SpaHalekulani

I had lomi lomi, back cleansing and hair treatment.
Do not expect to come here to expect truly luxurious spa experience. Between the treatments, I was held at the busy reception area, which I had never had in my life at any spa at ⁴⁄₅ star hotel. This really cut the flow of the entire relaxin experiences. Who want to wait in the middle of treatments where all the customers walks in, the phone continues ringing and the supervisor explaining what the receptionist did wrong over the appointment system. Well, they seem not know people come to a spa to unwind.
If you come for a quick massage, this place works.
I also do not like the idea of 18% straight gratitude automatically charged to each service. I had three therapists, and I wanted to thank the hair therapist better over the other two.

All I can say is EXCELLENT! We had a devotion couple massage that lasted about 3 hrs. The session included foot ritual, sauna, jacuzzi and full relaxing body massage. The meal served at the end was a nice note to end our session.

First time victor to the spa.
+Front desk staff very helpful.
+Clean facilities
+Polite technicians.
–Questionnaire filled out prior to service, seem like info wasn’t relayed to technician.
–Requested simple design, one color with very subtle glitter only on tip for both mani & pedi.
–Pedi design was drenched in glitter all over, when I explained again that I wanted only very little glutted and that I previously requested glitter only on tips, technician still wanted to add more filter to one side to «balance out» the heavy glitter on the other side.
–Before same technician started on mani again explained that the design was to be 1 base color with very little glitter only on the tip, unlike the pedi.
I leaned back in the chair and dozed off. When I woke up the entire nail was once again covered. I guess the design wouldn’t be bad for a person who normally wears color on their nail, but for me a person who only uses matte nude colors, even a little glitter is a big step.
–A gratuity was automatically added to my bill, the percent not relayed. I felt it a little inappropriate for a local resident. I usually tip a minimum of 20% for services, but the auto grat felt a bit offensive.

Best massage I’ve ever received. 80 minutes Lomi Lomi massage. I dream of going again. You will not regret it. A dream.

We made a last minute lomi lomi massage over Thanksgiving weekend. We visited the spa and made arrangements in person. The front desk personnel were all friendly despite being busy.
They called to remind and confirm our massages the following day. We arrived in a hurry but soon we felt relaxed, serving us tea and having us sit on the patio while they prepare our rooms.
Both masseuse were excellent, knowledgeable and very accommodating working on your specific massage needs. We felt so calm and relaxed. Perfect massage during our vacation in Hawaii.

This place in for treatments only. No amenities available. No jacuzzi, no shower. You’re offered only one hot tea or iced tea. No other refreshments. A big disappointment. Services were okay. Staff were kind. I have been to many expensive spas around the world and never left without even an option of a shower. This was very strange to me. This was the weirdest spa I ever went to.

Best pedicure location in Waikiki, period!
My first trip to spa halekulani was nuts. They were running late, but since we were willing to wait they fed us an AWESOME complimentary lunch (with wine) and then did our pedicures free of charge (a $ 200 service). Needless to say, that made me a repeat customer.
On top of stellar customer service, the spa services are mind-​blowing. The pedicures are technically not «waterless,» and are not advertised as such, but they are done in a much more eco-​friendly way than those done with traditional jacuzzis. Also, I’m not a huge fan of the jacuzzi pedicures for sanitation reasons, so that is a big selling point for me. The pedis are done in these amazing gravity-​free chairs that are the most comfortable place on the planet for my bad back, and the products and polishes are all natural and free of toxins.
The experience and service make this my favorite place in Hawaii to get my feet pampered. Oh, and show up to your appointment a little early so you can relax on the patio, enjoy the breeze and view, and just unwind. It is a very relaxing place, much more relaxing than most Waikiki places I have found.

Excellent service with a well organized staff. I enjoyed the fact they had a couple massage room as well. Really wanted to try the 4 hands massage, but went for the «off menu» sport deep tissue instead. Tea and mochi ice cream at the end was a nice touch.
I do with they had a sauna or steam room to make the experience complete, the patio/​terrace they advertise is really just a section outside and nothing too special.

Highly recommend. Hihinani (I think that is her name) and Myumi are THE BEST. Spa Halekulani has excellent service worth every penny.

I have to say the best spa experience I’ve ever had! there are friendly faces/​voices from when you first call to make an appointment through till when you leave. I have been to a few places for spa treatments, but really the saying is true… you get what you pay for.
This was a birthday gift from my awesome boyfriend, and I have to admit one of the BEST presents I’ve ever had. the massage was great, but really the service was amazing. I know I keep saying that but really, I’ve never felt so pampered and relaxed in my life! I was having a rough week when I decided to use the gift certificate, and boy am I glad I did! From the music they play to the end where they sit you in a lawn chair on the patio area and give you mochi ice cream and tea (which I love!) and then tell you to please stay for as long as you want and relax. a-​freakin-​mazing.
Oh and I have to mention the fact that right after the massage, the massage therapist turns on a shower (she got the temperature perfect too) and tells you that if you want you can freshen up before coming out of the room. I have to say that is the first time I’ve encountered that. Normally my gripe with massages is that you leave feeling kinda gross (I hate having oil on my skin for too long) so when she offered the shower I was very happy.
All in all this is something I would recommend for anyone who has the money to indulge in a spa treatment here. Granted my experience was a present, but I would gladly pay to go again.

Highly recommend this spa for its excellent service and attention to detail. I got an 80 minute massage with the extra pampering (105 minute massage and body treatment) and everything was absolutely perfect. Massage therapist took time to talk to me about what I wanted and didn’t want in my massage. The warm moist towel after he worked on an area not only kept the area warm and feeling good, but also removed some of the excess massage oil so I didn’t have to take a shower immediately after the massage. Even relaxing afterwards on the lanai overlooking the pool and ocean was great. They are so focused on the details that when he brought me a straw to drink my tropical iced tea with (you also have the option of hot ginger tea), he pulled off the end of the straw paper and let me pull the straw out of the wrapping so that only my fingers touched it. The Bubbies sakura mochi ice cream ball was very delicious also. World class pampering worth every penny.

I got a few days treatment here for my girlfriend while she was here to visit me. She told me the massage was great, the haircut looked beautiful on her, the pedicure was flawless but the manicure missed the mark. It was pooled at the tips and looked horrible. The spa was quick to fix it though at no charge! A bit pricey at well over $ 500 but she enjoyed the service! Go ahead, indulge!