RadioShack

I’m always surprised this location has been able to stay in business. Service will depend on who is working at the time. I had a wonderful experience with the manager, Gary. Who gave me the type of customer experience you would get from an IT Technician, who is completely and totally burnt out. Extremely condescending, and pushy. While at times helpful, it felt like he was more interested in showing his smarts, and proving himself right, rather than actually help you. (Funny enough, he actually did not know what he was talking about.)

RadioShack –Kahala
Let me just compare how in the same angle of a corner in the mall there is a radio shack and a Mac store — how many customers are there and what is their general disposition? I’ll answer — many are engaged and ‘into’ it at the Mac store and people seem like they are forced into radio shack.
I too have to get a dumb cable every now and then — my tech is dated and stuff does wear out so I need replacements for cables and remotes more often than I need to buy new tvs for example.
I do hate how some people working there just say, get it and come back with the package if it doesn’t work.
I just want to get the working part the first time– could you please just look it up and get me the right one to buy? Usually and more often than not — No.
Pretty soon — I need to get all my tech in computer form and switch over to Mac so that I don’t have to do this anymore.

First of all I purchased a Samsung Galaxy Tab 4 from the Hawaii Kai branch and got excellent service. Unfortunately the day I got it, it went through an update, so it bricked and had to replace it. The HK branch were out of them so they referred me to the Kahala branch to get a replacement. I was told by one of the employees who rather vacuum than help customers who have been standing in line for 20 minutes. Worst part is that he was not in uniform and was wearing a stretched out, unwashed radio shack t-​shirt. He went on about checking the tablet to see if I did anything wrong with it. I have already gone through the process of doing a recovery, but he is just being thorough so I gave him that. The return policy states I have 14 days to return it, but he told me he can’t do anything and I have to call Samsung about this. The same day return and I cant get a replacement for this? So I drove back to the Hawaii Kai store which in turn told me that they should have taken it back and given me a replacement. HK manager took it back and gave me my money back. She in turn called another store to transfer a replacement for me and called me when it came in. Will do a better review for the Hawaii Kai branch.

I got helpful service from Gary about explaining a product I came in to check it out. He mentioned how many he has sold, its very popular but sold out. I told him though its better for the parent on the mainland and wanted to see if I could buy this off the internet or possibly at a store closer to where they live. He said, it wasn’t possible, but could have it brought into his store and I can then mail it out myself. Where I am totally disappointed was, I came home looked on the internet and found both possibilities ARE available. He said all that for his commission. Also, once he realized what I was thinking about doing, he got totally disengaged with helping me. I can understand what is motivating him, but still that left me with a bad taste about him as sleezy salesman. He outright lied.

I’ve never been a huge Radio Shack shopper but I’m so glad I stopped in today. I was in need of a new charger for my iPhone as mine broke. I figured I’d see what RS had to offer since they’re the closest electronics shop to my home & I wanted to see if they had better quality stuff than Walmart.
Apple seems to be notorious for having really shitty chargers & if you’ve ever owned an iPhone, I’m sure you know exactly what I mean. My original charger broke within 6 or 7 months of getting my phone (brand new from Sprint). I then purchased a generic from Walmart which broke in about 2 months.
I was greeted as soon as I walked in & asked what I was looking for. The guy showed me both the actual Apple chargers they stock & a generic. That’s when I noticed the nylon chargers. I was a little sad that he didn’t point those out too since they seem to be really great but as they were located right next to the generic, they’re not hard to spot for yourself. I’ve seen them on Amazon for cheaper but I needed it today. Plus the ones on Amazon all seem to have bad reviews saying that wherever they’re coming from, it doesn’t work from the get-​go. I was pleasantly surprised that RS stocks them! At only $ 26 for a 6′ length (Apple & most of the generics are only 3′ & cost about the same or more) I didn’t hesitate to buy it! Stepped over to the register, the same guy helping me asked if I would like to purchase their 1yr warranty for it (only $ 1.99)…YES PLEASE! We’ll see how well this charger holds up but even if it makes it to the 1yr mark, I’ll be impressed because all of my Apple chargers have yet to last even half that long.

Tiffany helped us out this evening by answering our questions and because of her friendly demeanor and courteous customer service, we walked out with over $ 80 of items! We came in clueless and left satisfied and feeling great about our purchase!
They are always really helpful at this store and try to help you find what you’re looking for. Never a complaint from this location, will be back again definitely :)

Went into the Kahala Mall RS this afternoon, wanted to pickup a Leef to transfer data from cellphone to PC. Saw a clerk (Oscar) walking around and asked him for help. I had brought the RS newspaper add for the product with me and showed it to him and asked where this item was in the store. His brisk reply was «Nope, we don’t have it!» That is exactly what he said, nothing more, nothing less. I was confused since this was in the most recent RS add, so I repeated my question and his reply was exactly the same. I finally asked «So your store doesn’t carry this item?», thinking that maybe this item was limited to only certain regional RS stores. To which his reply was «We’re all sold out.» Now I’m wondering, ‘why didn’t he just inform me of this in the first place?’ I asked if I could get a rain-​check. He said «Radio Shack does not give rain-​checks and then he walked away.
His unfriendly and unprofessionally discourteous manner was an extremely poor representation of the image that I would expect a retail company as big as Radio Shack would want to project. It’s also a very poor reflection on their employee/​customer service training program if they have any at all. I live in the Kaimuki area and go to Kahala Mall very often and will stop in that RS from time to time when I have had any electronics needs. After this experience, I will never step into that store again — I would travel a little bit farther to spend my dollar for decent customer service.

Gary helped me figure out how to transfer my phones from a junky AT&T plan and onto Verizon within the price range I was looking for. Previous to this, I had been racking my brain trying to figure out how to get an affordable data plan that wasnt sluggy.
Gary spent alot of time helping me port over my numbers (it took quite awhile) but I left happy. He even told us about an exchange program Radio Shack is doing to get $ 25 dollars off (bring in 5 headphones or ear buds, you know, the ones you never use?)
I was on an old AT&T plan with one unlimited data plan but a limited amount of minutes on a family plan with no text and a really crappy data plan on the other phone, which we frequently went over.
We were able to move to a great plan with Gary’s help. So long, AT&T!

Let me start off by saying that I’m totally aware that RadioShack isn’t exactly known for being the greatest place in the world to shop, so I wasn’t completely surprised by the slightly lackluster experience I had with my most recent visit to the Kahala location.
First, the saving grace: the three employees there were all extremely friendly. The two employees who primarily helped me were great at establishing rapport, and I even engaged in conversation with one of them.
I came in looking for a specific Samsung Blu-​Ray player. The two employees were relatively new to the job, and may not have been aware that the store sold Samsung Blu-​Ray players, but the on-​duty manager was helpful in pointing out that the only one left was the display model.
Now for the things that bummed me out:
– Apparently, RadioShack does not offer a discount on display units — you know, merchandise that’s technically used. But I was desperate for this Blu-​Ray player, and no other electronics dealer seemed to have it nearby (even Amazon was sold out of this model), so I sucked it up.
– When I got home, I realized that the remote wasn’t working. I cross-​checked the model numbers in the manual and on the remote — something that should have been done in the first place — and realized IT WAS THE WRONG REMOTE. Whoops. Fortunately, I only live a mile away from this location and I was in a good mood, but can you imagine if I came in from, say, Waianae? (Except Waianae has a RadioShack… eh, you know what I mean…)
In short, friendly employees, so it wasn’t all bad, but store policy and an honest-​but-​preventable mistake dampened the experience.

We’ve been stopping in here for years, the products have never been great, but it suffices for batteries and such. They recently got a new manager — he’s horrible! He berates the employees and argues with customers. We’re never going back!
Also, they price gouge — you are far better off going to Apple, AT&T, Verizon, whoever for your phone needs. Costco Hawaii Kai is about 15 minutes away, they’ll have DVD players and what not. Best Buy carries just about anything you can find at Radio Shack. Longs also has more and more electronics.

Big fan of Radioshack! Not a fan of Radioshack in Kahala Mall. Terrible customer service. The manager, Gary Hashimoto is a real a**hole. Acts like he Mr. Know it All. Went in there to buy an adapter for my phone. He tells me how great the Monster Cable surge protector is and that I must have it. Basically he was implying I’m an idiot if I don’t get one. Pushy and sooooo rude. Won’t go back there again if I can help it.

Went to buy a USB extension cable. Should cost $ 5, maybe $ 7 – 8 tops. Their price, $ 20 (3 ft) — $ 30 (10 ft). Give me a break. Enough with the overpriced specialty cables that do the exact same thing no better than the generic. Way too overpriced, Yeah, they have the odd cable you need. But they always oversell.“Are you happy with your current service provider?” They oversell so much.
I hate the experience fo shopping with them so much that I refuse to do so if at all possible. I tried to buy a pair of walkie talkies… they tried so sell the extended service plan. The guy said to me «are you sure.» I said no thank you. He would not shut up. Finally I said «You say one more word about the extended service plan and I will not buy anything.»

The guys at Radio Shack Kahala Mall have no idea what customer service is. I told my friend to buy her son’s Blu Ray DVD player from Radio Shack since it’s close to where she lives and I thought they were supposed to be a reputable store. Well, the birthday boy used the DVD a few times and t hen it started acting up. My friend took it back to the store, receipt in hand, to do an exchange. They refused to help her, because she didn’t have the box. !!! Who keeps the box if something seems to be working just fine initially? She wasn’t trying to return, she wanted an exchange. (Hey morons, here’s a tip: keep the box from the exchange if it’s so important to have a box with the returned DVD player!) There was no manager on duty, so I went back with her the next day when the manager was supposed to be on. We walked in the store, asked to see the manager and were told, «Oh, he JUST stepped out for a bit.»
I am feeling awful about recommending Radio Shack at Kahala Mall to my friend. She wasted nearly $ 200 and they won’t even try to help her out, this after THEY sold her faulty equipment.
If you feel a burning desire to shop here (and I seriously would urge you to rethink this desire), I have one word of advice: keep your boxes stashed in all that extra storage you have around the house, just in case the equipment breaks down before even one month passes from time of purchase. Otherwise, you’ll be out whatever you spent on their low quality trash.

Went to Gamestop to buy a PS3 controller but they were all out. I was desperate (because I need to play Madden 2012) so my only other choice in Kahala Mall was Radio Shack which was only a few stores away.
Walked in and you hear the chime (whats that all about?). Was greeted right away by the guy behind the counter. Told what I needed and walked me right over. Brought me back to the counter to pay. He was very helpful and I am giving them two stars just for their good service. Everything was good and I walked out happy with my new PS3 controller, ready to go home and play Madden,
I havent bought a controller in years and I assumed there was a price control by Sony that everywhere charges the same price or less. Not having bought a controller in years, I thought the $ 65 I paid was good. While walking past Gamestop, I saw the guy that originally helped me, I told him RS had the controller and out of curiosity I asked him how much the controller was. I was shocked to hear the controller should be $ 55.
Shame on Radio Shack for price gouging their customers. I will never trust buying from them again.