Rolloffs Hawaii

I’VE NEVER GIVEN A 1 STAR ON Unilocal TILL NOW. I’ve never given a one star on Unilocal ever. This company is terrible. Absolutely horrible. DID I MENTION I’ve never given a 1 star on Unilocal ever? This company… terrible… absolutely horrible they wouldn’t even pick up our empty dumpster after we had to terminate our contract because they missed 15 pickups or more in 3 consecutive months. Every single Miss we called customer service and complained. We were very nice and professional every time.
The only thing they were really reliable at was missing us, and telling us they were going to pick up the next day and still ignoring us for an entire week.
There was one week in particular where we called every single day for 8 straight days and still no one came to get our overflowing trash. Mind you we had a two times per week service.
There were times where we had to wait outside for a RollOffs truck to go down the street, run out in front of the truck and demand that they pick up our trash. They were very good at missing every single Saturday. Another driver said it’s because the bin was empty? They were so full of it. Please for the love of God do not do business with these people.
I’ve never tried so hard to give a company many many chances. I’ve worked retail before I understand things happen. This is absolutely unacceptable. I repeat do not do business with this company.
IF ROLL OFFS CARES ENOUGH TO READ THIS POST, FIRE YOUR KEWALO ST DRIVER OR QUIT THE BUSINESS. YOU’RE TERRIBLE! THE NEIGHBORS ACROSS THE ST HAVE THE SAME ISSUE!

I wanted a dumpster dropped off and picked up for one time use at my private residential property.
So I’m NOT a business with a scheduled pickup.
Phone service was excellent, scheduled my drop off and gave me total cost over the phone. Very professional and friendly.
When I drove to the office to make payment two days later, it was another story. Seemed like no one in the office knew what to do with me. Couldn’t find anyone when I walked in the door.
When I did, he mumbled and pointed me in a general direction. I had to distract the girl working on her PC to get her attention, and she didn’t know what to do with me either.
Finally took me to where they answer phones and happened to find the girl who actually took my order.
She said «Bad news, you are one of the people we canceled because we’re overloaded, and they just didn’t get around to calling you yet!»
I had asked for time off from work to do the cleaning I needed the dumpster for and scheduled people to help me. So I am inconvienced, and actually this cost me pay.
Wow. So make the order. Cancel the order. Don’t tell the customer. I’m sure the company is good at what they do, but if they don’t want residential customers, they should not offer the service on their VERY NICE website.
I understand businesses have challenges. And that too much business can be difficult. But customers matter. And customers talk to other customers.
I hope I can find another company to fill my dumpster needs in time!

Really BAD phone service… could NOT even get through. Their driver broke a phone line into my property so I called to talk to them… customer service extension said «That line is full». could not even leave a message; so I called back and went to their maintenance line. also
got the same message «That line is full»… Honolulu Hawaii Location
Glad to hear business is so good for you Rolloffs… its time to hire some office people to attend to your customers and problems created by your staff like this one, your driver breaking a line
to a home & not stopping to talk to the homeowner about it.
I won’t recommend any company who’s phone line is so full of calls clearly not picked up or returned by them!

Annoying service. Wakes me up at 5AM on a Saturday.

Frequently skips pick ups. They pick up when they feel like it.

Worst service I’ve had. I would give them no star. They told me when the Rolloff bin was coming then they didn’t show up and I had to call them to find out what’s going on and I told them it needs to be here before I leave work so they reschedule me for the next MORNING and again didn’t show up and the lady was trying to find out who I talked to and honestly it don’t matter it’s the fact no one showed up again and I had to call them. So again they was going to rescheduling I just told them forget it Because this would be the third time and want a full refund and I’ll just find some one else.