Waikiki Gateway Hotel

I would give zero stars if possible. Literally the most rude front service I have ever come across. Gave us lies, prison like spring beds, hidden «mandatory fees» when we checked in and MORE even more expensive ones when we checked out. Over charged for parking, had to ask two times to give us a refund. They gave us half of it. Charged us for guests we didn’t have. The guy who checked us in never gave us the kama’aina rate even though we showed ID & Hawaiian license plate. They had «no record of that». Super rude from check in to the managers tone when we asked to speak with him. I’ve been in a lot of countries and in Hawaii tens of times/​have lived on Maui, Oahu and Kauai. This was my worst experience with hotel hospitality anywhere. Not just one staff member but ALL 3 we unfortunately had to deal with. So rude. Smelly. Overpriced. Bitchy. Don’t stay here. Not worth the «deal» that isn’t actually a deal. Wanna leave your vacation pissed off? Me neither. Also, I was actually here for my grandmother’s funeral, a fact they gave zero f’s about when being completely rude to us when we were just asking for explanations. Run far far away from this hotel.

Had a very bad experience dropping my friend and her luggage off at the Waikiki Gateway and staying for a few hours. Valet was $ 25 and parking for kama’aina was $ 13 for overnight and we were told free for a few hours. Valet guy was the only nice person in the establishment and front desk people and manager were either awkward or abrasive. Beds were uncomfortable and hotel definitely mediocre at best. When my friends tried to check out they charged the full amount for parking, even though I left after an hour from helping drop off the luggage, dishonored kama’aina rate, and both the front desk lady and manager were rude throughout.

Booked room for 3 people only enough towels for barley 2. Room smelled funny and looked dirty. Opened the drawers and roaches seeeked cover. The bathroom smelled bad of mold and feces. Parking 25 bucks a day plus tiping the valet and no way around not paying. Room wasn’t cleaned, had to go down to the front desk to ask for towels

Yeah this place may not have the best rooms according to some reviews. However you get what you pay for. The rooms here are cheap and the hotel is in a great location. If you people want a fancy room then pay for it. I’m sure reviews were read prior to booking. If not, do your homework next time. Don’t expect a stay at the Cosmopolitan (Las Vegas) but only want to pay Motel 6 prices. You come to Hawai’i to be out doors not stay in your room the whole time. It’s a decent place to lay your head and shower. Not to mention there is decent and reasonable breakfast right downstairs. Walking distance the beach and it’s located right where all the shops start on Kalakaua. Good luck finding a hotel with cheaper prices that are in better conditions this place. As for the roaches «Welcome to Hawai’i». They are EVERYWHERE!!!

THIS IS WHAT YOUR LOOKING FORWARD TO IF YOU STAY HERE!!!
It can make your stay in Hawaii terrible!
Problems with room/(motel):
–They don’t have queen size beds. Only full. Only a couple of King beds so your going to end up with a tiny bed for you and your significant other.
–The 1^st room turned out to be someone else’s. (There things were already in the drawers) Good thing we didn’t walk in on anyone.
–Our 2^nd room smelled like urine.
–Our 3^rd room the power went out because my wife used a blow dryer! The maintenance guy said that’s normal. Lol
By the way we’ve only been here for 1 day.
Other than these things:
–small bathrooms.
–staff are not helpful! At all!
–the fridge freezes your food.
THIS IS WHAT YOUR LOOKING FORWARD TO IF YOU STAY HERE!!!
Great job
for saying this is a 3-​star hotel…

The staff was friendly there are only that would help us with beach towels complimentary water bottles any information that we had even my son got locked out one night and they were happy to assist him back into the room we spent a week in housekeeping was excellent the place looks a little run down but we were happy with their stay if I wanted to Hilton I’m sure I could have got that and paid a whole lot more but I was happy right now I was out with Waikiki Gateway Hotel

I would not recommend this place to anyone, not even my enemies. The pictures are old, the place is in disrepair. They redid the lobby area to give you the feel of a nice, well kept, clean hotel. Totally wrong. They also have a hidden $ 10 charge per day for wifi, a newspaper and some other misc stuff that you don’t need. And of course they will tell you about it after you pay for the room. I gave it a one star only because no stars aren’t allowed. Stay away from this place.

BREAKFAST BUFFET REVIEW ONLY:
So I didn’t stay at the hotel. I stayed at Luana Waikiki through a Costco vacation package which included daily buffet breakfast at Gateway Waikiki. There was a sign that said $ 12.99 for Waikiki Buffet Breakfast bed finitely not worth that, but I guess those are Waikiki prices. Not your best buffet, but it did the job.
Servers were very nice. The spread included: breakfast potatoes, scrambled eggs, corned beef hash, white rice, breakfast sausage, assorted fruits (pineapple, honeydew, and cantaloupe), miso soup, pancakes with different toppings (maple syrup, strawberries, chocolate syrup, whipped cream), toast with some spreads (jams and margarine… No cream cheese!), cereal, orange pineapple juice, coffee, and tea.
It was free for us, so it did the trick. Again, not your best buffet but it curbed my appetite.

I highly recommend that you pay extra to stay at a nicer hotel. We had to evacuate our room at 12am due to roach infestation. There is no parking. We went days without running water and when it did run there was barely any water pressure. The lobby is nice, but that’s about it. Terrible just TERRIBLE & disgusting. I normally don’t write reviews but if I can save somebody’s money and time then this is a must! Stay away!

Not sure why these guys continue to remain open?!
Management is horrible and the website is a complete façade of what the actual place look like and offer.
The location is great with ABC downstairs .BUT I wish they would give up and sell the place to someone who cares for the staff and customers!
What a waste!
Dont waste your time and money here. Absolutely disgusting!

I’m not sure why this hotel has only 2.5 stars because we loved our stay. We stayed for 8 nights in May. The décor of the hotel is beautiful and very clean looking. There’s an ABC store right out front which came in handy for late night snack and morning souvenir runs. It is located right on the Waikiki strip across the street from the beach and maybe a 5 minute walk from the main shops. For the price, this is definitely a plus and I didn’t expect it to be this close.
We had 2 double beds and I do wish we would have upgraded to a queen bed room, but when it came down to it, it was fine. The pillows are very thin and they give you 3 per bed, but if you ask for more then your sleep will be fine. The bathroom was always clean and having the mini kitchen was awesome because we saved money on eating out all the time. The staff was friendly and having valet parking was convenient and came in handy. It was kind of expensive at $ 25 per day, but this was a deal compared with the other parking lots in the area that were much more expensive.
All in all: The service was awesome, the rooms were clean and comfortable, and the hotel is within walking distance to popular Waikiki spots. Would definitely recommend!

I would not stay here again.
Our first room had lots of bugs. Not bed bugs, but like these cocroach beetle things. I have stayed in Hawaii many times and have never had problems with this before. After complaining several times (when we were told that this is a tropical climate so we should be understanding) they finally switched our room, and in our current room I haven’t seen any bugs so there was something wrong with that room.
The beds are quite uncomfortable. I do not have back issues, but I wake up with a sore back every morning. If you do have back problems, you will be miserable.
The tub in our first room did not drain well. The toilet in our second room runs and you have to jiggle the handle every time you use it in order to make it stop (it is loud).
The 1 thing I really did like about this hotel were the valet guys. They are super friendly and really nice. I know they are working for tips so that should be obvious but I still had a lot of fun with them.

Front desk nice, elevator nice, then the doors open… Severely dated hallway, Everything has paint peeling, and I’m not sure how to describe the smell… Then I walk into the room. I’m not sure what to talk
About first… the fact that the drapes had holes, tub was stained, paint was peeling in bathroom, or the fact there was no shower curtain! Seriously??? Avoid this place ! Gross! When I complained no one cared. Took over an hour to get a shower curtain! Service is bad!!! I complained the next day to «Ulu» front desk supervisor, not sure why she is a supervisor, she just kept saying hotel policy is no refunds. Wow! Good thing I used my credit card! I’ll call them and let them fight it out!

I’ve stayed here over 8 times in the past year and I’ve never had issues with the rooms or the service. Great views of downtown Waikiki and wonderful services from the front desk every time — helpful and quick (which I thoroughly enjoy). Valet was nice and the price of the rooms are affordable. Walking distance to the shops and restaurants in Kalakaua and Kuhio. Definite recommend and there’s also an ABC Store within the hotel which is very convenient as well as an ATM.

We stayed at the Waikiki gateway hotel a few days and our stay was ok. The hotel is located near all the popular shops and the beach, in other words the tourist part. First off service was great, all of the staff was very helpful and friendly. The room we stayed in was ok. Beds looked clean but the shower wasn’t very clean such as the tub has like yellow stains and parts that’s needed to be scrubbed. We really liked the fact that the room had a refrigerator! One afternoon we stopped by a local farmers market and stocked up on fresh fruit and bread to eat as a snack or breakfast. We also loved the fact that there was a laundromat on the 4^th fl of the hotel! There is also a ABC store connected to the hotel which we also used very frequently. We also liked the view we had and all rooms have a balcony. This hotel for our family wasnt the best we have stayed at or the worst. We just wanted something cheap. which this hotel isn’t very cheap but in Hawaii everything is crazy expensive. When we planned our trip we just needed a place to shower and sleep. We were out experiencing the city from 7am-​11pm so we were hardly ever in our room. In conclusion, hotel is ok for it’s location, appearence and staff. but hallways in the hotel are gross (forgot to mention), but lobby is very nice and modern. would I stay here again? I would look at my other options first…
***something else to consider! When we booked our flight & hotel together we didn’t realize or see anything about a hidden fee! The fee is free wifi, pool access (which is really small & freezing) and a few other things. The fee is $ 10 a day and is separate from your hotel stay bill if that makes sense.

We stayed on the penthouse floor and couldn’t be happier with our particular experience. From check in to check out and everything in between our stay was memorable and we will be back. Our room had a wall of windows overlooking the skyline of waikiki on one side and Waikiki beach on the other. Our room was cleaned everyday and the turn down service was always nice to return to after long lazy days at the beach. The breakfast every morning was nothing fancy but the staff was super friendly. Grace, Carol, Jen and June were some of the morning crew that took very good care of us. I did have some concerns during my stay but «kai» was very helpful in addressing my concerns and needs. We will be back

I actually really liked this hotel. It’s in the heart of downtown and within walking distance of many of the shops and restaurants. You almost don’t need a car if you’re just trying to stay in the downtown area.
One thing I noticed is that they welcome you into the modern looking lobby with the sophisticated entrance and lighting but the rooms & rest of hotel are kind of not as sophisticated.
After having to bum-​rush the elevator as several people are normally waiting for the elevator and I don’t think some people understand that the elevator is at it’s capacity as we all suck in our guts and tighten our girdles to make room for one more. We got to the room on the 8^th floor and my sister is a cleanliness Nazi so she got to wiping things down and checking for bedbugs. She used only two antibacterial wipes and said, «Wow, there really isn’t much to clean. It’s so clean in here».
The beds were soft and the pillows were so good. Just melted into the bed which I really needed and her moreso than me as she just flown from the east coast back through all the time zones.
We turned off the A/​C and opened the two balcony doors on both sides of the room and the air gushed through the room. We didn’t even have to use the A/​C. I loved that there were two balconies with two different views, one being the beach. :) One thing I’ll say is the birds try to come in your room from the balcony though, so watch out! We just threw them some sushi, which they gobbled up.
There were the usual refrigerator, microwave, dresser, hangers, big screen TV of course. One thing that was kind of sucky is that the water in the shower is very slow draining so we did have a little bit of a wading experience in the shower. Again, it didn’t bother me because we were on vacation and it wasn’t enough to ruin anything and sometimes life hands you lemons.
The breakfast was free with stay and very good and flavorful. They even made special rice for us as the rice had either SPAM or pork in it and we (being vegetarians) just wanted fried rice. Fried rice for breakfast you say? It’s Hawaii, ok. And oh my gosh the coffee… YUSSSSSSSSSSSS! The coffee was locally made and strong. I think it was the Kona coffee. It had us «going» so to speak so it was good to have that cleanse before heading out to greet the day. There is a different breakfast everyday which I wasn’t expecting.
As with most places downtown you have to pay the valet $ 24.99/day for parking + tip. I really don’t know where else to park, but I’m sure there are several other places that have cheaper parking. They did give us free water bottles everyday so I guess they care. There is a lounge/​restaurant on the main floor too just in case you want to party a little before heading upstairs. I also didn’t like the wifi as it was not very consistant.
There is a pool and laundry and massage on 4^th floor & a little convenience store on site (ABC Store) which is practically on every corner and every hotel in downtown or maybe even Oahu.
I loved my stay here and eventhough I had a Groupon, I would stay here again. It has the simplicity that I’m looking for and I was able to relax on my vacation outside and inside the hotel.

Run.Period.
Stay FAR, far away from this hell hole.
If I could rate a ⁰⁄₅ I would. Seriously, sleep in your car if you have no other choice.
Blood on the molded 40s carpet, hair still in the bathroom tub, piss stank radiating from the bed sheets covers and to top off this master piece one of the pipes was broken and wouldn’t stop making a horrid screeching noise. We asked the front desk over the phone for some help to silence the shrieking pipes and was rudely ignored then bitched at for complaining.
A couple hours later someone came up checked on the issue but said it was a problem occurring on the 16^th floor… I was on the 8^th… Are you kidding? They did nothing but leave that as their answer and left.
Also, get this, we asked for a room for a couple. We get two separate beds… It’s not the 1900s. Being as we had one day left in the islands, my boyfriend and I stayed. At 11am on the dot we were rushed out for checkout, an hour before all other hotels require checkout.
If you take anything away from this I hope it is the fact that this place is perfect for a roach. Nothing more.

Customer service was excellent. Thanks for the great hospitality! Room was clean the penthouse view was amazing. Neat ac unit. And cool lowering shaded bathroom curtain. Kind of reminded me of a slight touch of European touch. Great location near shops and food. Close to ala moana shopping center too!

Stayed here a few nights and it was aiight. Neither expensive nor cheap, but it’s located in the heart of Waikiki, what do you expect? It was a hundred something per night for the room and an extra $ 40 for parking per day.
The elevators are old and don’t make a sound when the doors open so if you’re waiting for one, just pay attention, or you’ll miss it.
My room had two balconies which were great for taking pictures of the cityscape.
The A/​C was cold but really loud and it left the main balcony covered in a ½ in. pool of water.
The people at the front desk were very nice, it’s located a few blocks from a bunch of restaurants, shops, there’s a convenient store just outside the front doors, plus a sports bar connected with great drink specials daily/​nightly.
Would I stay here again? Hmmm. That’s like asking me would you pay $ 25 for an In N Out burger when you know it’s only worth like $ 3?
This hotel is fine, nothing fancy, not too ghetto, but the price is a bit too outrageous for me.
My advice, just stay out of Waikiki altogether, yes there are lots of shops and restaurants but the prices in Waikiki are just ridiculous, you’ll pay about double for just about everything, even bottled water. It’s your vacation though, so it’s up to you!