RadioShack

Called probably 10x this morning… phone rang n rang n rang. No automated voice message system even letting me know I called the right number (which I triple-​checked I did) or that they were open/​closed/​hours etc.
The national RS website is inaccurate, telling u stores have particular items in stock when they dont. So now u gotta CALL THEM and tell them to walk up-​n-​down the aisles to make sure they do have it… thats IF THEY ANSWER THE PHONE.

Chee-​hoo!!!
Started off buying SkullCandy earbuds. As my music playlist grew, I upgraded towards the SkullCandy wireless headphones, which hold the same great quality. For my holiday gift, I bought the CyberAcoustic speakers that was a smart move. I listen to hip hop, rock, k-​pop, latin hip hop, etc. Thankfully these guys are here because I can chill and vibe to my acoustic all day and night!!! Yeah mang!

Nice looking store. Too bad the service sucked. The short Asian girl with the funny colored hair that worked there wasn’t any help. She had no personality and gave no decent service. I hear Radio Shack is going through a change. To start, they should hire people who look and act professional and know what they’re doing.

Farewell Radio Shack! Just like Sears, Radio Shack at Ala Moana will be closing its door very soon.
I remember Radio Shack as electronics parts store. When you need an adaptor for something this was the place to go. Service was average but people here knew how to help you and understood what you’re looking for. They knew their stuff.
So sad to see Radio Shack closing.

I first became a customer at Radio Shack as a kid. Been a loyal customer ever since. Today was my worst customer experience. Walked in to get a wiring accessory and waited around for 15 minutes. Finally Kory looked up from his phone call to ask if I needed something. I showed him an example of the item. He abruptly said «we’re out.» I asked if it would be in soon but received a very curt, dismissive response. I returned the sample item to its spot and went to ask another question but Kory turned his back to me. I left the store. I will always be loyal to Radio Shack but will avoid Kory whenever I go.

Let’s do the Time Warp again.
Let’s do the Time Warp again.
It’s just a jump to the left.
And then a step to the right.
With your hand on your hips.
You bring your knees in tight.
But it’s the pelvic thrust.
They really drive you insane.
Let’s do the Time Warp again.
Let’s do the Time Warp again.
It’s so dreamy
Oh, fantasy free me
So you can’t see me
No not at all.
In another dimension
With voyeuristic intention.
Well secluded I see all…
With a bit of a mind flip…
You’re into a time slip…
And nothing can ever be the same.
You’re spaced out on sensation.
Like you’re under sedation.
Let’s do the Time Warp again.
Let’s do the Time Warp again.
The Rocky Horror Picture Show ‘let’s do the time warp again’ with lyrics by Richard O’brien was 1973 which is the last year that
RadioShack was updated or had a customer service training.
It really is disappointing as this is supposed to be an Aloha State in an Aloha Mall in an Aloha Store.
I had to get a computer cable. I am not a nerd nerd that knows every single cable ever made so — I look up the name of the cable I need and pull off the shelf the same name– makes sense so far right? I take it to a clerk, ask showing the package and ask if it is the right cable or if he can look up the serial number for the use on the specific computer part to know if it is right. He says no, if there is a problem just to bring it back with receipt. Short story– IT was the wrong cable.
Maybe if the guy had index finger typed on his Tandy computer the serial number he could have told me what cable was the right one.
I know coming to Ala Moana Mall is not that big a deal for most people– but the point was that I wanted the right cable so that I could start using it right away when I bought it the first time. So I had to go back– and yes they did refund then let me get the right one, but no apologies.
Another time, I needed to pay a bill in-​person cash to this store for some reason, It wasn’t my bill, just doing a favor. But the experience was cold and impersonal. I’m handing you money, could you at least say thank you or something?
I avoid RadioShack as much as I can– Best Buy is much better for us here in HI– someone needs to let RadioShack here know that they are caught up in the time warp and stop doing such bad service again and again.

I had a very bad experience with Rose. Rude and very unfriendly. Nightmare buying a phone and signing up. Radio Shack has the worst customer service.

I wish I could leave no stars.
Do not use this store to repair your phone. The store manager Rose is extremely rude, condescending and lacking in customer service. Honestly. You’re wasting money if you do.
I had brought in my iPhone 5C to have a broken screen repaired. The replacement screen worked fine until about two weeks ago when it went black. Calls and notifications still came through but the screen was inoperable.
I brought it back to the store and they said they could repair it again for free since I was within my ninety days. They had the phone for a week and took it apart several times but could not fix it. They could not troubleshoot the problem.
When I got my phone back, it was damaged more. I am not even able to sync it and Siri no longer works.
I requested a refund for my repair cost on Tuesday, 03/​31/​2015 but they told me to come back today because there was no manager available until today.
When I went back today, the store manager Rose refused to refund me and was extremely rude.
They continue to be uncooperative and I am now bringing it to the attention of their corporate office.
Beware of this store. $ 125 down the drain.

This is actually for the Kahala Radio Shack, I just dont see one listed…
CRAIG probably has the best customer service Ive ever experienced ! He has helped us a couple times and not only is he friendly and naturally a happy person but he has extensive knowledge about any and everything you ask him and will offer the next best thing not just show you where an item is located. We originally went in there to buy a simple product that was cheap and walked out with a way better one that has multi purposes. We talked to a girl first and asked her and she wasnt sure then Craig came over and helped us. He also showed us how to use it which is awesome, anything to save time is always a plus. Im positive he gives the same great customer service to everyone so I really hope he gets recognition from Radio Shack… and hope this review gets back to him. :) I wish everyone was that great at their job.

I feel nice giving them that one star. First off the only time someone talked to me was when I walked in and got a «Hi welcome.» Ok there were 3 employees (at least that’s how much I saw) and one was helping someone else. The girl was busy and she was the one who welcomed me, there you have it my one star. I went to look at the power banks and that one customer left. There I was all alone with 3 employees who did not approach me, didn’t bother to even help me. After 10 mins or so I just left because none of them knew what customer service was. I work with people all the time and I greet them and check up on them every so often. I was fed up. I went in wanting to buy but now I’m just going to amazon.

Not sure who created the poor customer service at this outlet (I normally shop the Kahala Store) but I would suspect the manager, who I’ve seen in action with customers and it should be a total embarrassment to whoever is the owner. If she, in fact manages this location, she’s responsible for an employee culture that borders on RUDE SERVICE, cause that’s her personal style. What are you thinking. This is my only poor review in two years, so I don’t go around trying to make places look bad, I have more important things to do; however, if I were an owner I would appreciate this input. I’ll still shop RS but not this location.

Every time I’ve been to this store, there’s always problems. My little brother wanted to buy an itunes card and they had to scan almost 15 different cards before they found one that would work in their system. I went another time to buy a pre-​paid phone card and once again, it took them quite a lot of tries and cards to find one that would work with their system AND their «system» couldn’t even find or recognize my phone number when I was asked for it. Like what? I think they really need to update their «system» and educate their workers better because it seems like none of them could answer any of my questions and they appeared pretty clueless. Just save yourself the time and go to Walmart or Best Buy for your electronic needs.

By far the worst customer service I have ever experienced in any of my shopping excursions. Since I do not work in the store I asked a sales associate where the product was located and was greeted with eye rolling and huff sound. After getting no assistance from a very unprofessional associate requested to speak to the manager who happened to be «missing» from the store. The sales associate even used a child like mocking tone in our interactions. To me I expect a lot more from a business location where I am potentially spending hundreds of dollars. Hiring employees that include eye rolling, making childish faces, and mocking tones indicates a company and particularly a location of a business I will never shop at again. Totally disgusted with their service and lack of response.

car whistle project…
materials needed
— button from radio shack
— long wire
— siren from car alarm
instructions
— connect wire to siren, car battery and ground it
— tuck wire
— connect wire to button
— fasten button to desired panel
wooooop wooooooop!

GREAT SERVICE! The staff greeted us with a nice warm smile, and was very patient in answering our questions. We ended up buying more than we came for but were happy to do so b/​c the service was just that good.

Wow– great service here! As I walked toward the door, it was opened for me, I was greeted and greeted again. I stopped at the counter because I was welcomed with a friendly smile. I showed the gal what camera battery I needed and she said one minute and went to get it for me.
I was bummed about the high price, but then she informed me that it was on sale! YAY! She also asked me about my phone and if I knew that I could buy/​upgrade my iPhone there. I did not know. She asked me if I wanted to check if I qualified for an upgrade and I would get a $ 5 coupon, just for checking. She found that I qualified in spring and asked if I would like a courtesy phone call from them to come in and upgrade. I said, «sure». For such good service, I would upgrade thru them.

I had a problem with my cell phone and couldn’t decide if I wanted to get it fixed or get a new one. The store was very busy when I went there (to be expected at Ala Moana Mall). Had to wait about 10 mins before getting help. However, once they got to me they were super helpful and gave me full attention. What I loved best was they were very honest and informed me of all my options. They took the time to tell me the pros and cons to repairing or buying a new one. I never got the feeling they were trying to push me one way or the other. All in all they spent about 40 mins helping me out. I ended up just getting my phone repaired, but won’t hesitate to go back to Ala Moana RadioShack when I’m ready to get a new phone.

took 20 minutes for the retard sales associate to process my return. he did not know what he was doing, and at one point tried to offer me my refund in the form of a gift card because he said it was «an exchange of an exchange» (I had already exchanged the item once). finally, after some guidance from his supervisor and a co-​worker, he finally processed the return, with no apology whatsoever. It dawned on me just then why I NEVER go there, and why I will probably never return. Best Buy FTW!