Supercuts

Poor customer service, atmosphere felt like «um get the hell out». Hair cut took long time and in the end was messed up. Plus didn’t even ask if I was happy with it or what. b pretty much told me to pay and leave. Never had such a bad experience at ANY other barber shop or stylist place in my life. So this was news to me. Spend you money and time else where

There is an (Southeast?) Asian guy here that you can tell knows what he’s doing and is probably pretty talented. Downside was he cut off significantly more length than I said to (this would be a dealbreaker for a lot of people I think, but it did not bother me too much as there was still enough left), and when the wait line became more than one or two people, he stepped up the pace big time. As in cut through an inch of hair with one or two swipes of the scissors. I think he would be excellent if he could slow down and put more emphasis on quality. I see why this is hard when you get paid the same per cut regardless of how good it is, and it is walk-​in only.
This is the best experience I’ve had in this price range (and better than some high end salons). It was not a total disaster, and was somewhat along the lines of what I wanted. Usually with Supercuts I get a variation on The Rachel, no matter what I ask for, so this was an improvement. Supercuts should offer their stylists better training.
Men with simple requests and women with thin hair are probably in the best position to have a good experience at Supercuts just because it takes less time to get through less hair.
On the upside, it was quick.
Customer service has always been respectable.
Based on what I’ve heard, I would recommend trying the Pearl City location.

Poor customer service by one of the male stylists. Apparently, he can’t cut hair on kids and sent us somewhere else. There’s a better option in the Ala Moana Mall. Waste of time with this one.

I’ve stopped in a few times when I just couldn’t handle my long hair I was growing. I saw a nice girl named Sarah who washed my hair and dried it out lightly with the hair dryer. I have arthritis in my hands and wrists making it difficult to style a times. I asked her if she could do something with it. She put it is a sleek ponytail with a piece of hair wrapped over the band so it looked very chic. I got compliments all night. Now that I’ve finally chopped my hair off and donated it, I’ll still look for her when I need help with last minute styling.

The staff here are some of the most rudest & incompetent people I’ve ever had the displeasure of coming across. One tall local guy who apparently worked there was a total ass. I think his name is Dick. Seriously, don’t bother wasting time stepping a foot in here. These people need to go to charm school.

Sarah is awesome
Took care of my hair exactly how I wanted. No time wasted. In and out. Very polite to talk to as well.
I went here after another supercuts was below expectations. Lesson learned: go to ward and see Sarah

On a whim I walked in and Rosie took good care of me and received compliments on my hair. My good who’s is a professional make up artist in California and a hair guru herself told me to come back and see Rosie because she did a great job with my hair. So I came back to get my hair re touched, color and cut love it even more!

I started coming here for the past few months but yesterday was the worst experience I’ve ever had. There were only two stylist working once I came in. No one greeted me for 15 min. Once someone noticed «What’s your name, you need to sign in!» in a tone only my mother used when I’ve done something wrong. «ok, I didn’t know I needed to sign in since I don’t see a sign in sheet» I said in a confused manner.
A few min. later a different stylist came and said «What’s your name» again the tone was much like the first. I told her may name and sat in the chair. Once I sat down, I noticed there were still hair clippings all over her counter, the clippers, comb. As she was ready to apply the clippers without cleaning it or sanitizing it… can not say more. I am discussed. I can understand attitudes may get dry after a long day, but please keep your station clean and sanitized.

It was fine not all that great the person I had seemed to have a lack of confidence which made me nervous a little but all fair she seemed new. As for the staff itself I say they need more personality and make small talk

I have been using Supercuts as my primary barbershop for many years. I started coming here in 2005 when I was working around the corner from this location.
I have been extremely satisfied with the quality and professionalism of the stylists at this location. In the past four years, I have tried other locations and barbers because of my location or due to time constraints. I always come back here because I get taken care of.
I have had an issue with some of the stylists that come in here part time from other locations, but that is few and far between. I am very happy with everything.
Today’s appointment started with me calling them from home to put me in que. I was told an approximate wait time and got there shortly before The estimate. They took me I. At the time they said and I had a haircut with a tea treatment shampoo. Not only was the cut done right, but I felt great afterwards. This is what keeps me coming back.

This was quite possibly the worst haircutting experience that I’ve ever had. The staff cannot even come close to communicating effectively in english. Now this wouldn’t necessarily be a bad thing unless your staff finds themselves working in positions that depend upon effective communication in english. And unfortunately for this supercuts they are working in such an industry, they are located in an area with primarily English speaking customers, and they have employed non English speaking hairdressers.
I’m guessing that all of this places a great deal of strain not only on the customer, but on the hairdressers as well. Please avoid this supercuts if you get frustrated easily with communication barriers.

The call in service isn’t good here. Either that or their stylists underestimate the time. Called at 6:20p to put my name down, and they said 20min. Got there at 6:40, and didn’t get seated till 7:20. ONE HOUR. That’s my bad for coming here tho when there were only 2 stylists and some lady was getting highlights. Still, they could’ve told me…30 min wait? 40 min wait? C’mon guys. For a $ 19 haircut, y’all gotta give me a better time frame.

wtf supercuts… seriously could have said it was cash only when I called in. And since when is flat ironing $ 45??? Really need to rethink your prices… you are not a salon, you are just supercuts. And btw Asian lady, just because you just finished with someone does not mean you can just sit on the couch and not help check in new clients. Worst customer service ever… no wonder there was no one in there.

I’ve rarely ever left a hair salon with a smile on my face. But then I went to see Jerell, and as long as I’m in Hawaii, I will never go to another salon again.
Seriously, ask for Jerell. He’ll take good care of you :)

Worst Supercuts EVER! Avoid the asian lady that works there. She can barely speak english and can barely get the job done. I went in there today for a simple cut and walked out the door completely disappointed. My hair looked ridiculous to say the least. The asian woman could barely understand what I was saying, she was zoning out in the window during the shampoo, and she also made fun of a wrinkle on my forehead. She should honestly be let go for not being able to execute basic knowledge as a hairstylist. I would not recommend that ANYONE go here. Save your money and head to a different supercuts location.

Pretty straight forward here. Being a working class father I value a good deal. Supercuts, although one might think they’re the cheapest around … Well, they’re not, but it sure beat the hell out of going to most all salons throughout our island paradise.
My suggestion: if you’re not TOO picky about the style aspect of your haircut, or you’re bald like me and just need a buffing, this is the place for you. If you need/​want color, straightening, curling, or some super fancy hair that requires a master … NOPE

The person I usually have cut my hair for many years, was sent home early breaking my appointment without even telling me. As I arrived she was walking out, she asked her manger if she could clock back in but was refused. The manager was unapologetic, so I walked out. Never to return. Even though my hairdresser finally tried to call me as I left. Screw them, I don’t have spare time to waste at such a careless place.

Used to have good service here… not any more. Went in tonight. Was told nobody was there… fine. Gave my name, not that it mean anything. Went down. One guy was talking story away to a customer like no ones business and another guy was cutting someones hairs like he was the president of the united states!
I mean really, this is super cuts, lets keep it moving! Waited 40 mins till I asked the gentlemen next to me how long he was waiting… turns out, he wanted a cut too. And I called 20 mins prior to.
40 mins waiting, this guys needs a cut too. Wish this idiot told me this a head of time. And watching him every so often, you know he was a friend.
Where can you find good help these days!!! I’ll pay, just don’t waste my time!!!

I’ve had pretty bad haircuts in the past (Salt Lake Supercuts, I’m looking at you!), but Ward has been my location of choice for the past couple years. Most of the stylists are consistent, but a few of them don’t seem as skilled (I won’t say who because I don’t want to be mean). I used to hold my breath and sweat profusely every time I got a haircut because I thought I’d look ugly at the end, but Supercuts Ward has restored my faith in humanity!

This place is pretty convenient as iy is close to my surf spot and I can stop in on my to or from the beach. Unfortunately, service is pretty bad. Been in here 3 times in the past year for a cut and the two previous times I was quoted a wait of 20 minutes. After waiting 40 minutes I got sick of waiting and left. It was the same lady that quoted me the wait times so it may just be her, but I wouldn’t make that distinction.
Tip: Just go to Fantastic Sams or some other place for a cut and better service.