A Frequency Car Audio

Overcharged me for a kenwood radio and didn’t even install the piece of equipment that let’s you use gps and Pandora. Went back and they said I have to pay even more for it. Don’t go here.

Prices may be good but they tell everyone 45 minutes for an installation. We have been here over 4 hours.

DO NOT USE THIS COMPANY! Paid $ 600 for dual Audiovox DVD monitors. Installation took the entire day and still wasn’t done right. Headrests were so wobbly, they tipped over if you looked at them. Wiring wasn’t ran correctly and ran outside the metal in my back seats. Back plastic seat covers were not put back on correctly and they had no idea how to put them back on. They did such an unprofessional job, I’m not sure how they are still in business. Way overpriced, inexperienced installers, crappy customer service, want $$ to replace warrantied items. THey are a rip off. Please go somewhere else or YOU WILL BE SORRY! They do not care at all!

They just care about making the sale. After you pay them, (which is always before the work is done) they completely ignore any questions or concerns you might have. Won’t honor any warranty. Not knowledgeable in correct audio installation. If you do take something back to fix they’ll want more money to fix what they ruined. Went in and all I saw was upset costumers in and out of the store and on the phone with them.

Pros: gives cheaper prices than neighboring businesses. Most of the staff is very personable
Cons: more concerned about making deal. Low audio IQ and professionalism. No set prices listed
If you want your system done correctly, pay the extra money to have people who know what they’re doing put it together. Otherwise you’re paying for 3 years of a pain in your butt.

I should have know When I stopped by to make an appointment to come back later. There was irate customer causing a commotion within the business, but I still made an appointment because in the past the business had done a great job. I came back later for my appointment and was greeted by a rude and unhelpful manager. The manager continued to ignore my request to not keep my car on while tinting my windows. I told him my concerns regarding my battery dying. He nonchalantly said «we’ll just jump it.» I told him, «I don’t understand why the car needs to stay on and can’t be intermediately turned on as needed.» The tech continue to do what she wanted to and at one point she actually has to car on. I asked the manager why my car was on and he said,“it’s not on.” I said «it is on.» After a few more rounds of nonsense I told the manager, «he could bring me my car if he could not do what I wanted.» The nonsense didn’t stop and I asked for my keys. If you want to be annoyed by rude people with no regard for their customers, then go to this place… Other wise StAY AWAY!!! if I could give no stars I would.

Bad news guys. I contacted your authorized dealers, and told them how you all were destroying their brands. I filed a small claims petition, too. This place says one hour… really means 3. They use crap hardware so your sound is garbage, with engine noise. They bump the price half way through installation. They don’t do the work they agreed to do at the beginning. They won’t take back merchandise they put in, even if does not live up to expectations. They screwed up other work that already had been done. Car Toys fix it all, at my expense… save your time, money, and trouble… get it done right the first time at Car Toys. See ya in court!

We got there for an estimate on window tinting the price was reasonable and when we asked to set up an appointment the guy told us he could do it now. So he took the car in back and we waited, after an hour I asked if it was done they said that it was in line and would be next. Forty minutes later they’re finally working on it but that takes like an hour and a half when he told me no more than an hour. We spent over three hours just waiting becAuse they kept giving the rub around on time. I didn’t appreciate that I would much rather preferred coming back when they weren’t backed up.

They’ve tinted my last 3 cars and have done an excellent job every time. Ask for AJ at this location or Ray at the other. They are all very personable, customer service oriented and have fair prices. While sitting in the lobby, repeat customers come in droves… I guess for the same reasons I do! They’ve built trust.