Room Service in Paradise

While in Oahu, my husband and I both got sick with the flu. We didn’t feel up to going out so we found Room Service in Paradise. They had a nice selection of restaurants to choose from. We ended up ordering from them twice. Both times we were impressed with the food and the service. This is a great choice if you can’t get out to dinner.

I’ve been using RSIP for years — I’ve always had a very positive experience with the delivery staff. They’re always really nice, even though they are super busy. Tonight I ordered from Smith Kings, the food was not ok, and RSIP was so great about it. Thank you.

Thank you for making life so easy for us! The fact that you have a huge selection of restaurants is awesome and your delivery staff is always so nice and goes over the order and shows you at drop off

Placed my order at 5:30… It’s 7:30 now and I still don’t have any food. My daughter is hungry, we were expecting dinner to be delivered an hour ago. I called an hour ago and they said it wouldn’t be long. I’m never ordering from here again. I don’t care if it’s a fluke, this is absolutely ridiculous.

I ordered a chicken dish here dis friday for my last supper before i gwan back to jamaica. The drivers are kool-​ting and gud ppl But ah wah di rasssss?! Jezos… Only 6 slices of chicken on ma plate fam wit teeth marks u jokin?! He got big molars… theres a bumbaclat thief stealing ma meat like u tinking me dumb? Smh me no fool and that portion is not nuff nuff for me to eat. Chaaa…2 star despite it tasting gud (nice jerkin) but me gone from here now and it aint even cheap u kno kiss ma teeth

This 5 stars is for the customer service agent named KEITH. My time is precious especially when I am working and I have a lot of customers to deal with. we usually order from room service in paradise. This time around, the food wasn’t really satisfying. Although we were missing some things from the order, and the food being terrible, Keith helped me out and was very apologetic. If you want great customer service call keith. Not too sure about the rest because I order my food online, but I’m pretty sure they’re all great!

Staying in Waikiki for a week, towards the end of the trip started to get tired and didn’t really want to go out. The front dest suggested having room service in paradise deliver to our room. They had tons of restaurants to choose from and only charge $ 8.99 for delivery! Not bad at all!
The whole ordering process and delivery of food took a total of one hour. Attempted to order online but kept getting redirected to the home page so decided to call instead. Simple enough.
The only reason I’m giving 4 stars instead of 5 is because they FORGOT TO GIVE ME UTENSILS! But my order and everything else was spot on. So if your in Waikiki and want to order in, I suggest room service in paradise, just don’t forget to request utensils!

I now have a new love in my life and it’s RSIP! Was a little skeptical after reading all the high/​low reviews and hoped I didn’t fall in the latter. Order was exactly correct and driver was as nice as could be. Food wasn’t piping hot out of the oven but was still warm (isn’t that what a microwave is for?). I think you have to have realistic expectations when ordering food in this way. We’re talking about a driver going from point A, to point B, to point C (my place). It took exactly 1 hour. I can understand why it would take longer during dinner time, traffic, etc. I wouldn’t want a driver to rush and be unsafe on the road just so my fries are hot. I recommend ordering over the phone and not online in case you have a question about the menu. Will definitely order again, perhaps when I’m at work or maybe they’ll deliver for a beach picnic?!

Ordered food at 4:40, expected delivery was 1 hour, 10 mins. I called after 1hr, 40 mins and was told there was a mixup at the restaurant and our driver was on the way. 10 mins later, I got a text that the driver was leaving the restaurant (so the receptionist lied). 2 hrs and 23 mins later and our food arrived ice cold.

Sigh, I don’t know, maybe they’re having an off day or something. I called for take out at 11am, and was told it would be here no later than 11:50. It’s 12:20 and I just called to ask about my order. They just told me it’ll be here at 12:30 now. If I knew it would take an hour and a half for food, I would’ve just gone to get it myself. I don’t mind paying the delivery fee for places like RSIP, but I’m paying for the convenience. Being quoted 50 minutes and having to wait 90 minutes is not cool. I would not have ordered this if they told me it would take this long.

Second time in one week! This time, we ordered from Assagio’s Kailua and through the telephone instead of the Internet. We were not on hold for more than 2 minutes, and it was during peak hours (about 6pm).
Customer service was very friendly and took all of our orders (customizations and everything) with no problem!
They said delivery would be before 7:25 p.m. (dinner on a Thursday night).
Dinner arrived a little early. Renee was the person who delivered our food and she was very nice and friendly! Very customer-​service oriented and professional. She gave us our order and the food was hot like it had just come out of the kitchen. Aside from the great service, she was very helpful and informative on other restaurants and services they offer. Not sure if you can request deliverers, but I would definitely recommend her!
People who express great customer service should definitely be rewarded, so don’t forget to tip! A little goes a long way…
The food from Assagio’s was amazing (like always). I like how reasonable the delivery charges are and how efficient the staff is.

So I ordered online and what they have on the menu online does not completely state what is in the crêpe. I ordered a Black Ops which was advertised to have ham, spinach and cheese, but I also had mayonnaise and tomatoes on my crepes! I DO NOT like mayonnaise or tomatoes. If I had known I would have asked for these items to be removed. This is important not just for me, but for people with allergies as well. Please update your menus.
I understand this isn’t necessarily a Room Service issue. Aside from this my service was excellent and my delivery came in a timely manner.

ROOM SERVICE IN PARADISE IS A LIFE SAVER! I order from them at least twice a month, if not every weekend I’m deadly hungover. I can’t say enough about how thankful I am they deliver in the 96 782 area. When I’m home in Ewa I am so sad that I cannot call them for sustenance! I always get Isaac as my phone operator and he is so friendly and I’ve told him over the phone he should be a radio personality. I usually order from Siam Express but on other days I get CPK or Tony Roma’s. Sometimes when I’m on a budget I order from L&L. I’ve never been disappointed with my food, order is always correct, and if you order enough times they’ll give you a free delivery! thank you for being the only delivery service on the island!

It was our 1^st time to order here and they say the delivery would only going to be an hour but it took 2 hours to get our order :(it was ok though worth the wait.

Reliable, comes in a hour DELiVERs! Better than pizza. Enough said love this service… perfect for the lazy

If I could give this business 0 stars I would. The customer service rep was rude and unhelpful. When I called to inquire about delivery service to Kapolei, Hawaii for a group meeting she replied with a «we don’t usually go out that far for orders» when I asked about paying for extra for a delivery she replied with «I guess you can. It would be like 21 dollars» I was fine withe delivery fee so I asked if they could deliver at 5pm, her response was «we can’t do it that late. Our drivers don’t like to drive out that far after hours» when I look online I see that their hours are 9 pm. I still wanted to make it work so I asked if we could have it delivered earlier, she said «yeah if you want to. You could do that» I told her «thanks but no thanks Id rather not do business with your company» so rude and unprofessional.

Around $ 12 (excluding tip) just for the service. Then account for the items you order, and you’re looking at quite the pricey delivery.
I used this service since this is the only way to have food delivered to the Hale Koa from a select few restaurants. They estimated a time of 2 hours, which was reasonable for the dinner rush. It came in about 1hr, 10 mins, which was great. Food was warm and delicious, the communication between myself, the driver and the rep was perfect. I believe Judy delivered my food and she was very nice and informative. She left me with a list of all the restaurants to choose from and further described their services to me.

I’ve ordered from room service before but this last order upset me enough to create a Unilocal account. This past sunday football was pretty important to me (fantasy playoffs) so I didn’t want to drive to Boston’s down the road. I requested the driver I had last time Teddy who was timely and very polite but I instead got someone else after confirming he was working. I didn’t care much about how long it took to get my pizza I just wanted to have the same driver since I kinda skimped him last time being low on cash. The drivers aren’t bad but the people handling the orders really should get it together. I could see if they were busy they could have asked if I would like someone else but I didn’t even receive a call about the change.

Great service. Perfect for those of us who are lazy and don’t mind paying a little more to remain lazy.

I was just passing through Honolulu on a work trip. And, was relatively jet lagged, but not as much as my traveling partner. The hotel was too overwhelming and loud and full of people and rain was coming, so I didn’t want to walk far for dinner.
I turned to my standard Grub Hub only to learn that it’s not up and running in Hawaii.
Just when I thought I would have to order room service, I googled some combination of words that directed me to RSIP.
The food I had was fine. Whatever. But I’m not reviewing the restaurant. I’m reviewing the service. RSIP was WAY more friendly and service-​oriented than any driver I’ve had with GrubHub. The driver WAS late, but both the restaurant and the driver called me personally to say that they would be late, and by how much. (And, since the delay was on the restaurant end, not the delivery end, my food was still plenty hot when it arrived.)
The driver fought her way into the human sprawl that was my hotel to try to find me, using our cell phones constantly to find one another. She was super duper nice — like beyond what I would expect for someone whose job it is to sit in traffic all night long.
Highly recommended.