Advantage Rent-A Car

Don’t rent from them! I rented a car and drove 20 miles before the service light went on and and the tire pressure warning light came on. Their road side assistance told me to bring the car back. It was only a 2 day rental. I began my journey again after a 4 hour delay. When I returned the new car only an hour late they insisted on charging my credit card an additional $ 20.81. $ 20.81 for just 1 hour. And this is after having to go through re renting a new car because of their crappy car. When I called customer service to explain they were rude and then offered a %20 discount on my next rental. No Thank you!

I reserved the car on Expedia for 219.00 for five days. Got to the Houston airport and had to ask where to get the shuttle to car rentals and was directed by airport employee once there the shuttle was there and I ran to it but it left but the next one was there already the guy helped out our luggage in. Also make note the shuttle does not call it ez rent a car but advantage. Once there there was no line and I was offered fuel option so it’s full when you get it and you can return it however. I declined their insurance. They offer you a toll pass but I didn’t pass any tolls. So total was 247 plus a 200 deposit I had the vehicle which was a Jetta for five days. They give you the keys you go to a structure find your space number and drive off with the vehicle. I returned it when it was closed so you just park it and they off a drop box and the very next day I received the receipt I had a question about the deposit I called and they were very friendly. I had a great experience. My only complaint was the windshield wipers needed to be replaced.
I would recommend them. I got special on Expedia which means they can pick a compact car or bigger.

Reserved a full size car before arrival but when I got to advantage I had to wait in line for over an hour. Once I was finally helped they tried to up sell me to an SUV and when I didn’t want that they stuck me in a compact car and still charged me for a full size. This is the last time I rent here.

Worst rental place EVER. Do NOT RENT HERE! They do not inform you that you need paper proof of liability insurance if you’re a local renter or they will not rent to you. Would not accept digital proof. Refused to refund my money because car was purchased through a 3^rd party. BEWARE Someone vomited in car and they tried to give us that rental, the smell was awful. The entire staff was rude, unconcerned, and very condescending. When you call the corporate number, you can only leave a voicemail, rather than filing a complaint with a real person. If I could give 0 stars, I would. Please… DEAR GOD, shut this place down!

Caution. They will charge you for liability insurance even if you have declined.
They charged me a daily fee even though I always decline.
Read your paper work and receipt carefully.
They bury the charges in a lot of other verbiage.
I will bring this up with their corporate office to identify if this is a systemic problem on their local level.
The minivan I rented was also in pretty bad shape with dents.

Car wasn’t washed well so it was a little more difficult to do the initial inspection. Maintenance light was on. Car wasn’t 100% full of gas, maybe 4/​5ths.
Line took 15 minutes for 5 or 6 sets of customers.
Easy to find the cars, only a 30 second walk.

This rental was booked by travel agent based on price. I use a rental on average twice a month I usually rent with Enterprise. I arrived around 10pm their were two ladies working when I arrived one had to clock out after she finished with the customer she was with. That left one person to wait on 3 people. She was pleasant and attentive. She asked me if I wanted the additional insurance my answer as always «no» do you want the toll pass? She explained that their are numerous tolls around the area and you must have exact change, the toll and fines could be $ 50, so I said for $ 6.95 I’ll take it. She asked me to initial in the box on the small screen, which was almost unreadable I did, went to my car which was nice brand new, Toyota Corolla. My rental was two days I drove the car a total of 45 miles, I returned the car at 6am their wasn’t anyone to check in with. I left the key in the box at the counter. Later that day I received an email from Advantage, I didn’t read it until I returned home. I almost fell out of my chair the total was $ 243! I called the number on the agreement and explained my concerns, the representative said he opened a complaint I should hear from the corporate office within a day. I contacted my travel agent who call the location directly she was told that they had a signed document that I accepted the additional insurance! I emailed my entire experience to the manager and corporate office they made no attempt to adjust the outrageous amount. My average rental is $ 75 so much for saving money! I will never use this company again and I will make sure to tell my story to anyone who will listen. With so many choices you would think customer service would be a high priority.
My advise use Enterprise or Hertz

Second visit in the that two months. Great check in was friendly and fast and return was seamless and quick. Highly recommended.

I won’t go into a long story about the problem I had, because I believe the solution is the main thing. When I checked into advantage only because the Thrifty line was a mile long, the representative Connie was the sweetest most hospitable person. She found me a nice vehicle at the last minute and was able to go lower on the already low price Thrifty had given me… way lower.
Upon returning the car… at 3am mind you, my 10 year old daughter and I had to drive an hour from where we were to Intercontinental. I filled up before I left, because I didn’t want to have to stop in an unfamiliar city that time of morning, anyway I used maybe 4 gallons of gas. To make a long story short I got an email receipt charging me 205 bucks for gas. I called and let them know it was unacceptable even at 8.99 a gallon that wouldn’t be 50 dollars. It’s usury. Well Frank made everything right, he was kind and patient, he sent me a receipt for the corrected charge and my daughter and I touched down in California with one less thing to worry about. So yeah, bad things happen in business but good people make a difference. Thank you Connie and Frank for turning a bad experience into a good one.

My 2 day stint in Houston, Texas started by arriving at George bush intercontinental airport (IAH) on Monday, ⁹⁄₁₄ and picked up my rental car with Advantage rental car.
It was a last minute decision to grab a rental car from here, versus borrowing a friend of mine’s car and driving it around. Advantage rental car was generally one of the cheapest rental agencies for my time of rental — at $ 24/​day, so I booked that one. Upon arrival at terminal A at IAH, I proceeded to board the combined companies rental shuttle outside the terminal, where we were whisked away to the large rental car combine, where all of the rental car companies were there to service their customers and it’s also where the fleets of rental cars were kept. There were plenty of negative reviews here on Unilocal,but I knew I was getting a good service here with Advantage rental car, each time I use them — regardless of the location.
The overall experience was decently good, positive, and the drives were smooth. Nothing to complain about though. The service here was nice, yet average and expected. The agent helping me was courteous, helpful, and did a good job. My reservation was taken from
, so the process was seamless. They ask for your driver’s license and your credit card, and you’re basically good to go. I opted to get LDW car insurance for the rental car and filled up before dropping off the rental car. The car itself drove great. Nothing wrong with the car and it drove smooth. It was nice to be driving around Houston and be comfortable with not having to pay tolls. I get that Advantage rental car can get a bad rap, but my experience was good, yet average at the same time.
The check in process was okay. I pulled into the rental car parking garage and nobody was there to greet me. So, I got my luggage and brought the car keys to the counter in the car rental center. Nobody was there and I just dropped it in the night drop box and headed to the terminal to check in for my flight. The price for gasoline was pretty tight, at about $ 2.49 for unleaded. I’m glad that I have rented from Advantage rental car here in Houston-​Bush intercontinental airport, but will need to price compare for the best rate before renting from Advantage rental car again.
Drive safe and enjoy the journey!
Support local!
B+

This is the first time I’ve rented from this company and like the saying goes, «First Impression, Last Impression.» After waiting a good deal of time to reach the counter clerk, I was surprised I was given the key to a car instead of choices. The car had obvious damages that suggests the car was side-​swiped. Do these people ever inspect these cars when they are turned back in or what? I was given the key to a second car which did not meet my needs; this car also had damages and was way to big for my out of state road trip. After haggling with the employee, I was finally given a more decent car. I got the whole feel that everything ran by this company particularly this location is slip-​shot, shoddy, and unprofessional. After I return their car back to them, I will never again look up rentals from this company.

A company in the backwoods of Pakistan is better than this podunck company. Reservations made, confirmed and even reconfirmed and yet this FAKE rental car company is in business! If you ever come through Houston’s George Bush Airport, NEVER, I SAY NEVER use this company for your needs! If there was ever a negative star to give I would give — 10!

2 idiotic service agents that took over 45 minutes to help out 4 customers… I was the freaking third one in line and im watching both agents help out the 4^th customer… If i could give u guys negative stars i would! Ive never been so unhappy about the service that im typing this review while waiting… Ill pay the extra money for some real service. A bunch of jokes…

Not just BAD… dishonest. It isn’t «in terminal» as the Expedia description claims. Also… with all the taxes and fees my quote for $ 250 rental was over $ 500. The car seats were stained and it was a rough car. Overall… a seriously bad experience.

Boooooo booooo this place sucks! No up to date systems and the counter people are always SO slow. Last time I came I was so sick of waiting that I left the reservation and went to Alamo. Slow slow slow!!! So frustrating 30 mins now and counting
45…

With all these negative reviews… I was really nervous. My hubby and I got there around 1pm on Friday. We were the second one in line and only took about 15 mins to get our car! Their price was the cheapest I could find online, especially with the free upgrade. Make sure you directly make a reservation on their website for even better deals!
Always use your own insurance. Make sure you return the car with a full tank. It’s nine bucks per gallon if you don’t… Everyone we encountered was really nice, which is a big plus!

Slow as molasses!
Had to wait over an hour to get our car (even though we were first in line.)
The employees showed no concern or urgency to get customers on their way.
Avoid this company at all costs!

Unbelievably poor. I haven’t even gotten to the car yet. Been in line for 40 minutes with still more than half of the line in front of me. (About 10 rentals when I got here). People at the desks keep switching computers and/​or going into the back.
No one knows what they are doing.
AVOID AT ALL COSTS.
Edit: They gave out a gps to one of their customers that does not work, which he is now returning.

If there is an option to take away the stars I would do that for this Car Company
I pre-​booked the car online which was showing 61 $ for 3 days.
When i went there the agent told me there is no compact car available and she is giving me free upgrade
Then they charged me 45 $ for up gradation fee and when i talked to manager he said he can not do anything for this.
Worst customer service she kept me waiting for 45 mints and at the end of the day they gave me bill of 400 $ saying 203 is charge and 200 will be refunded, which is not back to my card till date.
I am calling them but they do not pick up the phone.
This is worst car rental company i even had a business with.
I do not commend any one to avail this.

Extremely limited car selection. They charge $ 10/​day for a second driver, even if the second driver is your SPOUSE. I’ve never had to pay extra for my spouse as a 2^nd driver. That normally automatically included — FREE! We didn’t pay $ 10 a day for the online reservation! SMH!