Ann Taylor

I’ve bought clothes & shoes here. Their products are so good. However, the reason makes me just give them 3 stars is their staff. So impolite & not friendly enough.

Sign up for their coupons, and sales, and although still not cheap, you can save some cash.
Ann is my go to for most of my work clothes and suits. #1, I can get away with a smaller size, which is a total ego boost, although me and the skirt both know I’m not really that size. (shhh) The clothes don’t need much tailoring, at least for my body. They also last, and the material is quality. I did wear a bunch of NY and CO, but every single girl in my entire building wears NY and Company, therefore we were all wearing the same clothes. Super embarrassing. Recently stopped in for some additions to my fall wardrobe and snagged 4 tops for 40% off. Also got a gorgeous cream lace top to wear either under a suit or with jeans for $ 40 normally $ 89. I also like their jewelry for work, its usually trendy, but not over the top. Statement necklaces, and bracelets add that extra pop to a plain black suit. The people who work here are always super friendly, and helpful, and its never crazy like the mall locations.

This is the best Ann Taylor! Compared to the other locations in Houston, I get the most on hand experience here.
The manager knows me by name and always helps me; That kind of service always makes me feel special.
This is my ultimate shop to stop at when shopping for work appropriate clothes! The size of the store makes it easy to get help from the associates and the layout is very easy to shop.
I feel so blessed to have this store from walking distance of my house!- not to mention the prices, SO affordable– I like shopping here for all my basics, then shopping at anthropologie for the funky stuff to spice it up!

The new school year started and well my wardrobe needed a revamping since I am now required to wear business, more professional clothes rather than being able to go to work in jeans and tennis shoes. It was too good to last I guess. oh well it was an excuse and still is an excuse to go shopping!
I figured I would stop by Ann Taylor, since I like the clothes there. The clothes are cute and business professional and they fit. Well most of the items, the pants I usually have to get altered but that’s because I’m only 5’4″ and the petites are sometimes too short for me.
So you’re thinking if she loves the clothes and what the store offers, why the two stars… well customer service sucked! When I walk in there’s two other ladies shopping in the store and about 2 sales associates. The ladies are helping one of the customers and when I walk in (I’m in khakis and a tank top), nothing is said. There’s no «hi, welcome to Ann Taylor,» or anything like that. Another lady walks into the store and they immediately go to help her. She’s dressed like she just got off of work so a bit more professional. In my head I’m like really, I’m about to spend money here and you don’t have the decency to give me a welcome. I start looking around and still no customer service in sight. I have about 5 items in my arms and usually the stores ask you if you want to start a room, nope not here. I walk by the associates and they just look past me to the other people within the store. Just because I’m not dressed up to go shopping, does not mean I don’t have money to spend. It was very irritating. Finally I just walk to the fitting room and get myself situated and a lady walks up to me and says did you need a fitting room. Well obviously since I already got one for myself. Thanks for asking a minute too late.
I got some clothes and once again it took awhile to check out. I’m standing there and there is someone behind the counter just doing I don’t know what, but I have my clothes on the counter with wallet in hand and still nothing. Really what does it take?
I made my purchase and I’m not going back to this store. I might just buy the clothes online, check out the Galleria location, maybe they are a bit better at customer service, but the River Oaks location is a no go for me. Learn to treat your customers equally, if they go into the store more than likely they know what they need and are willing to spend the money. Don’t judge, it just loses customers.