Al’s Dry Cleaners and Washateria

My FIRST BAD REVIEW– SIGH
Just moved to the Montrose area and took my $ 200 Antrhopologie Duvet along with my partners shirts to Al’s Dry Cleaners (701 W. Alabama St, Houston, Texas 77 006), which is a part of Afton Oaks Fine Cleaners @4701 Richmond Ave. (good luck finding this out because it’s a BIG SECRET in there company).
The «Owner» (really wasn’t) assured me that for $ 30 they would carefully take care of my duvet. There were 3 different color sections in the duvet and she said they would need to clean each section separately which was not a big deal but would cost more. I went to pick it up last Monday and all the colors bled together and my boyfriend’s favorite shirt had a NEW huge yellow stain on it.
After a long 5 day battle, I was finally told where my clothing was taken to and got my money back for the dry cleaning service. It turns out the lady who pretended to be the owner, was not the owner. When I went to pick up my things, the Sales Associate the day I picked up my duvet laughed on the phone w/​the Manager of Afton Oaks, when she told them that them the assurance the «owner» gave me about how they were going to take care of my duvet. She said they would NEVER take that kind of time on a product and she doesn’t know why they «owner» (other sales lady) would tell me that.
They never apologized and said it wasn’t their fault. I am MINUS $ 200 for my duvet and MINUS $ 80 for my partner’s shirt. The manager of Afton Oaks gave me my $ 30 back for the service on the Duvet because he said I was nice to him. He said if I wasn’t nice, he would not have given me anything and he does that all of the time to customers that are not polite to him. I felt so uncomfortable when he told me that.
I am so disappointed in the quality of service I received and the battle I had to go through.
NEVER TAKE YOUR THINGS HERE UNLESS YOU WANT TO DAMAGE THEM.