Ritz Camera & Image

ritz is closed. cameras make me nervous. i don’t like cameras all over the place. =|

FYI… and because their corporate website mentions it… RC at Ala Moana is soon to bid aloha if not already. Last browsed thru the store… very very little left, and probably display cases and such… maybe the 1 hr photo may run a little longer if not yet shut down. The thing that hit hard for me being a regular customer was their return policy… didn’t state VERY specific so when you tried to return something, they would not take it back… kinda upsetting.

Yesterday was my first time going to Ritz Camera and it was to get some old photos scanned in for a photo CD. I had 31 miscellaneous sized photos, some were in good shape and some need major restoration. They were able to scan 28 of them at 400 dpi while the 3 in the worst shape had to be flat bed scanned at 72 dpi. The whole thing cost $ 10.
Customer service was really helpful and knowledgeable. They got it done in an hour.
No complaints from me.

I don’t care for this store much but my half loves to spend time here.
Unilocal 365 — ³¹⁰⁄₃₆₅

What I like about this store is its convenience. Located on the bottom level of the Ala Moana Shopping Center, the store faces Makai (toward the ocean) and is easily accessible for the everyday shopper.
The products they offer are always good eye candy if you’re shopping around for a camera or accessories. I normally window shop when I pass by. The associates are nice and friendly, and are always willing to help out if you have any questions with an item. Returns are acceptable. As with customer etiquette, as long as you provide a valid receipt and the item unopened.
They also have on-​site printing, which is pretty neat if after a long day at the beach, taking pictures of your friends fail attempt at making a sand castle that got suddenly attacked by the kid who was catching a Frisbee and landed smack dab in the middle of it — and now you have pictures to prove it!

Great selection with prices rivaling places like amazon. Will be checking this place often.

We discovered Ritz camera a year or so ago when looking for an alternative to walmart/​costco/​etc. for having our photos printed and have been loyal customers since. here’s a few reasons why:
1. Super convenient location (ground level, Ala moana shopping center). lots of parking and lots to do while waiting for your pictures.
2. Fast turnaround on print orders… usually under an hour. once, i got my prints in 10 minutes!
3. Friendly, personalized service.
4. Lots of services and products available. you can still buy print film here! they have photo scanning services and have just started offering photography workshops/​classes.
5. Integrated online service. you can edit and order prints and products (like photo books) online and pick them up at the store when they’re ready.
I could go on, but these are the highlights.

wanted some personal photo’s scanned on thank you cards & steve assisted us w/​this. he was very patient & helpful & although they were very busy, we received the finished product within an hour. the cards turned out perfect, we can’t thank you enough.
mahalo steve!

We welcomed our Nikon D7000 from here. Customer service is great. They know there stuffs and that’s what makes it more convincing. I would give them 5 stars if they had the Nikon D700 (just because I wish we were able to get it the same day…) But it doesn’t matter anymore :) We got the memory card for our D700 from them a couple days after.
I will definitely go to Ritz if I have any photography needs :)

The customer service is really top notch here. I developed a roll of film, and a lot of the pictures didn’t come out, and they were nice not to charge me for a bunch of black shots. I also appreciated the fact they don’t hesitate to tell you other options, even if it benefits a competitor of theirs. For example, I wanted to develop some medium format 120 film, and they told me I could go through them but they’d have to send it out and it’d take a couple of weeks to return, or I could take it to Rainbow across from WalMart if I wanted it faster (possibly same-​day). I found that so admirable, and I wasn’t in a hurry to get the prints back, so I opted to go through Ritz.
I signed on for their Frequent Foto program since I now own 6 film cameras… and am finally getting back into photograhy. (and I also shoot digital a lot). The man helping me was so nice and informative. He told me to go online and that I can use the card while traveling, etc. Just a really polite, friendly, and positive customer-​service experience, which in all honesty, is something rare. So, 5-​stars. I have yet to purchase cameras /​equipment from them, but am sure I will.

Though I have never utilized their photo printing services, I have come here to buy a camera, two lenses, and a lot of lens filters and I have also utilized the classes that they offer. I can say from my many experiences coming here that this is the go to place to get anything related to photography, whether if it’s advice or an actual camera itself. The staff is easy to approach and is willing to answer any questions that you may have regarding cameras and supplies in general. If you do buy something, I highly suggest you get the in-​store warranty.

I have been a loyal customer for years.
I always utilize their photo processing services. Their prints turn out great… better than several online photo sites that I’ve tried. In addition, they have 3.5×5 sized prints for 6 cents on Tue & Wed!!! Nobody beats that price! It really helps when I process several hundred prints and give lots away to friends and family.
They have always given me great customer service. Several years ago, when shopping for a camera, Hal was really patient, answered my many questions, and didn’t pressure me at all (which I appreciated the most). I ended up buying through their website but didn’t get the freebies offered in store, so Hal corrected the situation by giving me the free 3 in 1 printer etc. I was SOOOO happy. Over the years, their stock has declined, but I guess it’s to be expected. However, they still offer great, no pressure service. Their photo processing staff is also great! They do not have a high turnover rate, so the staff often get my order without me asking. They make sure that my order is correct before I leave and are so friendly. Give them a try.

I don’t want to talk stink and I hate leaving bad reviews but I’ve been to this store 4 times. Aside from being very friendly about returns there is nothing I like about this store. There’s very little range in the merchandise they offer. They didn’t seem to carry a very popular Canon lens other than by special order. The SA sold me a bag that didn’t even fit half of my gear when I had been specific about what I was looking for. I prefer Lighthaus even though their prices aren’t perfect. Lighthaus is in a totally different class in terms of service, knowledge, and friendliness. I’ll try Kaimuki Camera next.

This was one of the few places that I could convert an older 8 mm video tape to a dvd. It’s immediately recognizable as a mainland chain. After polling Unilocal,I wasn’t really able to find a ton of businesses that do this sort of thing. Seeing that we’re at Ala Moana all the time, we stopped by and as a result I dropped it off. The guys were able to get it all done in 2 hours. It’s recorded in real time and there is 2 hour max for a dvd. Luckily the tape time came in at 59 minutes and a few seconds! The dvd is great and although it did cost me around $ 33 (which includes tax), I’d rather have preserved these memories now instead of letting them disintegrate. The whole process was painless. At this point I feel it was money well spent.

Wow! these guys know their stuff! Very friendly staff!!!
I bought my first DSLR from this store after being educated for a hour and a half on all their equipment. Before I came to this store, I spent weeks on the Internet researching on the different cameras but still couldn’t make up my mind. I really appreciate what the sales associate did for me there. I gave him my price range, and instead of talking me into buying their top of the line intermediate level camera (Nikon D90) he was leaning more towards the Canon sxi after we talked. He pretty much gave me 4 choices and talked me through each camera. After choosing the Canon Sxi, he told me to come back the next day, because they were having a huge national sale, and the camera will be a lot cheaper. I must say though, their price is a little higher than most places (not talking about the sale day, which was great) but I can see why they charge a little more. They are just able to sell cameras better than any other place I have been to. Now I see that knowledge of the product you are selling is just as important as the product itself.

I was pleasantly surprised to see my favorite film/​digital processing store right near our hotel and right next to the beach! I brought in a disposable underwater camera and a roll of film from my fisheye camera and as per the great quality I get in the Bay Area at Ritz stores, the same applied to this one, too. Their processing machines were actually down that morning but the guy was nice enough to call me and give me an update on when the machine would be repaired and when my photos were ready.
If most of your photos are kept as soft copies and on your computers these days, you can also just order a CD of your digital prints and the negatives to save some money on printing a roll of pics you might not want paper copies of.

I just started to get into photography, and these guys helped a lot. I would ask them all sorts of questions from lenses to bags, and they always had an answer. I bought my camera from them, my lenses, and my bag, and I’ll go to them for anything else that I might need in photography. I took one star off because of the prices. Rather, I shouldn’t, for photography is not a cheep hobby in the first place. But yeah, keep up the good work.
Had to drop one more star because of the warranty policy. I tried to take my camera in for cleaning, but they wouldn’t do if because the warranty says that if it doesn’t directly affect the pictures, then the warranty can’t cover the cleaning and they won’t do it. Bull shit, they just didn’t want to do it.