’s salon and I will probably never go to anyone else to get my wax again. She’s quick (literally 10 – 15 mins) & the prices are so reasonable ($ 45) and the prices lower as your hair gets thinner so now I only pay $ 40.
Also, you don’t have to schedule appointments WAY in advance. I always call the day prior and she’s always available.

I’ve been coming to this Salon ever since the Sears in Ala moana has been demolished and I always have Thi do my hair. She’s been doing my hair ever since she has been working in Sears and I never had anyone else do or touch my hair. She is a very professional and hard working woman. She is always busy but always does a terrific on job with my hair. If you want someone to do your hair you have to come to this salon and ask for Thi. Where ever she goes I go!

I came here and got my hair dyed and cut by Chloie and I had such a wonderful experience! I wanted something close to my natural hair color and Chloie showed me a few different options that would be close to my natural color. I let her make the final decision of which color was closest and I’m glad she did because the color came out perfect and looked super natural. I wanted a unique cut and I described it to her as best as I could. I kind of wanted it to be shorter on top and longer on the bottom and she did a really good job, I loved how it came out! She was very friendly and personable. Will definitely be returning :)

Update! Back in August I had my hair dyed by Chloie who also cuts my hair regularly. She lifted my hair first & I was skeptical about it because my hair always fries & turns orange! But nope the first session my hair was such a pretty blonde & it was so soft, strong & healthy! The next day we had our second session where we added the colors I wanted, blue, teal & purple. It came out so amazing she even cut it a little so the colors blended well. She’s super talented in color & cutting any other user who says otherwise must have her confused with someone else. I’ve recommended her to friends & they love her work just as much as I do! Its now October & my color is still in tact & I’m still in love with it! The staff is still friendly as always, the receptionists are always greeting with an ethical smile & so do the stylists if you meet eyes with them. I enjoy coming here regularly!

So I’m a young girl and like to have a stylish look. Something cute but nothing that makes me look like a child. The person I see for this look is AJ. She’s young and cuts like she’s been doing it for years! I was impressed with her right away, she was professional which is a big plus in my book! But she was always fun to talk with and made sure I liked my hair cut. I wanted my hair up to my chin and wanted it even all around with very light layering and she did it perfectly! After 3 years of switching back and forth between stylist I’ve finally found one that I can say is wonderful!

I’ve only been here to receive a Brazilian wax from Joyce and I went because of all the reviews that I read on here.
My regular lady stopped doing waxes so I needed to find a new place. Joyce was fairly quick; however, she was also very painful. The most pain I’ve ever experienced with waxing and I’ve been waxing for about 3 years. She also does not wear any gloves and does soft waxing the whole time. I’ve had a lot of ingrown hairs after my waxing with her as well.

AM NOT AFFILIATED WITH THIS BUSINESS AND IM NOT COMPETING WITH THIS BUSINESS!!! THIS IS MY PERSONAL EXPERIENCE AS A CUSTOMER HERE AT THE SALON! last year December, I booked an appointment with one of the Vietnamese hair dresser (not Thi. but her station is next to Thi’s). I usually have Thi do my hair but she was off this day so I decided to book the appointment with someone else (I wish I remembered her name.) Anyways, I came in to chemically straighten my hair for an occasion because I wanted to look nice of course. everything was going well until she left the chemicals on too long. well, I think she left the chemicals on too long because my hair started to fall off!!! Also, she was ironing my hair so rough that the ends became FRIZZY! (by the way I told her that i colored my hair twice a month a go) I told her to please iron the ends more gently because it will become frizzy but she looked like she got irritated and still did it anyways (with a nasty smile on her face)!! usually when Thi straightens my hair, she does everything within one hour. However, i felt like i was there for almost 2 hours. it was a huge nightmare for me because each time I washed my hair, my hair got so stretchy, weak and broke off by chunks! and the ends were frizzy…
(between 6 moths I had Chloe cut my hair. She is awesome!)
So 6 moths go by and I decided to get my hair cut by Thi and made an appointment again in June 2015. Usually Thi does a great job at cutting my hair and I don’t have to tell her much because she knows what I want (its always the same hair style). But this day was different. As soon as I sit down, Thi and her sister in law (the lady thats stationed next to Thi) started talking in Vietnamese– I HATE WHEN THEY DO THIS (I knew they were talking shit about me. the sister in law was probably telling Thi that i was mean to her which i wasn’t! i am just a paying customer that wants what I’m paying for and it was for a very special occasion). so i go on to telling Thi that i want my hair the same style as always and showed her the length that i wanted. OMG for the first time, she did a HORRIBLE JOB!!! it almost looked like she just cut my hair straight across and she only took 10 min to cut my hair! She also had a mean look on her face. I AM DONE WITH THIS PLACE! I am very disappointed. VERY UNPROFESSIONAL PEOPLE (talking about Thi and her sister in law)

I’ve been looking for a new place to cut my hair, since the last place I went to messed it up. I had split ends all over my hair and I needed to trim off the color that the other salon failed to take off.
I heard of Premier Salon from a friend and decided to try it out. I scheduled an appointment with LORI, since she was recommended in multiple reviews. And let me tell you… they didn’t let me down. She was so FRIENDLY, and she made me feel comfortable in communicating what I wanted. She’s so easy to talk to and she can help you with whatever hair issues you might have. I wanted just a simple hair trim and layers. She did a great job measuring the CORRECT LENGTH that I wanted. She didn’t over cut my hair. She gave me advice for controlling my hair issues with cheap products instead of the ones they sell in the salon. She is AWESOME and you can bet that I’ll be going back to her soon.

Seriously, I. Can’t. Even. Thi is thee best! They were able to squeeze me in for a night appointment and Thi cut my hair exactly how I asked.
I usually hate the outcome after a haircut, but I finally found my go-​to! She even made conversation with me rather than having someone awkwardly tell me how frizzy my hair is or half-​heartedly say nice things lol!
Thi was genuine and sweet, and my hair feels and looks beauts :)

So… Here I am updating my review.Again. But this is for waxing with Joyce.
Unfortunately my girl moved to Mililani so I’m unable to make the drive every time I need a wax. But I was lucky enough to call Macy’s and get an appointment with Joyce. After reading all the reviews about her I was like «score!»
So the time came for my appointment and I had to wait maybe ten minutes past my appointment. It doesn’t bother me to wait a bit. I’ve read that she can run behind sometimes. Not all the time but like I said, no biggie to me.
Joyce is just the bees knees! Now if you’re one to get a little shy then you should leave that at the receptionist’s desk because she has no time for that. Usually the esthetician leaves the room while you change but Joyce is there from beginning to end. During the waxing, Joyce was so open and just talked and talked and made it so easy for me to forget that I was even getting waxed! It’s been a few months so I was pretty much going in as a first time client but I’m telling you… You don’t even realize you’re getting waxed while she’s talking to you. She’s so fun that I can’t wait to go back in 6 – 8 weeks.
Pricing is very reasonable here too. I’ve been looking for places to get waxed and I am not willing to pay 65 – 80 bucks every time I need a wax. Sorry dudes… Recent college graduate here! But Macy’s price is starting $ 45 then goes higher for the amount of hair they have to remove. But surprisingly I only got charged $ 45 (remember that I haven’t gone in MONTHS) so that is saying something. You get amazing results for reasonable pricing! Definitely someone to try if you’re looking to get waxed.

I scheduled an Appt with Lori for today because of previous Unilocal review saying how great she was and I’m SO glad I did! I was early and she had a cancelation and took me right in! She listened to me describe what I wanted and was very tentative, which was great because I was ready for a big change! Thanks Lori for doing such a wonderful job!

Worst wax experience ever! As a student in hospitality, I KNOW customer service and i saw all the mistakes my technician made. I write this as 50% rant of being upset and 50% wanting to help them improve their service.
I have not had the chance to find a good salon to wax or time, so its been a while since my last brazilian. I knew it was gonna hurt. When i laid down, the room was small and the ceiling (which is what you are staring at durin the service) was dirty and gross. Not a very good impression. My technician went right into it. Small kine awkward when they dont even bother talking to you. I mean youre all up in my vagina, atleast try to make it less awkward and be friendly.
The worst part was the pain. I know that part of it was my fault for not up-​keeping the area and my hair is thick. I understand that. But i have been in this predicament before and it had never hurt this bad. I literally cried during the service. On top of that, she made me feel more horrible by saying «next time try not to wait so long». Im here crying and youre gonna make me feel like shit even more by telling it me its my fault. Like i said, i have been in this predicament before when i didnt get the chance to wax in a while, but never before did i cry. She didn apologize or comfort me in any way. After she was done, i checked it out and there was a huge bruise right where my leg begins! And i do not bruise easily, trust me on that. I wrestled in high school and do jiu jitsu now and i rarely get bruises.
Overall, it was painful. She was fast, which is why i gave her a tip. But the pain and the bruise made the experience incredibly painful and i dont want to go to her again. I forgive easily, but i cant on this one. Its a reasonable price so i might go again but mot to her. I dont remember her name but it was not the joyce who everyone else has been praising on here… Ill make sure to go to her next time.

Been coming here for a while. I always go to Kathy to get my hair done. She is amazing. She always knows what I want and does a awesome job at cutting and coloring my hair. Everyone always compliments me on my hair color. She also gives great massages when she shampoos your hair. She is very professional.
On a side note can the people at the counter stop yelling the stylists names when their customer is here.

This review is for wax services by Joyce.
I’ve never ever gotten a Brazilian wax before but always wanted to experience it. I was highly recommended by a friend to definitely check out Joyce at Macy’s. It took me a while to make an appointment because I was hesitant for anyone to see my private areas and after multiple reviews and recommendations I finally made an appointment last year in June.
She’s been known to be very busy and booked so I scheduled an appointment in advance. I went on a Saturday and I believe she had 15 min increments of back to back appointments if she was fully booked. I waited no longer than 5 min of my appointment time so she was efficient on time.
Once I got in, she made me feel very comfortable and up kept a conversation the whole time so I felt distracted while she was doing her job. I have to admit it hurt but then it was my first time too and she told me that it’s normal to feel it all. But it was tolerable pain. I was too distracted talking to her to remember how painful it is to get waxed down there.
She made my 1^st experience an awesome one and I have been going back to her ever since. She’s done an exceptional job for the last several times I’ve seen her so far. She gave me a reason to never ever shave again and she takes out everything and I mean every single hair and makes it feel smooth like a baby’s butt.
I’ve only done underarm once with her because it was complimented after there was a mix up from the receptionists who made the wrong appointment for me and I had to reschedule because Joyce was too booked that day. So I thanked her for being so nice into offering that service for free. And she did an excellent job with that too. At least with underarm waxing, it doesn’t hurt.
The best part about doing it with Joyce is that she’s quick and thorough with her job and it’s always a pleasant experience when I make appointments with her. Definitely recommend her!

Let me begin by saying how much I hate cutting my hair. I hadn’t found a good hairstylist that could make my hair look… decent, normal even. So you must be thinking I have some wild, unruly hair. (I’d like to think that I don’t…except maybe when I wake up in the morning. Honestly, who wakes up with a perfect hairstyle?) Instead, I have thick hair… and a LOT of it from what I’ve been told. Combine that with slightly wavy hair… yikes! (In case you didn’t catch my hints, I have Asian hair. :P)
So, I started off my thinking I should donate my hair. I looked on Unilocal to find salons that had good reviews that could cut my hair by keeping as much length as possible after chopping off the 12 inches required for donation. (And she chopped off the correct amount.) Macy’s Ala Moana salon also accepted walk-​ins so I tried that.
I arrived just after 10:00am on a Sunday morning and was told to come back around 10:45am. Vie, my hairstylist, took note of what I wanted and started immediately.
I was very pleased with the haircut I got from Vie. She took the time (1.5 hours!) because she knew how much hair I had and how to shape it so that it’s not so poofy or blunt. (Honestly, it took that long cause my hair sucks and doesn’t like to cooperate, not because she’s slow or didn’t know what she was doing.) I was pleasantly surprised with the end product. A lot of people liked it (hopefully they weren’t just being polite and really thought it looked awful) and asked where I got the cut from. I don’t mind wearing my hair down now either! If you knew me at all, my signature hairstyle was ALWAYS up in a messy bun. So, if you have longer hair and would like a good hair cut, I’d recommend seeing Vie. Plus, she said she prefers cutting longer hair. I paid $ 48 (+tax and tip) to give you an estimate of how much it costs. :)
Happy haircut-​ing!

Got my haircut and style here this past September. I read all the Unilocal reviews and decided to go with Lori, since Unilocaler’s said she did wonders for them. Well, you guys were right!!! She is the best stylist, patient, creative, and knows EXACTLY what style, cut, color, looks good for you. I am from out of town and can’t wait to go back and get Lori to cut and style my hair again. Lori, I miss you! Cannot find anybody as great as you in Seattle. I will be seeing her again and highly recommend her. You will not be disappointed. She is very busy but, definitely worth the wait.
Salon appearance was normal and very busy. Lots of products available and prices are very reasonable for Hawaii. Staff at front desk is friendly and polite.
Overall Lori makes this place terrific for me and I hope she stays there so I can keep going every time I visit Hawaii.

Oops I did it again! Yes being impulsive is one of my worst habits. Tired of paying almost $ 100 a haircut so came here for a quick trim hoping that they would redeem themselves. This one was worse for sure but I no longer have expectations. Finally for the first time I didn’t get mad just said to myself ‘this is what u get.’ $ 100 haircuts are worth it as much as I resent it. Never again.

Ughhh okay, this is personal but maybe it will help someone out. I reviewed Joyce for bikini waxing in 2013 and was happy enough to give the salon 4 stars but it was clear the last couple of visits that the quality of service took a nosedive. I stopped going to see Joyce for a few reasons and I will *never* – I repeat NEVER – be back. I know that sounds dramatic but read on and you’ll understand…
1. The way they schedule her appointments is completely inefficient. I was always on time for my appointments, even a few minutes early. However, the last few visits here I would show up for my appointment and she would be behind. Like two people behind. So she would actually have to take the girl that was missed before me before she could even take me. I would be there for a 2PM appointment that would last like 15 minutes but wouldn’t be seen until 2:30 because she was finishing up other girls. I understand these things happen sometimes, but it happened a few times and never once did a receptionist apologize for it. I could tell Joyce was burnt out and annoyed from this too.
2. She was so rushed with her appointments that cleanliness was nonexistent. Yup there was double-​dipping. And yup that was dried wax on the paper from the girl before me. Did she even change it before I came in??? Ewww, don’t even want to think about the stick she used on me being used on someone else… gahh…Besides all the sanitary issues– she was so rushed that the wax was always way too hot and she had little regard for my comfort as a client getting a service. It was in and out as fast as possible. It is possible to get bruises from flinching during the wax, but every single time during the last year I had waxes, I would leave with bruises and burns. I know it wasn’t all from me flinching, but from her rushing. And even worse, when I spoke up about the wax being too hot, she never really paid attention or changed it.
3. Lastly… I’m not going to go into details but one time she made a verrrrrry bad mistake. Like something you NEVER want to happen to you! She tore my skin open and made it bleed and said she thinks it was an ingrown. It was definitely not an ingrown. Oh my… welp that was the straw that broke the camel’s back for me.
Basically, if you want a quick wax with little regard to your time or your comfort, this is the place. Joyce is sweet but she is overworked and it makes for an extremely uncomfortable experiencet. I’ve since found a new salon and the experience is completely the opposite and so much better. No more mishaps and less pain. It seriously makes all the difference. No one should ever have to have a bad wax!!!

This is a busy, no frills salon where many different stylists work here. It seems a bit chaotic looking in from the reception area to the salon. Many of the stylist from Sears also moved here.
From the various reviews I’ve read, many of them love their stylist who work here and feel they do a good job. Having said that, I think if you are a walk in or a visitor for the first time, unless you ask for someone in particular that you have heard is good, it is a bit of a crap shoot coming here.
Unfortunately for me, I got Yong Kaneshiro who was nice enough, but her quality of work wasn’t up to par. I asked for a simple blow out… so that should just involve a hair wash and blow dry, hence the name of a blow out. She suggested I also get a haircut which was $ 18 more, I understand her trying to up sell me, but I declined as I had gotten my hair cut just a week ago. No star deductions there.
My hair is pretty straight and is long enough it passes my shoulders just a bit, so it wasn’t obscenely long. I asked for a blow out and got something out from a 80’s bad hair do. It was awful.
The hair wash was fine, but when she was drying my hair she managed to tangle my hair not once but three times with a rolling brush to the point where she was yanking the brush thus pulling my hair and I literally said «ouch» cause it did hurt. How does someone with so called 15+ years experience not know how not to tangle someone’s hair carefully?
On top of that she used an insane amount of aerosol hairspray on me. I have had many blow outs in the past and this was just ridiculous. I understand you use a bit to hold the shape or sometimes to hold a curl but she must have sprayed half a can of hair spray on me as she blow dry and used a curling iron. She even sprayed hairspray on my face and with no apology. I was so annoyed. I walked out with this bad 80’s fro. It was hands down the worst blow out ever!
I understand that this was a busy salon, but her work area was filthy as it hadn’t been cleaned up in a long time. I suppose that should have been my first warning when I sat down. Bleh.
A blow out cost $ 30, but I was charged $ 35 because she used a curling iron on me and not by request. Who has heard of a extra charge using a curling iron?! I asked for a blow out, not to curl my hair.
Come here if you know of a particular stylist you want to work with, just beware if you are a walk in — you never know who you will get.

I went there to cut my hair for locks of love. They booked me with Sylvia. When I first got there I spent 10 mins talking to the lady about the minimum requirements for the donation. I told her even though it’s layered, the longest strand had to be at least 10in. Unfortunately, she kept on insisting that the length she needed to cut was longer than what I thought it was. I spent a lot of time thinking about this so I knew my hair would still be longer than shoulder length after I cut off the donation length. Needless to say after all of that, I walked out of the salon with a bob that is just a little past my chin.
After arriving home I measured my donation hair and it’s around 14in instead of my intended 10in. If I ever decide to cut my hair, it won’t be here and definitely not with her.
I also found out that other places on Oahu cut, style and donate for you… for free. Macy’s salon charged me $ 55 for a haircut I didn’t like or want. And I have to mail the donation myself.