Tommy’s Tours

Awful! Avoid this company!!!
It was recommended by our hotel concierge, which is probably the only reason it’s still in business. We should have googled them first — we could have avoided an over 2-​hour bus ride back, and an hour standing in the sun in the middle of the day…
All the other negative reviews are absolutely spot on. That lady in the pictures is completely crazy. The owner sent her to pick up my 70 – 75 year old parents, my husband and I, our 7 year old, our 4 year old, and another lovely Australian couple in a SEVEN (7) person vehicle. Including her, that makes NINE (9) people. The hotel and the company recommended we sign up our 4 year old as a «lap child,» and the owner and the crazy driver kept insisting we put BOTH of our children on our laps (huh??). Uh, methinks not.
When we pointed out that we had all paid for 7 seat belts, and that with the driver, that made 8 seat belted people (plus ONE «lap child» NOT TWO) in a 7-​seatbelt-​total vehicle, the woman in the picture got angry, grabbed the gear, slammed the door and LEFT US ALL IN THE SUN IN THE MIDDLE OF THE DAY.
Yep, that’s right — the crazy driver lady drove off and left the other couple, my elderly parents, our young children, and us, standing in the sun. That day was a record-​high temperature, and many in the party were very fair-​skinned. The owner did not answer or return our calls.
We finally boarded the bus going the other way, so we could get into air-​conditioning and out of the sun and heat.
After complaining bitterly, and threatening to simply call my credit card company to dispute the charge, our hotel refunded the trip. The other couple also got a refund from their hotel.
Also, the owner had some crazy story about a driver’s calling in last minute, and was over 30 minutes late for the 6:00 a.m. pick-​up, then picked up the other couple, then went to a random parking lot to meet his wife to get the gear we had all rented (huh?!), and got us there late so there was an entrance fee charged, we had to wait in a long line, watch a video etc. Our goal was also to beat as much of the hot sun as possible.
The crazy lady driver the owner (Larry) sent to pick us up was also 20+ minutes late after we had all made sure to be at the top again at «11:00 sharp» (his instructions).
We saw many other vans come and go with other companies, who seemed great.
Too bad there isn’t a ZERO star rating. That’s what this company should be rated.
Yikes!
The only good that came out of this experience was that we got to meet and hang out with a great couple from Australia.
We should have just driven ourselves in our own rental van.

Took Tommy’s tours to Hanauma Bay. This company should be shut down. This was the worst tour I’ve ever been on. I believe our drivers name was Darium he was extremely unprofessional and did not interact with passengers at all. The van was falling apart, dented and none of the seat belts worked. There were multiple stops to pick up other passengers and before getting into the park we were dropped off on the side of the road so the driver could leave and go to the bathroom, we then had to get into another vehicle. Their reason behind changing vehicles was «The park doesn’t allow big vans/​busses to enter.» Upon arrival there were multiple charter busses/​big vans allowed into the park. The scuba gear was all worn out, masks were ripped and they were so unorganized about drop off locations, and the driver did not even say goodbye, thank you for coming or have a nice day. I would not recommend this tour to anyone!

Crammed into a taxi and then into a small van, seat belts didn’t work (might not have been bad if it was just people but we all had towels, blankets, food and there was no storage in the back so we were crammed together with all of our stuff on our laps!!) We did have equipment that worked but would have been better off renting our equipment and then hiring a taxi to drop us off. Sure it would have been cheaper, and much more comfortable! Should not be selling yourself as s «shuttle».

Wow what an experience Tommy’s Tours gave us… The short :
Unprofessional
Late
Poor equipment
Uncomfortable rides
–not recommended–
Went to H Bay for snorkeling got picked up in a van smelling like cigarettes, driver was friendly but continued on with stories of people dying there. The big 12 passenger van are not allowed at the beach so we had to meet another car at a random park. The smaller car was late 20 – 30 minutes. One of our snorkels was broken but luckily we caught it in time… finally got there… On the way back the the drivers were arguing with the owner … Red nose «alcoholic «per the driver… On the way home was crazy, driver told her life story of how the owner is ripping her off and so on… Glad we got out alive considering she stated she wanted to drive the van into the river… Can’t make this stuff up folks ! Tommy need to get his stuff together.

An unprofessional company. We booked for the snorkeling tour for a 10am pickup, the driver didn’t show up or tried to call us. We then booked for a 11:45am pick up and the driver didn’t showed up until 12:10 so we cancelled and got a full refund.

Unprofessional service. Pick up at hanauma bay was disorganized– girl driver fighting with manager on phone and then suggesting 8 passengers squeeze into a small car because her boss messed up. Argued with passengers– totally unprofessional.

A little pricier than others I researched, but recommend by our hotel for a ride out to Hanauma Bay. They had their act together. They picked us up in a van, and then transferred us into a smaller vehicle to get us into the bay’s parking area. Everything went smoothly. Found out after booking that we «prepaid» for the rental gear that we didn’t need, so we decided to use a mixture of ours and theirs, but they didn’t even have fins my size.
Pickup and returns were within 5 minutes of scheduled times.

Used them for snorkeling at H bay. The reason for the low rating is because they have us two broken face masks out of the four we had. So we could only use two at a time and trade off with my parents. The worst part is I didn’t realize there was a tear in the mask until we were a little ways off the beach. I got so much salt water in my nose. I thought it just wasn’t tight enough for awhile. Then I had to swim back over the coral with my head out of he water since the mask sucked, bumping my knees on the coral as I went back to shore.
We told our driver, Larry, that gave us the masks that we could use two of our masks and he blamed us for the issue saying that we should have used the pay phone to call the emergency number they gave us. When I hear call for emergencies, I usually refrain from calling unless it is an emergency. Anyway, he didn’t even say sorry or act like he have a damn. I was too pissed to figure out the right person to contact for a refund. Never again.

We used Tommy’s Tours to go to Hanauma Bay today after being referred to them by Discover Hawaii Tours and I would HIGHLY recommend them.
Larry was our driver. We did the 7:30am pick-​up and he picked us up right on time (actually about 10 minutes early, which was great) and we were there by 7:40. On the drive out there, Larry told us about the sights we were passing, different facts about the island and gave us a bunch of tips about snorkeling at Hanauma Bay which was an added bonus and something we wouldn’t have received if we drove ourselves out there.
When we got there, we realized we had left our camera bag with our nice camera, ID’s, money, credit cards, etc. (basically everything) on the bench where we got picked up. We called the hotel and security said it wasn’t there anymore. We decided to snorkel anyway since we were already out there and Larry lent us $ 20 of his own money so we could pay the $ 7.50 each to get in. He even offered to give us more for snacks which we declined but he really went above and beyond. The equipment was clean and in good condition.
We were picked up for the return trip at 11:00am by a man who’s name I can’t remember but he transferred us to his Uncle’s van and they were both awesome as well. We were stuck in traffic on the way back and the guy driving told stories to keep us entertained.
Larry called me a few times this afternoon to check to see if we found our camera and it actually ended up being found thanks to Larry’s help! Over all, it was totally worth the money to pay for the round trip transportation and snorkel equipment. One thing to note: Tommy’s Tours fee does not include the $ 7.50 per person admission fee and it costs $ 7 for a locker at Hanauma Bay so make sure you bring cash.

We used Tommy’s to go to H Bay on a Monday.
Pick up was timely. The van smelled like smoke and looked awful, which was a turn off. If you can’t deal with either of those things, don’t buy. HOWEVER, if you don’t buy, you don’t get the service. Derek was our driver and he was phenomenal.
It was worth paying the bit extra to be picked up and use their gear (love the masks! Snorkels– eh) to ride with Derek. His nephew drove us the rest of the way down. He was just as friendly.
The truth is that the locals really don’t get Customer Service but Tommy’s employees (locals) do!
On the ride home, Derek told us legends and stories of the island. Some were shark
stories that I still swear I will google later and others were beautiful tales that brought tears to other riders’ eyes. I thoroughly enjoyed using this service.

We booked a ride only service from our hotel at the Waikik Beach Marriott through the sav on tours website. I guess if you book directly it costs $ 15 but through sav on tours we only paid I believe $ 12-​$ 13 a person which I dont think is too bad considering we didnt get to get a rent a car, and the city bus may have been full and aint nobody got time for that!
Anyways we chose the 6:00am pick up. I guess we werent really sure which side of the hotel we were suppossed to be picked up at so the guy at the office calls my cell phone 2 minutes after 6:00am asking if I was still going because the driver was waiting for us. He seemed a bit annoyed and maybe just a tad bit rude but whatever. At least he made an effort to make sure we got on the van. At least the driver Ken or Kenny I believe was really cool. Had a lot of info and found out he could have been a Raider but played for Seattle for a little bit but decides to be a family man. Well that was cool info lols mans. Well pick up and drop off was prompt and quick. Will def use this service to Hanauma Bay again.

Tommy was great, great, great!
We hired these guys while we were in Honolulu Aug. 2013. We went to Hanauama Bay in the afternoon — and it was very busy. We quickly realized that by the time we got into the water — we would have to get out. We coordinated our group and called Larry and requested extra time. They gave us extra time to experience the bay. The next day we realized that we misplaced our camera and we called Tommy. They/​Sheldon found it and the next morning brought it to where we were staying.
Great customer service! Would readily hire these guys again and strongly recommend them. Only wished that we could have gone to the bay — first thing in the morning.

I’m giving this tommy’s tours 5 diamonds Jerry was our driver he picked us up on time.
He was very friendly, and shared a lot of useful information about Hanauma Bay and Hawaii.
I will definitely use this company again.
The price for the trip to Hanauma bay was $ 15 each person including all the necessary equipment for snorkeling. Very good deal. U don’t have to buy anything. Just to be safe, we sanitized the breathing tube with alcohol.
To get in to the bay u have to pay $ 7.50 for adult and free of charge for kids under 12 years old.
We had so much fun, I wasn’t expecting it to be so great! Thank you Jerry and Tommy’s Tours. We will do this again with you!

After checking Unilocal,I was a little worried about using Tommy’s Tours for my trip to Hanauma Bay. But to my surprise, the trip went off without a hitch. Pickup at my hotel was prompt and the driver was waiting at the designated pickup point and time to return me to my hotel. No complaints from me. The Bay was beautiful too – highly recommended spot.

BEWARE! The driver left us at Hanauma Bay! We had to ask someone else for a ride back to the hotel. To make matters worse, they called the next day and threatened to call Honolulu PD for theft of there equipment. DO NOT USE THIS COMPANY!!!

I booked my first trip to Hanauma Bay with Tommy’s Tours and I had a great experience with them. Pickup was on-​time both to and from the bay, customer service was great, and the snorkeling equipment was good quality and worked wonderfully. (They do offer a dry snorkel for $ 3 extra, I would recommend getting it to make your snorkeling experience a little more enjoyable.) The value is good if you need to rent snorkeling equipment; I paid $ 17 for the roundtrip shuttle and the equipment combined. If you don’t need the equipment, it’s a much better value to just take TheBus up there, it has a stop right at the entrance point.
I booked the 6:00 AM trip, which proved to be very beneficial. Our driver was very knowledgable and provided us with background and safety information about Hanauma Bay, as well as some other scenic areas along the way. Once we got there, our driver gave all of us our equipment and had us select a time for the shuttle to return to pick us up. We arrived before it opened, so we didn’t have to pay the entrance fee, watch the video, or deal with the massive crowds.

Missed out on our chance to see the bay due to this company. We made a reservation the night before for 6am so we could make our flight. They asked for our hotel but never said to meet them anywhere specific. After they asked which hotel you’d think they’d pick you up there… wrong! We called at 5 after and they wouldn’t come and get us or wait at the pickup. Very disapointing.
Reading elsewhere on the net they’ve had other pickup problems with people. Perhaps they should add this info to their infomation card and take phone numbers so they can call if you aren’t there. Wish we were here long enough to let them make it right, at least they gave us our money back.