Field & Stream

I have bought 3 guns from these guys in the last 3 months, one of them being my sons first gun. Needless to say the guys at the gun counter have been awesome. Every time I have been in with a lower price they have matched it with no questions. The store is about 50 miles from my house. I don’t mind making the trip to deal with employees that remember you and helpful. I can’t speak for rest of the store only firearm department.

So, I don’t have a WEALTH of experience with a hunting/​fishing type store like this, but this one seems to be great. My son is very interested in fishing, so he loves the place. Their fishing equipment seems to b every reasonably priced, though I am not familiar enough with the sport to know if their brands are high, medium or low quality. The staff in the fishing section was quick to OFFER personal help, but weren’t actually very helpful. The checkout process was quick and easy, and the customer service personnel were friendly. The store has always been very clean and tidy. The pricing on clothing seems a bit steep, but, again, I have little to compare it to.

Nice big store. Lots of room in the aisles. Went on this day for some fishing supplies and ended up in the gun section. Just so much to look at. No employees to be found in fishing but found 7 in the gun section. It would appear 3 worked in that section and 4 were hanging out. The store had everything we needed and way way more. Found out that F&S is a «sister» store to Dick’s Sporting Goods. So you can use your reward card at both. For hunting, fishing, camping I haven’t found a better store in Hoover.

The update… they never emailed back when I filed a complaint. I guess they really don’t care about customer service. There is to many options in Birmingham for a store to treat customers this way.
Rude!!!
I was excited to have a Field and Stream close to the house. They have a great selection of equipment for such a small store.
Now for the 1 star part.
I went there on Black Friday for a half off camo sale excluding Sitka and clearance. I rack up on what I needed on UA gear and get up to the register. Excited that I am getting 350 dollars worth of hi quality camo for only $ 175 made my black friday worth it. As the kid is ringing me up I notice my discounts are registering. I ask him what is the deal and show him the ad. He says looks right to me, let me call a Manager on Duty. After about 10 minutes (it is black friday and hectic) the manager finally comes to the register. Out of breath and frustrated she asked me, «what do you need.» I showed her the ad, and she called another manager on her radio and asked. Then coming back in a rude, short, and flat out discustting tone, «UA camo is not considered insulated so you don’t get 50% off. The camo is fleece lined meaning:
Google Definition:
Polar fleece is a soft napped insulating fabric made from a type of polyester called polyethylene terephthalate (PET) or other synthetic fibers. Other names for this fabric are «Polar Wool,» «Vega Wool,» or «Velo Wools.»
She then gave me a GFY look and stood there. I calmly said well I guess we aren’t doing business. Until Field and Stream fixes this, I will not be shopping there and will be informing all friends, family, and strangers to steer clear of a false advertising manipulative store.
Oh yeah and did I mention the Manager was super rude!!!

Great to have a «mini Bass Pro» on the Hoover side of town. This store is impressive on the inside and obviously on the outside. Massive fireplace and cool taxidermy display inside. Store is thoughtfully laid out and the checkout lines flow well.

A really nice store filled with lots of merchandise gets it two stars.
Good luck trying to buy something though. There is NO service. I tried two separate trips to buy a youth rifle with no help. The two guys at gun counter can only handle one customer at a time.
There is no one to help with the ammo. I wanted to buy the ammo from their email ad to go shooting and could not find it anywhere.
I guess Simmons and Marks Outdoors have spoiled me because this store has NO service. I won’t waste my time shopping here again unless they have bulk .22 CCI Mini-​Mag again.
Updated
I went back into the store and the service has improved tremendously. I actually had people ask if they could help and they did so I bought some things and am bumping up to four stars.