Safeway

I walked up to the cash register with one item: a box of organic tea. I put it on the conveyor belt and unbeknownst to me, he apparently sold it to the man in front of me. However, Kawika began checking out the Asian lady behind me that had a lot of items. He asked me to get another one, but I shouldn’t have to.
The self-​service lanes (or at least one of them) should be open because this is a hassle. Kawika created a problem for me and an even bigger problem for the poor white guy in front of me because he will likely have to return to the store to return the tea.

I started coming to this Safeway because they always have what I need when I need it, soup, sandwiches and salmon patties. They’re always ready when I come in around 7 am
Even though kapahulus closer
They’re never ready and seemed to be short staffed or something my he customer service there is pretty bad

«Coinstar at Safeway: Get It Right Please»
I like Safeway Supermarkets. The newer ones are nicely laid out and have good, high quality and often healthy foods, which at this point in my life I have to adopt and change my lifestyle to.
Safeway also has a good customer loyalty program where you can get discounts on certain items after you wave your card through the scanner at checkout.
Today however, I am writing about my negative experience redeeming my Coinstar vouchers after pouring more than $ 120 of loose change into the Coinstar kiosk. The green kiosks have a coin counting machine that takes your coins and turns them into a cash voucher, gift card or to option them out to a charity.
I decided on the cash voucher. Ran several bags and a bottle of coins through the machine and got three cash vouchers. The vouchers are redeemable for cash at the check-​out counter. So here it what happened.
I first went to the express checkout line. The clerk was just about ready to redeem my first voucher until I showed him the 2^nd and 3^rd ones. Upon showing him those he told me to wait in the regular check-​out line.
So I did. Waited patiently in the check-​out line for my turn to redeem the vouchers. When I got to the head of the line, the clerk at the check-​out stand told me to go to the customer service desk.
So I did just that. Went to the customer service desk and when I presented my vouchers, I was told by the customer service clerk that I had to wait in the check-​out line. I was flustered upon hearing this.
I told the clerk that I did not want to be treated like a ping-​pong ball. The last check-​out line clerk told me to go to the customer service desk and when I got there customer service told me to go to the check-​out line? What’s up with that?
Needless to say I vented a bit at the customer service clerk who called out another clerk, who in the end apologized for the mix up and gave me the cash that the vouchers said I was entitled to. I went away feeling better after that clerk apologized and I thanked her and said «have a nice day».
What this Safeway Store (at 1234 South Beretania St.) needs to do is post a sign or something at the Coinstar Kiosk instructing customers where to go in their store for the redemption of vouchers and gift cards. They should instruct their clerks on who is responsible to take the redemption. It would cause less frustration among all.

I like this Safeway as it s close to my house and employees here are all pleasant and helpful. But I refuse to patronize the Starbucks at this store location as the service there is just horribly bad.

I had two dozen roses in hand, some greens and baby’s breath and a vase. I went to the florist counter so that I could put everything together in the vase. The lady doing some arrangements said I could go pay for my stuff at the cashier. I said I would but wanted some help putting things together. She told me «you know you can use my shears». I turned around and got my own darn shears Thanks for the junk customer service Safeway!!!

Just a heads up, look at your receipt before you leave the store because even though I put in my club card it still did not show the discounts on my receipt. Instead they charged me full price for the items I bought even though they were on sale.

omg there are lines of people and only two cashers. safeway get your act together .
what happened to customer service?

We’ve been pretty disappointed with Safeway. It’s not the first time that my husband and I buy salad that doesn’t last until the day they promise on the label. It’s a shame that the whole pack of lettuce is bad just after two days. Seeing empty shelfs and doesn’t find any employee to help it’s another issue that we think a grocery like Safeway shouldn’t have.

I enjoy eating a sandwich at the Safeway Deli from time to time. Today I had the «all meat» sandwich on wheat with honey mustard and olive spread — very delicious and filling. Made to order, and all the fixings to enjoy. Use your Safeway Club card for a discount on the combo meal!
They have an upstairs lanai to sit and watch the Beretania traffic while you enjoy your meal — not the best view, but a view.
My favorite part of the deli is the soda machine — yup, the soda machine! It’s one of those digital, select your flavor (out of 100’s of combos), self service units. Coke Zero Cherry Vanilla with a splash of lime please. If soda is not your thing, not too worry, there is a Starbucks 10 feet away from the deli.
Parking is easy and plentiful — and full shade. Enjoy!

I think this is one of the newer Safeways on the island. I remember it being opened up recently not too long ago. It also shares space and areas along with other businesses and shops around there. They have a lot of parking which is underneath the supermarket. I find that it is an interesting Safeway because the supermarket is on the 2^nd floor. When you reach the entrance, you have to walk up or escalate up. It is also actually a really big Safeway. Whenever I come here, it is mostly at night and it seems like there are not that much registers open to ring up your items so that wait is a while. Safeway pretty much has everything in regards to groceries and stuff so I guess they call it Safeway. It is open ²⁴⁄₇ is whenever you need something it is Safeway all the way. I am sure a lot of townies go over here for stuff. The staff and customer service is just aight.

I learned yesterday about the wonder of the Safeway Club Card member’s «Just 4 U» discounts. These are ‘separate’ discounts only received IF you go online (or on app) to click and ADD them to your Safeway Club Card account. If you don’t add them, you get a club card discount, but not the good «Just 4 U» discount.
Anyhow, I bought a whole lot of things seeing the the «Just 4 U» label and didn’t get the special «Just 4 U» discount (only the club card discount) yesterday. Grr. This morning, I sat down, taught myself how to add all those things onto my card via the app that were «Just 4 U» and took all 10 items opened and all, BACK to Safeway. I returned them, had them rerung, and got back around $ 10. SMH. Safeway, I think you really need to find an easier way for your customers to get a good price so they will be returning customers. I feel sad for those senior citizens and those who don’t have the means to use these apps… they need the great prices more than I do.

I’ve been to Safeway many times over the years and I found that the service has gotten increasingly worse at the Beretania location.
The employees used to be great and helpful, but now the place has definitely become understaffed. I usually visit at night around 8:00 — 11:00. I’m usually greeted by ridiculously long lines because they only have 2 – 3 cashiers open sometimes with twice as many customers roaming the store and/​or waiting in line.
Tonight, I had to wait 20 minutes because of a machine malfunction and later got escorted to another line and had to wait ALL the way in the back of the line because they had to close the cashier down. Safeway, you need to step up your game!

I go here because it is close to home, to be perfectly honest. The employees are always super friendly, there is lots of parking, Red Box movie rentals by the elevators, Asian Mix and Starbucks as well as a sandwich shop inside, and free WiFi. It’s actually a great spot to grab a sandwich for lunch and sit on the lanai. The produce section is good, nice and fresh, though they don’t always have the fresh herbs I like to cook with.
The deli section is ok– but I wish it was more like the deli section at the Kapahulu Safeway. The Beretania location is smaller with much less selection. I would like to see a salad bar and more options for cheese /​charceuterie stuff.

I really love this Safeway! It’s very convenient and they have a great selection of groceries. I love that they have self checkout because it’s definitely the fastest way to get out of there if you’re in a rush!
If you want good deals and coupons, download the Safeway app. It bases your coupons off of what you actually buy so you can save money!

Renovated a few years ago, this Safeway is huge and modern. Helpful staff are available to direct you to various departments to find what you need. And there are food and drink demos to enjoy in the course of shopping.
We tried the self check-​out and it works well. When you get stuck, a staff member is right there to help get you through the process!

I ordered the breakfast sriracha burrito. For only 2.99 you can get a decent foot long filled with potato wedges, spicy sriracha sauce, a choice of bacon or habanero ham, pepper jack cheese, white or yellow egg warmed up. The combination did work for me. The potato wedges were soggy and broken up as if they tried to resuscitate from last night. The egg looked as if it premade from one of those frozen jimmy deans. The habanero ham was not spicy it looked more like Black Forest sliced cold cuts. Overall, I like the fact Safeway offers fast breakfast choices on the go.

This is generally the Safeway I visit when I am shopping. I love the spaciousness of the store and the convenience of the location. The bathrooms are generally clean and stocked properly. It reminds me a lot of some of the Mainland stores I’ve been to.
I tend to use the banking services offered by Bank of Hawaii a few times a week.
The deli and sandwich counter are pretty good and have a good selection of items.
I enjoy going through the fresh fruits and vegetables area because of the selection of items. They usually don’t look like they’ve been bounced off a truck.
I used to be able to get my favorite brown rice here but they don’t seem to carry it any longer. I must’ve been the only one buying it because it’s been off the shelves for months. I do check every time I go in though in hopes it will come back since I haven’t found a suitable replacement.

I’ve been to this Safeway a few times and on my last visit, I made the mistake of showing up the afternoon of Super Bowl Sunday. To my surprise, everything was fully stocked and the staff seemed excited to be working. I would have been a little deflated after a big football game rush.
The food and alcohol selection was the best. The produce is fresh, there are more aisles in a grocery store than I think I have ever seen. The fresh options at the deli, bakery, and meat sections are great. The only downside to the food is that it can be a little pricey if you don’t have a Safeway card. My recommendation is to sign up for the card, as you will find yourself at a Safeway at some point again.
My only complaints with this location were associated with the parking lot and the self checkout line. The lot was very congested and full of pedestrian obstacles. The self checkout machine kept freezing and starting over. It became very frustrating while only trying to buy a few items. I thought these machines were supposed to make everyone’s lives easier. I didn’t get that feeling.
Overall, this Safeway was great. The food selection and quality was very high. The store was laid out in a convenient way. And the staff were very friendly and helpful when interacting with them. I would highly recommend this grocery store.

I really like this new Safeway. There’s so much going for it. Inside they have a huge poke selection, lots of fresh meat and produce (including organic items), a large deli, an Asian foods section, a Starbucks, and a Bank of Hawaii. On the outskirts there is an American Savings, T-​Mobile store, and Asian Mix (a restaurant).
The store is relatively clean and well organized. They have lots of food, hygiene products, refreshments, and more! My favorite are the self-​checkout lines because sometimes it’s faster. Late at night you have to search for the cashier because sometimes they’re off somewhere stocking shelves or something.
What’s interesting about this store is that there is a large parking lot on the first floor with the entire large store on the second floor of the building. Oversized elevators and escalators for people and shopping carts help to get you up and downstairs.

This safeway is large, clean, and convenient. It has a fresh bakery that makes the Mexican Tres leches cake (one of the only places on island to get it), a Starbucks, and an olive bar. I frequent this location 1 – 3 times a week because it is right down the street from me and I enjoy the savings and points I get with the club card.
Unfortunately, that is where the joy stops. This safeway’s employees seem uneducated about store specials and location of items in the stores (I have had this problem on multiple visits). Also, I cannot say this enough CHECK THE EXPIRATION DATES OF ALL THE FOOD YOU BUY HERE! I have bought ranch dressing, cereal, etc. here trusting the store to stock fresh food only to realize when I get home that the product had already expired. When I buy milk (fat free) by the gallon, it usually expired 5 days before the pull date as well so I have gotten the impression that food here is not the freshest. (when I return the expired foods, I don’t have a problem)
Safeway tends to be on the more expensive side of grocery stores, especially when it comes to produce so I have been going to Foodland more often and Times for fruits and veggies.