America’s Best Contacts & Eyeglasses

My initial visit to this location was great, friendly staff. After giving me my eye examination, the eye doctor gave me my prescription for contacts and eyeglasses and told me to come in for a follow up the following week.
Fast forward a week later, I walk in and was greeted with a «Hey sweetie» by the front desk receptionist, Jerell. I had forgotten my contact lenses but still wanted to stop by and order the contacts the doctor prescribed to me, as I had no problems with them and they were extremely breathable. I also wanted to get a written prescription for eyeglasses. Upon telling Jerell I was here for a follow up, he says «How you gon come to a contact lens follow up with no contacts?» He had a point, but the comment was very rude. Yes, I probably should’ve worn my contacts for the visit (my mistake) but him making the snark remark was not helping the matter nor was it professional. I was told a «follow up» would be 15 minutes… It took about 20 minutes for Jerell to simply be able to read my contact lens prescription and input it into their system. Literally. During this time, the phone would ring and he would huff and puff, get irritated, suck his teeth and answer the phone. When I asked what was taking so long, Jerell said «Well if you had’ve worn your contacts like you were supposed to…» WOW. So I get the prescription in, FINALLY. Then it takes another 10 minutes to spell out to him my address. Another 10 minutes to get my order ready and payment processed. All while he is making smart remarks under his breath about «these people» (I don’t know whether this was directed towards me, the people calling, his coworkers, or all three) and acting as if he did not want to be there. So I finally get the payment processed and everything is done right? WRONG.
I ask one of the other employees, «Sandy» to assist me and write my eyeglass and contact prescription out for me. She was extremely kind and professional when I walked in, and I wished she had helped me from the beginning. I asked her to do this for a specific reason, I needed to verify the information that was entered into the computer because I felt like something was off. «Jerell» had no clue what he was doing, and certainly did not seem to care to figure it out. She looks it over… and there you have it. Jerell did not take note of the fact that the doctor prescribed me TWO different prescriptions for each eye. (Aren’t I glad that I double checked!) I would have been wearing the wrong contact lenses for months all because of Jerell’s dismissiveness and failure to read the information correctly. I ask to verify the address that the first prescription was sent to and surprise surprise… Jerell messed that up too! Even after 10 minutes of spelling out my address to him, he still couldn’t get it right. And of course he did not call the address back to me to verify in any way. Sandy on the other hand, double, triple checked not just my address after she changed it to the correct one, but verified all of my information on file, including my eyeglass and contact lens prescription from the doctor herself and my email address. She was extremely kind and professional. She seemed genuinely happy to be there and more than willing to assist me in fixing Jerell’s mistakes. Thank God for her!
Then, I go look at some eyeglass frames. Sandy goes over to Jerell to tell him about his mistake, and he begins by saying «Well she didn’t even have her contacts in.» Like that had anything to due with him getting my information wrong. He then began to talk about me and make several rude comments… all of which I could hear from where I was standing. I work in customer service, so I know the standard. If you cannot deal with customers politely and professionally, this is not the job for you. I felt extremely insulted but maintained my composure because he is a child but overall, I am VERY disappointed in my service at America’s Best that I received today. «Jerell» should not be working there because he does not know how to talk to people or do his job correctly.
Anyway, long story short… don’t be fooled by the price. I’d rather go to a regular eye doctor and be treated with respect by people who are professional than have to deal with ratchets. Its not worth the $$$.

I had a similar negative experience in this particular store on Kirby drive near Reliant Stadium last week Thursday after work. I took my elderly mother in to look around. Long story short, we were ignored until we walked towards the door. We were the ONLY customers in the office! One staff member was even on the computer in the showroom ordering PIZZA!
UPDATE: I gave them a second chance today and everyone was really nice and helpful. The only thing was that the prices were too high. I would have been out of 313.00 for a mixed price pair or 279.00 for the advertised two for 69.95 deal. I expected the price to rise with my need for thin lenses and the upgrades like anti reflective coating, but wow. Still too expensive with not enough selection. I wound up paying 45 dollars for the exam. Online is still my best deal. I never pay over 60.00 for my glasses with all of the extras, including shipping. Zenni Optical is my friend.

I just left the store. I was fitted and both glasses were adjusted to my liking. Rayquan was very helpful and polite. True pro, kudos for him. He even gave me 2 hard cases for my glasses. Hire more people like him.
Still only 1 star. I should not have had to return to get good service and fitting. Should have happened from the start.
Work on it. You may have me come back next year for my new script.
I will for sure ask for Rayquan.

Ok… it’s been 3 weeks and I’m still waiting on a pair of spectacles which they said would be ready a few days ago. Out of the two pair I initially ordered and paid $ 147.88 for (2 for $ 69 — rightttt!) I have received 1 pair and quite frankly. I will never ever buy from them again. This is the classic bait and switch. EVERYTHING is an add on. I should have seen through this but I just had to see for myself. Save your money and your time and keep driving. It’s not worth it!

Opthalmologist was nice but my goodness the staff and service are bad!
Staff rude to the point I wondered if they even worked there. Seriously everything was a bother for them and it was basically «sigh, what do you want … Sigh sign here» and made me feel like I was taking up their time!
And to top it off their offer is a scam and sux … Basically two sets of glasses WITHOUT Lenses is $ 69 (with lenses is min of another $ 70 on top of offer price). Who wants glasses without lenses?!
Then they told me the lenses for -.50 vision would be too big for the frames.(?!) and I would be better going with the $ 120 lense option «if I didn’t want the lenses to stick out approx 2 mm over the frame edge» I was surprised (again the staff couldn’t care and weren’t interested in any questions (or bothered to any answers about that — asked for example and got «sigh, don’t have example») … Have Standard lenses really GROWN in recent years?! … I doubt it.
Anyway I was suckered into going for the upgrade, signed the bill (the $ 69 offer turned in to $ 220!) and left. That was over 3 weeks ago and since then I’ve heard NOTHING. They said they would be ready in 5 – 10 days and they’d let me know… but so far No call … No email to let me know my glasses are ready. Not a word. I don’t even know if they processed the order. It’s all very Indicative of the staffs’ laissez faire attitude …
Do yourself a favor and go somewhere else…