Tradewinds U-Drive, Inc.

My original flight back from Tokyo was cancelled due to an earthquake, and the only flight back to the states was to Hawaii. So I arrived extremely tired, without reservations, and without my wallet (that was in my luggage which, unlike me, wasn’t forced to fly standby).
After securing a hotel room, a rental car was next on the list. Up until this incident, I had always rented from Budget. I’m a member of their elite program, and they have all my information (i.e. license, credit card) stored on their system for quick rental pick-​up. So, i wasn’t worried about not having my wallet. .. well, you know what they say about assuming. Needless to say, Budget treated me like a rotten fish that had been tossed into their office. Even with a passport for ID and fax copies of the info stored on their system, they told me to go to hell. .. apparently that is their «policy».
Good did come from Budget (and every other corporate rental office I contacted) treating me like refuse. I eventually found Tradewinds in the phonebook and called them. I explained my situation in detail to them, thinking they would treat me the same as all the corporate rental companies. Surprisingly, they told me they were sending a van to pick me up and take me to their office.
I expected that after I got there, the manager would come out and apologize, citing the company «policy», and say that they couldn’t help me. NOT AT ALL! Everyone in the company was polite and willing to help out. They even held a vehicle for me while we waited for my faxes to come through!
I returned my rental with no hassle after a few days resting and surfing, and paid less than Budget was going to charge me. So, when you need a rental car in Honolulu, don’t bother with any of the chain places. Tradewinds is the definitely the best rental car company in Hawaii! They will treat you like a person and provide excellent service at the same time.