Sprint Store

My review is for Sprint in general and not this store in particular. I was locked into a contract for 2 years. Dropped calls EVERY day. I’m NOT exaggerating. It was ridiculous. Maybe I frequent areas with bad service or something but I have not had problems with dropped calls now that I am with a new carrier. Also Sprint makes you prepay your first month of service so on day one, I already owed them $ 80 something dollars. I made the mistake of cancelling 2 years later about 3 days into my billing period and they charged me the full $ 80 something for that month as well. NO PRORATING. After I cancelled, I kept getting phone calls from them offering me great discounts to try to get me back. Why didn’t they offer me discounts or compensation when I was complaining and showing them my bill with daily dropped calls shown on it (I highlighted my dropped calls by showing where a call would end and I would call the same number back within the same minute). So Advice #1: DON’T GET SPRINT. Advice #2: If you already have Sprint and want to cancel, wait till close to the end of your billing period.

Daaaym crappy service, and dropped calls everyday since day one! Customer service must be aware of it, because the call (s) drops during a complaint call and THEY don’t call back to follow up either! SMH.
*Update: impressed with the quick mainland/​Corp. office follow up. Special thanks to Latonya and Hirscht!

This was the worst experience I ever had with Sprint. Andrew A. is the worst sales associate. He didn’t know anything about the Samsung Galaxy Note 5 presale and tried pressuring me into a lease without knowing much about it. And to top all of it off, he was going to let me walk out without knowing when it would be in! This guy was a joke and ruined the whole thing for me. I was stoked for the note 5, and now I’m worried that I’m going to get screwed on my bill because this moron didn’t know what he was doing.

I am the type of person who can easily drop $ 100 or more on my nails without flinching but when it comes to electronics, I cringe at the thought of handing over my hard earned money. I know I make no sense, but it is what it is. Three and a half years ago when I got a job that had me commuting 170 miles a day I finally bit the bullet and got a phone that allowed for text to talk (my very first Iphone) and most recently when my dear IPhone 4S was only holding a charge for about 10 minutes after use I realized it may be time to lay her to rest.
I had spent some time on Sprint’s website and was completely and utterly confused by the pricing. On my way home from work, I made an impulsive right hand turn into Sprint’s parking lot and walked into the store determined to bite the bullet and upgrade my phone that was in desperate need of CPR.
I was fortunate that I got to the store before the afternoon rush and was fortunate to be helped immediately with no wait (which is good since I’m pretty sure I would’ve taken a wait as a sign that I didn’t need a new phone… I’ve been without a laptop for over a year).
Bryan M. was extremely helpful and took the additional time to look at my plan and make some changes to our bill due to the fact that we apparently were paying for two individual plans when we should have been on a family plan which is more economical. Bryan also took the time to make sure I got the best deal on my phone and was patient with my questions regarding some of the costs associated with the phone, best of all I truly appreciated the fact that he didn’t try to push me into buying the more expensive phone (s), cases, or other things I didn’t want or need. He suggested things that were sensible, but he wasn’t pushy or obnoxious.
The store itself is large, clean and has a nice waiting area with chairs if you’re dropping off a product for repair or waiting for your new phone like I was. There’s also a Starbucks, and Lanikai Juice in the shopping center if you need a beverage while you wait.
The next time I’m ready to trade in my dinosaur of a phone, I’ll definitely come back to this location versus the one on Kamehameha Highway.

Poor customer service. Untrained sales techs. Today, came to pickup an upgrade phone I purchased on Sprint online. Kevin was the rep who assisted. After being informed that my sisters iphone tracker needed to be turned off, we texted her for 15 min trying to figure out. No luck so said I will take my phone and activate via online as i had prepaid for it. Kevin said he cannot give me the phone… humm. Driving home i called Sprint online to cancel the order, after finding out my problem they told me Kevin should have told me to go to settings, icloud, then turn off the radar icon. Anyways, problem solved. Now i am back in the store and have been waiting over 40 minutes to see anyone even though i made an online appointment. Still waiting… Anyways I like my phone plan and other Sprint stores, this place which has more workers than customers… horrible service.

RUN from Anything Sprint. I had sprint for years. While the reps THINK they are speaking the truth, they are advising customers untruthfully. They don’t offer 4g sped. Their calls drop CONTINUALLY. Drive over the Pali, and prepare to have your call drop 5 times, all at the same 5 spots… EVERY TIME. They advise that they are rebuilding their network, and that in 3 – 4 months all will be great. Then they repeat forever. Sprint basically hooks you onto their phone with a finance plan for the equipment. This phone can’t be utilized at any other carrier, so you are stuck. This is a company without integrity. I have had multiple commitments made to credit my account which were never followed through with. Their service is terrible in San Francisco as well. Try going to an outer island. Thats when it gets REALLY bad. RUN FROM SPRINT!!!

I have been with Sprint through the good and the really awful. Over 15 years. I went in to upgrade to a new phone and got a really nice salesman named Kevin.
Decided to get the «deal» with a new iPad mini and a new iPhone 6. As I stay with Sprint because of my company discount, I mentioned that discount which Kevin new about as it showed in the computer. We completed the sale and Kevin wrote on my estimate that there was to be NO ACTIVATION fee!
Guess what… Got my bill… Not only is the activation fee on my bill, there is no discount. Kevin forgot to tell me? It didn’t apply to my new devices?! After going in to see him and calling to leave a message, I am now stuck with this plan and higher monthly. Thanks Kevin… I’ll be leaving Sprint as soon as I can.

This Sprint location has the worst customer service. The representatives are grossly uninformed about the service they are supposed to provide. Avoid Kevin and Bryan like they have ebola.
It’s a bit unprofessional in there. You won’t get details about hidden charges and phone number porting from other carriers. And by the way, yes porting your number from another is very possible with Sprint… just make these lazy in-​store people do it over-​the-​phone with customer service. Too bad Unilocal doesn’t have a 0star rating because that’s what I would give them.
Point blank, just don’t waist your time and good blood pressure by coming over.

This location is terrible, bad customer service. Have to make appointment or wait even though there are always multiple employees standing around.
On one occasion a sales associate lied to me and said sprint was no longer doing two year contracts because of the family plan offer.
I had to call sprint customer service to ask if they were still offering two year plans, which they were.

Wanted to figure out if it makes sense for us to switch to the new family plan, & had a million questions about how it works. I went at 2:30pm on a Wednesday, so I checked in, & only had to wait about 2 minutes for them to call my name. The consultant who helped me – Chris, he’s awesome! – was super patient & informative, and took the time to answer my endless string of questions… he even answered all of my hypotheticals & «what if later I want to”-type questions. This location is super convenient, with lots of free parking, so that helps too!

The employees there are never friendly. They never tried to help but only give you answers to get rid of you. I always have the worse customer service experience at this store. Alert Alert. Don’t go there or sprint in general. They will tell you something and have you call all these numbers to get help just to find out everything was a lie. Sprint Customer Service in general is the worse. Had to cancel all my lines with them because of the bad experience i had with them.

Great Customer Service today from Nicholas (Nico)! 11÷5÷2014
Me and my bf have LG G2’s. It worked fine for about 7 months, then all of a sudden we started getting a lot of dead spots on the phone. I mean, we couldn’t even text, or answer our phones unless we answer with the back volume buttons.
We purchased used phones of craigslist, and then went into sprint to have our numbers transferred to the new phones.
When we walked in, the asian guy at the desk did not seem too happy. he looked a draggy and bummed out for some reason. We gave him our name, phone number and he just told us to browse around or sit down. So we decided to browse around and look at some cool phones.
Nico came up to us and he seemed cool from the beginning. Just the“I’d love to help you guys” vibe rubbed off on us really quick. We told him we’d like to transfer our phone numbers to our new phones and he did that right away!
The systems were down that day, and Nico kept apologizing for the inconvenience. Even though it wasn’t his fault. Awesome. He kept conversing with us so that we wouldnt get bored just standing there watching him program our phones, so I liked that. He also recommended some apps to us we’ve never heard about and explained why/​why not we should get specific apps.
Besides asking him to transfer our phone number, I asked him to enroll my bf into the Employee Discount Program. Again, he was happy to help.
We enjoyed our experience at Sprint and will definitely be going back to Nico if we need anything else!

If you’re thinking about getting Sprint, Don’t.
I was suckered in by their unlimited data plan thinking it would be comparable to verizon or att.
Sprints coverage is horrible. They don’t even have 4G so you are left with an abysmal 3G. Their data speeds are so slow that I couldn’t use my internet on my iphone 4S. They only time id use the internet features was when Id connect to wifi. And it wasn’t limited to one area. Everywhere I went it was horrible. I’d be lucky to get 100kbs.

As a regular customer for the past 10 years, I will have to say that I am glad they informed me about the wait time for service. I am glad to be a loyal customer and they have been really good with making accommodations with the service that I have received. The ETM is a lot faster and payments will be able leave quick and it doesn’t take long. Glad to have sprint as my carrier

Bought a Moto X from Kapolei. Phone wouldn’t work. Sales person put on the insurance without asking. Went to Ala Moana location and the sales person Yen tried to resolve my problems. No success. I went home and tried again with wifi and still no work. Went back down again and Yen helped again. I bought another phone and I’m happy. I think his name was Kevin. He was the lead support. What a nice guy. I almost up graded my phone. I will be back. Thx for Great Customer Service.

Go and ask for David Cobb, excellent customer service skills. He hooked me up with a free Sam Sung tablet and put everything together for me. Just Awesome!!!

My 2 month old Plantronics bluetooth wasn’t holding its charge. Took it back to Ala Moana store and it was a super quick swap out. No paperwork or instructions on how to send it back to Plantronics. Awesome! Buy my bluetooths there even though it can be cheaper elsewhere just because if there are problems, Sprint takes care of it there– and you’re done.

Evidently the mumbling man I just talked to wouldn’t sell me a phone. My family had been with sprint for as long as they have been in hawaii. And now this rude man says he won’t sell me a phone but before he talks to me he wants to show me some sort of iPad plan. I don’t want it!
then he says I have to sign up to pay on installments and get rid our family plan. I don’t understand what he thinks is happening. But either sprint is telling their customers to F-​off or this guy doesn’t like selling phones. Either way. My family and I will finally be leaving sprint very soon.
This is lame.

There’s a reason this store is behind everyone else’s. They don’t run the floor well at all. I’ll never come back because 5 staff stand around refusing to help while customers stand there waiting for one guy showing basic knowledgable product skills at best.

Came here to fire up my new iPhone 5 that the hubby gave me. The wait time was minimal — I’d say no longer than 5 minutes on a Saturday morning. After another 10 minutes, my new iPhone was up and running. The guy who helped me knew what he was doing and did it quickly. Can’t complain about the service I received on this visit.
p. s. They have free wi-​fi!