Zumiez

Sooooo today… I went to go get my watch adjusted that I bought a long time ago. When I bought it the sales associate told me I could just come in whenever and get it adjusted, but no one told me that I needed proof that I bought it from this exact location. HOWEVER, their store manager, Nick, was kind enough to adjust my watch even though I didn’t have anything. Trust, my friends, chivalry is not dead! Super cool dude. Thanks a lot nick!

Darcie was such a big help with my shoes but then when we asked her for some suggestions on what to do on the island of Oahu she took the time to make us a list of places to go to and eat. Sooooo above and beyond impressed with her customer service and the time she took to make sure we had a great trip. I’m sad I have to leave on Tuesday now because I wanna be her friend! The store was also very clean and upkept, and every customer that walked in was greeted. #impressed

Brah. 0 stars for this place only because of one employee.
ive been to this location numerous times on shopping adventures and have never felt so unwelcome. Also havent ever felt so belittled in a store.
The Dude was super incredibley rude to me over an exchange, and even after giving me ridiculous detail as to why the exchange couldnt be made writes on the item case in sharpie, cause for some reason writing in big letter «unxchangable» was totally necessary.
I didnt get the dudes name but hes tallish, look like hes got a fat-​skinny kid type of build, red beard, tattoos, a nose piercing and thats about all i can remember.
All in all, dudes a diq. And nobody really needs to deal with that.

I’m having mixed feelings about this place. I had gone into this store to look for a xmas gift for our nephew. The staff were very friendly! They greeted us as we walked into the store and informed us of any specials they were running and let us know that they’re there to help us if needed.
I was so excited that we had found something for our nephew because he’s going to be in high school next year and is going through this fashionista moment where he needs to look «cool» and «all that», which can be difficult to shop for!
Long story short, we ended having to return the item we bought because he growing so fast and wouldn’t be able to fit it. We went back and ended buying something else because they didn’t have what we wanted in a bigger size. We get to the cashier and she asked «So you’re going to return this item (pointing to the NEW item we wanted) and exchanging for this one (pointing to the OLD item we wanted to return)?» I said «no we want to do the opposite which is get the NEW item and exchange it for the OLD one.» After replying «ok», I figure we were on the same page.
But NOOOOOOO! When all the transaction was done, she first, forgot to give me the items I had newly purchased. I had asked her «umm I didn’t get my bag.» She apologized and handed me the bag. I went home happy because we had finally found something that we think he’d really like because he’s such a hard person to shop for.
A couple days later, I decided to go into the zumiez bag so I could wrap my nephews gift. I was so disappointed because I had pulled out what was supposed to be the returned in the first place! So we weren’t on the same page! She had handed me my original item that I thought was exchanged for! Second of all, now I have to go back to the store and have to deal with explaining myself about what had happened! (Not to mention explaining this concept to workers who are in their late teens and early 20’s!)
And third, now they don’t even have the items that I wanted because they only order a limited amount of sizes and styles!
I can say that this was a learning experience for myself. I think it goes both ways, the cashier was wrong because she didn’t check the bag before handing it to me. I am wrong because I should of known better, she looked like she just graduated from high school! Not to self: when dealing with younger generations always double check, even triple check!

Im not too big of a shopper at zumiez but theres this one sales associate named Ty whos probably the reason why id go back to shop with my bf. He sets the vibe in that store and is definitely one of the friendliest sales associates there. He goes out of his way to help you out and makes you feel like you are at home. Go visit and see him! he’ll be sure to help you out with anything that involves your specific style.

I really liked this Zumiez. Good selection. Finally a Zumiez where I’m not cramped into a tiny little space with everyone bothering me.

At first I was excited about having a Zumiez in Ala Moana.
I walked in and I saw the Diamond Supply table. Awesome display and a good selection. But then, I was disappointed on the size of the store. Pearlridge and Waikele locations are much larger. It felt a little cramped, not much room, clothing racks really tight together and lots of people probably because it is July 4^th and everyone is at the mall for fireworks but still. Kind of stuffy.
I was not greeted at first when walking in even though there were 2 employees in the front. I walked in probably about ¾ in to the store past the register area and then someone said hi.
I usually browse at the skateboard selection just to see what they have in stock just in case a professional skateboarder comes down for a signing but today I was unable to see their selection. Their board specialist was building a board and all his tools were spread out on the counter and blocking the board rack. I guess I’ll look later??? Idk.
I lastly checked out their register area. Sometimes there is cool stickers or wallets or little gadgets. Not too much selection. I guess they are still putting things out or waiting for inventory to come in.
I’ll visit this store a little later to see if at my next visit things are different and more enjoyable.