Servco Scion

(Via February 22, 2016) The time for my second big girl purchase came around and a trip to Servco Scion Mapunapuna is where I went. We were immediately approached by Colin Kau, and I’m thankful that he was our sales associate. Colin was very patient and knowledgable, when I had about 2,000 questions about the different models and features. When the decision was finally made, he made it easy for us with all of the paperwork and even preparing us for the future; by taking us over to the servicing area. While my car was being built, due to the add-​ons, he gave constant texts to update me what was going on. The whole process with Colin was very re-​assuring and makes the buyer feel more confident when going through with a large purchase. Overall, if you’re truly interested in a new car, check out Colin at Scion and tell them that Taylor sent you!

Tasha Abadilla is a sales consultant?! No way! (And I mean this in the best way possible.)
I was referred to Tasha and I totally understand why! It’s kind of intimidating walking into a dealership where all these stigmas are attached to salespeople (ex.: all they want to do is lie their way into draining my wallet) especially because this was my first purchase! Not in this case. Working with her felt more like shopping with a friend/​sister than anything else. She is extremely friendly, personable and knowledgeable; exactly what a girl needs when she’s car shopping. She knew that I wanted to drive my FR-​S off the lot ASAP lol and because of this Tasha was very professional and organized while doing our paperwork which made the process quick and painless. Introduced us to JJ (finance manager) and he was equally pleasant. Went through the paperwork like a breeze. Somewhere in the midst of things, we also got to meet Shaggy, the sales manager. Super friendly dude. Definitely made us feel welcomed and appreciated!
Not only was the experience in the dealership impressive, Tasha followed up about a week later just to check in on us. That’s how we knew we weren’t just «customers», the entire staff genuinely cares :)
Kudos, Servco Scion! Keep it up!

I have a good New Year thanks to Trudy Cabillon, she is really nice, her service very impeccable, professional and yet with so much Aloha, she took care of me explaining everything that I need to know before buying my new Scion and following after that until the whole process was done on the following days. Thanks Trudy.

Best car buying experience ever from superb sales woman, Trudy. Her recent reviews from fellow Unilocalers are definitely on point. She is full of energy, easy going, very knowledgable, informative of all the warranty coverages and just so happy to be selling Scion cars! She puts no pressure on you at all when deciding what you want. Love that she is straight to the point with everything. The whole process was easy. She handled everything well and answered all my questions. Go see her or this dealership if you’re lookin’ for a Scion. It’s a great car. I’m in love with my new ScionXb! :)

I had a 9:30am servicing appointment. I dropped off my XB at 9:00am. The gentleman helping me asked me what time I’d need it by and I told him to take his time because I would be pau work at 2pm. Expecting it to take longer than that, I received a courtesy call at 11:30am letting me know they were all finished!
Vince (?) and his team, knowing that I had almost all day, still took care of her very fast. Not to mention, he answered all of my silly «girl» questions about my car in the beginning (lol-​so shame). I haven’t picked her up yet. I will update this once I pick her up! They keep a fine reputation.

Shut the front door & take my money! Seriously the best customer service experience ever buying a new car in this girl’s lifetime. It is hard enough dealing with automobile prices in Hawaii. But this place is where I can say as a female, I would recommend to anyone who has just moved to Hawaii & looking to buy a new car. There’s no haggling on pricing & the salesperson, Dave, wasn’t pushy. He even took me on 2 test drives on 2 different times. That man must have low blood pressure & the patience of a saint because when I took my 1^st test drive, I hit the pedal from 0 to 60 in a jiff and the man didn’t even flinch. And Trudy was the absolute best @ handling my paperwork & showing me the features of the car. I didn’t even need to refer to my owner’s manual for 2 weeks now. Since I didn’t have an alarm when I purchased my vehicle, she gave me a loaded loaner Scion IA, which only had 450 miles on it. She even took the time to show me the features of the loaner, which had everything that a Civic, Corolla, and Mazda 3 didn’t have… like front-​crash avoidance, push button start and a back up camera w/​the lines. The Scion xB doesn’t have the lines :(The new alarm, she explained, will have additional features that the older models didn’t have and I’m not getting charged extra for it :) JJ helped me with the financing paperwork and went over every single charge. Lastly, Radman in service returned my call within 12 hours and told me that it would be okay to bring my car back in January to install a part that was given to me by a friend, who had previously purchased a vehicle from them… and he said he would give me a loaner when the part was getting installed. I cannot wait to see what the next loaner will be :) Hopefully, Scion makes an SUV in the future with the extras the recent loaner had.*** I am so glad they didn’t make me do a shuttle service and rearrange my work schedule.

I purchased my Scion XB from Trudy and she was very helpful and easy to talk too. She never pressured me to make any purchases and answered all of my questions. She showed me several XBs and explained that I could have my car either custom made or I could purchase one that was already in the lot. I also appreciated the fact that she was able to get me a free rental car when i had to bring my car in to add additional items to it. JJ was also helpful and knowledgeable. He explained to me all of my options before I signed all of my paperwork.

I came to Servco Scion to purchase my second xB. As I arrived, Trudy, a sales advisor, was upfront waiting and greeted me right away and ask me politely if I was seeing someone. I said I was just walking in and wanting to purchase an xB, she sat me right away and got me started. Since I already know what I want and did a research on the vehicle prior stepping inside the dealership, the paperwork went smoothly. Got approved for 0% apr financing and ordered my car right away. I was out of the dealer within 1 hr, she told me to come back in couple of days or so, as they would be building my xB. She was thorough, patient and calm as she handled my paperwork. She was very professional and thoughtful as she recognized other buyers to patiently wait and offered some refreshments in the back such as water, coffee, etc.
After 4 days, my xB finally arrived and took less than 2 hrs of handling paperwork, signing the paperwork and explaining the vehicle. They were ready for me, and I like that, I don’t like to sit around and wait.
Overall, Servco Scion did a great job. They have a nice facility and friendly staff, you will never feel like just another customer, they treat you like family. Kudos to my sales advisor, Trudy, you are funny, energetic, and easy to work with. I would recommend everyone to see her!

Jared was very helpful. And I’m sure he did the best he could possibly do. But he couldn’t do anything about the fact that your company has no communication what so ever! It took me a little less then a week to get a spare key cute and programmed which wasn’t cheap at all. And it was a major hassle.

Going in I already knew what car I wanted to get and Trudy made it all easy. Even though I didn’t end up getting the car on my first day there, Trudy still kept in touch with me in a way that didn’t feel like she was pressuring me at all. She was more personable than other dealers I’ve dealt with. When I finally was ready to get the car, Trudy was right there every step of the way and was just as excited as I was when she showed me the ins and outs of my new car. Highly recommended!

I love how Unilocalers make accounts just to blast someone because they didn’t get their way. This is a retail establishment & they will list cars at retail prices. They are not a private party. I’m sure if you talk to them with respect & know what your talking about instead of using kbb private party values to buy a high demand used low mileage car.
I know exactly which car you are referring to since I’m also in the market for a xb. And that car was just posted. I have not had any issue with this dealer. I haven’t bought a car but I did not get this impression on the used cars from them.

Came by today to check out a used car and they told me 1) We won’t budge a dollar below full price 2) We list used cars at the price we got them for which is Kelley Blue Book Value (which is actually $ 2000+ less than their list price btw) 3) No way are we negotiating, this car is newly listed. Lies lies lies. I guess they think all people are ignorant. That’s alright I don’t want to deal with anyone that has to intentionally misrepresent the used car business, nor do I want to sign a contract with someone who lies as a method of business practices.

So it was my first car purchase; first big investment. Did a round robin to different dealerships before I came to the conclusion that I wanted a 2015 Scion XB. So I requested info and low and behold Trudy hit me up that same day. It took a week long for the deal to be sealed. Anyways, she didn’t dick me around like some dealership reps do, because it happened to me awhile ago. She was very informative and explained everything to a «T.» Everything that I needed which was highly recommended which she told me about I did. I got the extended warranty and G.A.P. I was lucky enough to get my hands on the show room model they had. She went through everything in detail, when I had questions (sometimes «dumb» ones) she had answers too. She was very realistic, she didn’t B.S. and was straight to the point. She’s smooth, I like her personality. She’s a good asset to Servco Scion! I highly recommend anyone in the market for a Scion to hit up Servco Scion and ask for Trudy, shoot, also any other rep there.
There was absolutely «NO PRESSURE.» Wasn’t rushed what so ever.

Was looking to lease a car at Scion! Ended up buying one! Felt comfortable here at Scion and we never felt pressure in buying a car! Love our New XB
Thank you Trudy and JJ for our new Scion XB!

Outstanding service by the sales rep Colin K.
When it comes to customer service whether it’s in a restaurant or retail or car dealers, number one thing that I put before anything is PATIENCE.
Colin was very patient with me trying to get the best deal out of the Scion TC I was looking to purchase.
He made sure I understood every single thing about the vehicle, he DID NOT try to force me nor rip me off and helped me get a good deal for my TC.
Also the manager Kevin was friendly and again, PATIENT (You have know Idea how I paid for the car hahaha).
Thanks again to Colin, Kevin and Servco Scion Mapunapuna for my TC!
Sean

Awesome awesome place & they made my first time buying a car a memorable one! Went in on a Monday to ask questions & fill out a paper for them to check my credit. I had to leave because I started work but the next day got a call that I got approved by a bank. I talked to my mom to get everything ready & went back on Wednesday after work & left with my brand new 2015 scion xb! Trudy is super sweet & accomidates you in anyway possible and Shaggy surprised me with a even better offer on monthly payments & for me to get everything I originally wanted with the car. So happy & so sooooo blessed. Couldn’t have chose a better first family car & couldn’t have been helped by anyone better then Trudy & Shaggy. If you’re ever thinking about getting a new scion just go for it, I promise you that they can help you get what you want :)

We came to Servco Scion intending to leave with an FRS. We met with Colin at Scion and looked at some and started leaning towards the tC. We wanted to look at the Subaru BRZ next door and with no pressure or any issues, Colin introduced us to Kalani at Subaru. We test drove the BRZ and then came back to Scion to test drive the tC. We never felt pressured from either person and they both were very patient and answered all of our questions honestly and completely. We went to lunch to make a pros and cons list of each and ultimately decided on the tC. We let Kalani know so he wasn’t waiting on us, and were very happy to close the deal with Colin at Scion.
Colin was very thorough and transparent about what all goes into the cost of the car and let us take our time choosing accessories and add-​ons. We bought the car on Saturday and picked it up on the following Friday. We were VERY pleased with the car and loved it immediately. Colin spent time showing us everything about the car in addition to showing us where the service center was located, etc.
When we signed all the final paperwork with Shaggy, we were very pleased and felt excellent about our choice. Everyone was extremely professional and thorough.
The last time I bought a car was in SC from a GMC dealership and I felt gross about the whole deal and the whole time we owned it. I am so happy with the service we received at Scion and the quality is unbeatable. I will be sad to leave the island and not be working with Servco Toyota for servicing for the life of my tC!

WORST EXPERIENCE AT A CAR DEALERSHIP.
So I just had the worst experience with a salesman ever. I have never been so disrespected by a salesman in my life. This coming from a guy who has purchased and leased a few vehicles despite my young age.
EXPERIENCE:
So my wife and I decided to visit Servco this afternoon ³⁄₇ on the intent of leasing a vehicle. Unfortunately a woman TRUDY, approaches us and asks if I need help. Now for me I made my research for quite some time and know what car I want. Which would be for a weekend car. So I told her i’m ready to go over paper work blah blah blah.
At the table she constantly refutes that I should not get a lease, saying this and that. Also saying that Servco has bad leasing options. I’m already adamant of getting a lease since I won’t be driving it often plus I plan on moving to California in 2 years. So i tell her I don’t care I want to lease a car. She then says ok ok let’s go over the paper work. However I leave for a quick second to use the restroom, and she questions my wife what I do for work, where do I work at blah blah. In her mind she is assuming that I can’t afford the car (I look very young i’m 26, but am a G. M for a pretty big company so I make a little coin). Then she says my credit score is to low, when I told her my credit score was in the 700’s. When the brochure she gave me to select the color of a car clearly states «minimum for lease is credit of 610»!!!
I come back and she says just fill out the needed paper work so we can get started with this. I tell her straight up, «i want a lease, i’m not in a rush to get a car». Then she sarcastically says, «you need the car, your going to rely on your mommy’s car». To me that was not cool and I was getting upset. But i figure hey, let’s give her another chance. Then she asks what car I wanted I said black frs. Then she says how much down payment to buy this car. I’m like lady I just said I wanted to LEASE IT!!! She doesn’t say anything. So I crossed out my name on the Credit Application and walked out the door.
The lady is a 60 – 70 year old local. Don’t know her name, but avoid her. I’m sure she made many people happy selling cars. BUT BEWARE OF HER. THEY DON’T CARE ABOUT YOUR CIRCUMSTANCES ONLY ABOUT THE SELL Apparently my friend said Kalani is a great guy So maybe I can talk to him.

Have you ever been to a dealership and feel like you don’t belong there? Besides getting ignored, you are being pushed to get something that is out of your budget? What about having to deal with an agent who is very upset for not closing that deal with you? We had experienced that at Tony honda (next to Costco) with Scott.
It’s a total opposite experienced at servco toyota in mapunapuna. We are very very very pleased and happy with the service we received from Clifford, mike, and mark. They made our transaction fast, easy, and very informative. They are very knowledgeable about their product. They are sincere and worked hard to accommodate our need and budget. I would definitely recommend them to everyone. I am looking forward to another transaction with them.
Ps. Much Mahalo to all the workers for babysitting my 15 month old and chasing her all over the place. The pink balloon you have given her kept her entertain during our ride home as well. Thank you

For the past 9 years I’ve been driving a ’04 Corolla CE around… she had some major battle scars from constantly baking in the sun, enduring the madness at the malls, numerous trips around the island for college, and driving lessons for your’s truly! And while she was still in excellent mechanical condition, it was time for her to go.
Enter the Scion FR-​S. The moment this car came out as the Toyota FT-​86, I knew I had to have one. So it was surreal when the time came that I could actually get one. My sales rep, Kalani, was very helpful through the whole process. Always on top of things and very easy to talk to! He even gave a great intro to the car at delivery.
The only negative to my experience thus far with Scion was the actual purchase process. For some reason, they think it’s a good idea to sell the car on a first come, first serve basis only. No pre-​orders. So up until I actually put my downpayment down, the purchase process was quite stressful. Mind you this is only for the FR-​S, and hopefully this will not always be the case. And this has nothing to do with Kalani and his excellent service, but was a decision made by the higher ups.
If you’re ever in need of a Scion, I’d highly recommend paying Kalani a visit at Servco Scion Mapunapuna!