W Contracting, Inc.

We had a leak in our ceiling and Waialae sent someone out immediately. They assessed the situation quickly and let us know what needed to be done. At first we thought they might have to cut a large hole in the ceiling but, David saved the day and we only had to make a small hole. I thought it would take a big portion of the day but, they were done within a few hours. Many thanks to David, Roger and Kendall for doing an amazing job with speed, professionalism and fantastic customer service. I will most definitely use them again.

I contacted Waialae Plumbing to replace all shut off valves in my condo (bathroom/​kitchen sinks, toilet and washing machine) as well as replace all fixtures (kitchen sink, bathroom sink and bathtub). I purchased my own hardware from Home Depot so that I could get the fixtures that suited me, otherwise you will have to go with what they have in the truck. Just a warning that if you purchase your own fixtures, only the labor is under warranty. They only warranty fixtures that they provide. I was given quote over the phone based on the services I requested. The manager said he would send 2 plumbers and the job should take one day. Well, only one plumber ended up coming and the service took 2 days. Our plumber was Bobby and he did a fantastic 5* job. He was very meticulous and thorough and gave us tips on how to clean the fixtures. He also said that after a few years, if we noticed that the bathtub started dripping, the regulator valve would have to be replaced. The reason I gave Waialae Plumbing 4* instead of 5* was that the manager was not the friendliest person. I give him 3*, but at least the quote he gave me was pretty accurate. Overall, good experience. Before contacting Waialae Plumbing, I did call 2 other plumbers who had good Unilocal reviews and neither one returned my call. Guess they don’t need new business.

First of all, I don’t know much about plumbing and how to fix the issues… except that it shouldn’t be leaking. When we called Waialae Plumbing we were able to get an appointment pretty quick (within the next 1 or 2 days). They fixed all the issues we had and everything seems to be working as it should. We will definitely call them next time there is a leak or clogged sink/​tub. They are very familiar with the condo I live in too so that is a big plus.

We just moved into a new condo and Waialae is the known plumbing company for the building. They work on the common area piping jobs for the building so we figured we would use them as well. The home inspection found a lot of issues… leaking sinks, the hot/​cold in the shower was reversed, the water lines for the washing machine weren’t properly installed in the laundry area and could cause a major leak, and a few other issues. The garbage disposal also wasn’t working and the wiring was exposed and dangerous.
The guys at Waialae did most of the work in 1 day there are no more leaks, the hot/​cold works as it should and the washing machine hoses are connected to a brand new wall-​box to secure the connections. The next time they came they wired the garbage disposal properly and since they do construction, we also had them install a light switch and run conduit (due to concrete walls).
Kim usually answers the phone and is always helpful and nice to work with. Very efficient staff when you need job quotes or more info. Their hourly labor charge seemed a bit high but I guess its average price in the industry… and you get quality work with them!

Their service is horrible. Made an appointment and took the day off of work. When they missed their appointment time, I called them and they said that they were trying to call me. I asked what number they were calling, they gave me a phone number I never heard of. Then the receptionist told me that they can’t make it out today and offered another appointment over a week away. Horrible customer service.

I called Waialae with an emergency leak today, Sarah was very helpful and put in the call to a tech right away. Her customer service was awesome, very friendly and helpful answered the phone right away. They were at the property within 30 minutes! I have never seen such a fast response time especially in Waikiki in the afternoon! Roger was GREAT he was informative and walked me through what he was going to do and explained the possibilities. I have worked with Waialae plumbing for 8 years now and will continue to do so:)

This company came to my house to give me an estimate for a bathroom renovation in January. I tried emailing and calling them several times to get the estimate or find out if they needed more information, but they never returned my calls or emails.

I recently used Waialae Pluming to make several repairs to my condo bath at One Waterfront Towers. I was impressed with their knowledge and professional manner. They came on time and worked efficiently and quickly. They were courteous and neat. I was very impressed from the initial call for service to the way the bill was presented.

I’ve used Waialae Plumbing a number of times with both my own condo unit and my rental condo unit. They have been professional and freindly… from the gals answering the phones to the guys doing the work. The plumbers seem to know their trade well with confidence, they dont’ waste time, and done a good job each time. I’ll continue to use them.

The plumbing side of their company is great. They know their stuff. However I was pleasantly surprised by their construction side.
We had custom construction work done on a closet and cabinet. The workers are real pros of the best quality. Drew who built our closet is an old school master in carpentry and his work was precise and finished perfectly.
They are not the cheapest, but they do quality work. For me that matters the most.

I appreciated the professional service, knowledge, and experience that Waialae provided to solve the complex plumbing problems. of our facility

Faced with my 87 year old moms 40 year old bathrooms needing massive remodeling, I set out to get bids. «Bonded, insured, experienced!» my mom kept saying. «No (effing) around!» (she has the mouth of a sailor. Its adorable.), Four bids later, we chose Waialae, and are so extremely pleased with the work they did! On time, on budget, polite and tidy crew. They ripped out and replaced everything — even the walls — and the new bathrooms are simply gorgeous. The owner, John, kept us informed every step of the way, always responsive to emails and phone calls, even nights and weekends. This is a great company, found after much searching. Will use them again without hesitation — when my mom yells at me to get the kitchen remodeled! ;) Mahalo, Waialae Plumbing!

Called with electrical questions for work I wanted done at my place.
Pros:
–called back when they said they would
–answered my questions (sort of)
Cons:
–would have preferred speaking directly with electrician instead of receptionist especially since I have little understanding of what I want done. I found it uninspiring that most of the answers the receptionist gave me included the phrase «I think».
–quote for work was very imprecise and she could only give generalizations about what the work would include which is not good enough when they are are charging $ 115/​hour plus parts.
Conclusion: I’m going to pass on Waialae Plumbing and Construction because they inspired no confidence in me. Would have preferred speaking with a professional. Was really getting a feel for this company for future condo renovation work by starting them on a small project but going to keep looking around.
Note: Have used them for plumping work in the past and I was well pleased with the results.

I recently had them come out and remove and replace the hot and cold shower stems for one of our rental units and prior to that, remove and replace all faucet fixtures and snake the shower drain and the main washout line. All work was done professionally.
At times when they spot somethjng that might need attention soon that might be costly later they let me know exactly what needs to be done. I dont see this as trying to get work out of you but see it as preventive maintenance and I appreciate their expert opinion.
We contract with them for all our plumbing needs beyond what i’m able to do on my own. They’re always friendly on the phone when making appointments. I highly recommend them.

First job was complete, thorough but on the way to being expensive, yet I do side with that you get what you pay for.
Second job I thought was also expensive, and the results were not so hot. We had three items to repair and one was initially done incorrectly and required immediate attention, and the other needs a do-​over.
One was a shower valve remove/​replace, and the dispatched plumber forgot to install an O-​ring so it leaked quite a bit when he had water pressure restored. The second issue was having a leaking garbage disposal removed, and just two days later we have water leaking from the new drain piping. Sure, it visually looked OK, but it is dripping quite a bit and now I will have to take time off from work again for a do-​over. They replaced perfectly good metal drain piping with (what to me is) cheap plastic drain piping and fittings.
Update: 9÷18÷2013: Drain piping setup was disassembled and repaired. Hopefully this is the end of it.
Update: 10/​19/​2013: I guess not. Their repair of their poor repair job still didn’t resolve the problem. It STILL leaks! I’ve had to reduce their rating down to one star.
Update: 12÷1÷2013: The repair was redone a few weeks ago, and it appears to be fixed – FINALLY!
Update 4÷3÷2014: The repair still seems solid.
SUMMARY:
The first repair was a four (4) star repair. This second was a zero (0) star repair because we still have water leaking from the piping that has now been repaired twice 6 days apart, and now it has to be repaired again. So I’ve had to lower their rating to one (1) star. This is only my opinion. I think it really matters who you get from a larger service company.
4÷3÷2014: Summary update: revised to two (2) stars since the redo of the redo of the initial repair appears to be holding up well.

Had a broken shower faucet and they came out the next day to fix it. Fairly priced and quick. I will use them again

ASTRONOMICAL BID.
The pipe from the street to our house broke. Waialae Plumbing came the afternoon we called. So far, so good. But their bid was $ 3,800.
Fortunately, I found out that a neighbor had the same problem and got it fixed for $ 1,800. So I called the other guys: Accurate Plumbing & Repairs. Great job in about 3 hours. Same low price. Do the Waialae guys use gold pipes?

My laundry drain started backing up so I called these guys up to get it snaked. They were able to quote me an estimate over the phone and get out to my house 3 hours after calling them. Sam came out and cleared the laundry drain quickly with the snake.
They charge by the hour so I also asked him if he could take a look at a tank-​less water heater that I was getting ready to replace because it was only keeping my water lukewarm. I already had the new heater on the side and he said he could install it that day. 2 hours later and I have piping hot water and can do my laundry again.
Service was awesome from the start. I called to make an appointment and they called me back with the estimated window that the tech could make it out by. They called to let me know that the tech was headed my way and the tech called when he arrived. Great communication, excellent professional service, and all for a very reasonable rate. Sam also had a great personality. I’ll definitely be going back to these guys for any of my plumbing needs in the future.

Waialae Plumbing came to my house a week ago to remove and install a new sewer line. They seemed to have done a good job and were super friendly however they left the old sewer pipe in my yard and they have yet to pick it up. Shame on them!

I had Waialae Plumbing come to my condo and install all new angle/​shut off valves. The things I really liked about them:
1. Reasonable price — I got multiple bids and they were the lowest and very reasonable.
2. They return phone calls.
3. They are polite on phone.
4. They call & confirm the job the day before AND double check with the condo resident manager to make sure that building water will be shut off & they can do the jog.
5. Plumber calls on his way (and is on time).
6. Friendly, knowledgeable plumber got job done in reasonable amount of time.
7. Bill matched quote.
I will definitely call these guys again, should I have plumbing needs.