Audi Central Houston

Very disappointed with how I was treated at this dealership. Unprofessionalism is definitely visible. I contacted about a particular used car they had posted online, received the typical automated email back and then placed a call. I spoke with the salesperson who was at first very friendly, eager to help, and quick to jump on things. As I’m not local to Houston, we had to do business through the phone and email, I sent my trade information in, discussed pricing as well as delivery options and got my buyers order with all the pricing for the vehicle, dealer fees as well as taxes for my home state. All in the same day, I arranged to have someone else come out and look over the vehicle for me which I explained would be my final deciding factor to close the deal. When they arrived, they looked over the car for me (with a different salesperson because mine was busy at the time). As the person was there looking over the vehicle, they notified me that there may be other interest in the vehicle. (Which honestly, I didn’t know if I should really focus on it or not as that’s a typical sales tactic.) The car checked out okay and I made it clear to them that I was ready to close the deal. As it was getting late, my salesperson and I agreed to work out the deal in the morning. After another scare of a possible deal on the table the next morning, I offered to put down my deposit if I had to even though I was told it wasn’t necessary if we were signing papers and we could continue on with the process. We agreed on the posted price as the parent company Sonic does «true pricing,» and I felt it was a fair price for the vehicle especially because the vehicle had just been reduced 1k. I proceed to then get told via email from another «brand specialist» that the vehicle pricing is wrong on both my paperwork and online and that I’d have to pay almost 6k more for the vehicle because of a «mistake made,» and they could not sell me the vehicle unless I wanted to pay more for it. I was of course bothered by that considering all my financing paperwork and invoice has the agreed «true price,» and also felt that it was inappropriate and unacceptable on their part. I have since tried to contact both my salesperson and also the manager of the dealership to resolve the issue but have had no luck in getting return contact. I consulted with my attorney but of course the vehicle is now «unavailable.» Can’t believe the way I have been treated, I looked to a larger dealership hoping for professionalism and Audi Central has not delivered. Poor business practice at this dealership.

Awesome buying experience with the purchase of wife’s Q5 at Christmas.
The service received by JT Taylor was incredible and made buying experience so smooth. JT listened to wife’s specs and found her SUV with all of her options including aluminum inlay interior which is hard to find. He even had the 3 different charcoal colors parked next to each other so she could tell the difference and decide on the color.
I am a loyal Audi shopper, on my 7^th Audi, and went from AudiN to AudiW because of JT, and now followed him to AudiC when he moved over… 2^nd outstanding Audi purchase in a year with JT !!
To top it off, AudiC sent Dustin Kime Social Media Director/​Senior Technologist to our house to walk thru the Q5 with my wife, introduce her to her new SUV and answer any questions she had on her new Q5… She was so happy and pleased to not only learn about her SUV but to do it at home without having to drive back to the dealer. Gate and garage openers were set on home link, optimal sound settings programmed, etc
Once Dustin was done with her Q5 he then walked over to my S3 and proceeded to give me tips and go over my settings… Which AudiW had not done when I took delivery of my S3 back on June/​2015. I learned things I had no clues about my S3 !! Folks this was done at home and late evening to accommodate our work schedules.
JT Taylor and Dustin Kime are an awesome combination AudiC offers for a wonderful shopping experience in Houston. Outstanding !!!

I was very pleased with my recent purchase from Audi Central. Maurice was very friendly and thorough from greeting to drive away. I’ve been back for service once since then. I have to say that the waiting area at the unnamed Lexus dealer down the road still holds the top spot in my book but they are a close 2^nd. I will definitely return for my next Audi.

I have nothing but great things to say.
Before I visited Audi I received the worse service from momentum BMW and Greenway Mercedes. Needless to say Audi came out winning.
My sales rep was Aris Leon and I couldn’t have been happier with her business ethic and attentiveness. She is just the sweetest person listened to all my needs in regards to my 2016 Audi A3 and continued communication weeks after to make sure I was still content with my purchase and if I needed anything else with regards to my new car. Even my finance guy Vince was great too, very nice. I couldn’t be happier with my car. If you really want someone who will treat you like a human and care to your needs you would make a mistake not to go with Aris Leon.

I have resorted to filing a complaints against this dealer to the TEXAS STATE ATTORNEY GENERAL with an online consumer complaint form. Audi Central Houston’s management, employees and overall attitude is deplorable. This company deserves NEGATIVE stars.
This was by far the most un-​professional, rude and un-​knowledgeable repair facility I have ever dealt with. I spent thousands of dollars in unnnecessary repairs at the advice of their so-​called service manager. Long story short My Audi S4 was not starting, I was advised to change multiple parts to get it running. After doing so my vehicle was still in-​operable, and the «service manager» wanted me to spend $ 2,000 for more parts with NO guarantee of success, but rather to «move in the right direction». After declining to do so, I towed my car out, took it to an independent repair facility and my problem was fixed with $ 227 of parts and 2 hours of reprogramming. And to add insult to injury NONE of the repairs which were done by Audi Central Houston were required to get my car running, FURTHERMORE the additional $ 2000 I was gonna spend would not have fixed my problem either. These people do not not know what they are doing and they are selling unnecessary repairs which are not needed. I wish I would have saved myself the sanity, money and time.

I had an excellent experience with this dealership. They respected my decisions while answering all my questions and being available to me. There was a slight issue in financing and they addressed it immediately and finished my deal. Defiantly a cut above!

Saw they were selling a pre-​owned Lexus SC 430. I emailed and made contact with D_​_​_​_​_​_​_​_​_​. Seemed like a friendly enough guy so I came in to check it out. He told me that unfortunately the car was still in the period of time when they were checking it over so I could not drive but could look at it. Fair enough. I looked it over inside and outside and noticed that all the tire pressure screws for the tires were missing. I mentioned this to D_​_​_​_​_​and he kinda smirked and said «Yeah we will take care of that.» Then I noticed the passenger side floor mat was also missing. I mentioned this to him and he waved his hand and said «We will take care of that.» LOL I thought to myself is this car even legit?
A few days later he emailed me to let me know I could come in for a test drive. It was pouring rain but I took it out anyway. Car drove ok for 20 – 30 miles an hour but I was having a gut feeling this car needed some work done on it. I told him I would think about it and get back to me. «Well, make sure you do soon» he says. «There’s a lot of interest on this car» This time it was my turn to smirk and leave.
A few more days passed and I came back in to negotiate. We sat down and tried to do some negotiating but didn’t go very well. He was not very respectful and courteous, made me feel like I was wasting his time. Gee, this is now my 3^rd attempt to make a deal happen, so I said can you guys do Kelly Blue Book pricing because this car will need some work done on it. I could just tell from looking at it. And really, who is going to buy a lexus with a passenger floor mat missing? Or who takes off the tire pressure screws? Weird.
He says to me, «Well, I can take a couple hundred dollars off but best I can do» in a snide, take it or leave it type of attitude.
I had had enough. Now it was turn to smirk once again and I got up, shook his hand and asked him to lose my number and email. I am a young looking person but I did not realize I was in high school! Wow couple hundred dollars!!! zoweeee!
Oh I also complained to his manager about David’s rude behavior and requested that they find me someone else to negotiate with as I still liked this car. There was no response. Shame shame shame.

Never posted a review before, but I’ve never seen a business try to distance themselves from their customers this ridiculously. I’ve been trying for 30 minutes to get a hold of anyone that works at this dealership. Every single 800-​number on their website hangs up on you automatically after 30 seconds.

I always thought buying a luxury car would make my life easier when it comes to servicing experiences. However, it is not true with my recent experience. For a luxury brand, I would expect to have a loaner car whenever I am scheduling the appointment but they don’t have them for all. They provided me a shuttle service, apparently only one shuttle driver takes care of their entire clientele. I had no choice but to take a shuttle service which took one hour for my 20 min ride to the office. On the way back to the dealership, I waited almost 2 hours to finally see the shuttle car. My wait was in the increment of 15 to 20 minutes whenever I called the dealership. If I had known the total delay, I would have taken an Über ride back to the dealership.

We recently purchased a Certified Pre-​Owned S4 from Paul Jesus. He greeted us at the dealership and after we explained what we wanted, he showed us a selection of CPO cars. We found the one we liked and took it for a test drive. I could tell that my husband was in love with the car and Paul even showed him some of the neat things he could do with it (including launch control). That lit up our day. Paul’s hooked us up with a car that would rock
Paul walked with us through the purchase process and even helped us get a few things (and some swag) taken care of. Overall we had a pleasant experience and will be calling Paul Jesus again when we are in the market for another car.

Great service. And great staff! My scheduled maintenance was a breeze! Had a shuttle bring me home and pick me up when car was ready.

If you want greedy, incompetent, rude, overworked and uncaring service — go to Audi West Houston. I almost never write reviews unless I have a horrible experience. I am going to have two separate reviews given two different, but both terrible experiences. Please read both before going to this dealership or their service dept or caveat emptor. I would give them zero stars if this was an option. Service department is terrible and as many others have alluded to, very aloof like they are important and you the customer are not. I just bought my first Audi, an S8 so not a cheap car. I was in the area and had an issue so I thought I’d bring the car by and set an appt, intorduce myself, etc., to the service dept I thought would be doing my service on the car for many years and future Audis. I’ve owned 10 plus high-​end luxury cars and sports cars (Porsche, Range Rover, Lexus LX 570, BMW M5 and 750Li, etc., etc.) for years so I know how critical a good relationship with the service department can be. Reasons for my dissatisfaction: 1) upon arrival I went to a service tech and was basically ignored for 10 minutes while they finished «other work». When they did actually speak to me, they made it seem like a huge inconvenience that I would bother them with my business. I basically had to sweet talk them into setting an appointment — «you guys must be really busy, I’m not sure how you manage it», «how long have you been with Audi — you must have great experience», etc. It was beyond ludicrous but it worked after 10 mins or so and the process rolled on 2) the advisor told me in a matter of fact tone that they sell over 300 Audis a month there so they are ALWAYS overwhelmed — he told me this at least 5 times and over the course of the two days and added that he either didn’t get lunch, or that they (the dealership) had to buy them lunch so they could continue working (as if this was a legitimate reason for poor work). Greed and terrible management at the highest ranks is what drives this, not me bringing in my business (although I did feel sorry for the service agent who’s clearly saddled with incompetent supervisors that value profit over customer or employee experience), 3) when I brought in the car, I clearly explained the the rep that my AudiConnect was not working. I aslo clearly explained I had already contacted AudiConnect about the issue and they told me in my area, I needed upgraded hardware to get the system working. He took the car and was supposed to call me that day to give me an update but the day came and went with no update. I called the next day to get a status update on my car and the told me the hardware was fine — they tested it with their Sim card and it worked fine. Perplexed, I asked them to confirm with AudiConnect that I didn’t need a hardware update after all. They refused to call Audiconnect to verify and told me 5 more times it worked with their Sim card so there is no issue. I finally gave up and called Audiconnect directly on my way to pick up the car and was, again, told I could not activate an account without the hardware upgrade. I kept Audiconnect on the phone while I drove into the dealership and then had to spend an extra 15 minutes playing middle man between audiconnect and the rep about the hardware. The audiconnect rep reiterated what I had been saying about the hardware and that an update notice should have gone out to Audi but of course the rep never heard of it 4) after 30 minutes in the dealership thinking I went there for basically one reason and that one thing wasn’t going to get done, the service rep tells me «oh, on page X of the service report it shows they did upgrade your audiconnect hardware». Unbelievable! Next, as many others have said, I was then instructed by the rep to give all 10s to him upon rating or it would be very bad for him. He reiterated this multiple times as I walked to my car. If he earned 10s he wouldn’t have to ask. Do yourself a favor, go somewhere else — they sell 300 cars a month and don’t need or care about your business.

I did not buy my car from Audi Central Houston but I did get my car serviced there a few months ago and I had a great experience working with Zee one of the service advisors. He was beyond helpful and friendly, and honestly made the whole experience (considering I was having to fork out money on my car lol) a really a good one. He truly understands great customer service!

I must say that Audi replaced my window after a crack on the front windshield was discovered after I bought the 2015 A3. They returned my phone calls, emails and set up an appointment for the replacement. I received a loaner car for the day and was able to pick up my car after work. Everyone was friendly and helpful!
Very happy with the results. Thank you to Danny Posey and the entire Audi Central Houston staff!

I complained about the service and GM department and they were rude. I spoke to the GM and he was unprofessional and basically told me being customer of them is nothing they have plenty of other customers and that he didn’t care about anything I was complaining about. I also called the sonic automotive which is the owner company of Audi Central Houston. I’ve bought several cars from them over a 5 year span from me being a repeat customer. I’m very unsatisfied extremely.

Horrible experience. Why can’t I give zero stars?
I took my 2013 A5 in for the 35,000 mile service on March 12, 2015 and received my car 32 days later on April 14, 2015. I brought it in during the scheduled drop off of 9am & it was not completed until 6pm so I went by the following day to pick it up. After signing the paperwork, I walked to my car & noticed a huge dent.
The service rep was apologetic and told me they would fix it. It took them 2 weeks to fix my dent that occurred while in their possession. When I went to pick up my car on March 26, I was there over an hour & they were not able to locate my key.
After signing for no issues on March 13 (before noticing the dent), my AC miraculously stops working the day I try & pick it up when they lost my key. The service manager didn’t try to apologize for the service or dent. He only acted like I was bothering him. All he could tell me was, «We can’t see what happened in any of the cameras. It just looks like someone hit it with a hammer.» So 2 weeks later on April 14, I was finally able to pick up my car & saw they charged my warranty almost $ 10,000 for an «AC issue». And the paperwork for the body work was only $ 350.
Actually wanted to buy a Q5 from them but seeing how they treated this situation, I will drive a little further to go to Audi West and give them my business.

The facilities are nice and so was the sales person.
However, what isn’t good is that they don’t safeguard your privacy. Quite on the contrary they share your number with marketing callers.
I left my cellular number with the sales person for one reason only, for him to call me when they got a car with the specs that I wanted.
Instead they gave my number to a third party marketing research firm that called me at the crack of dawn asking why I had chosen to visit this dealership.
While I did not tell them why I went there in the first place, I will gladly tell them why I will never buy a vehicle from Audi Central Houston — it’s hard enough to keep telemarketers from calling one’s cellular and I certainly don’t need a company like Audi Central Houston to proliferate it.

Better service than Audi West, which is where I’ve been going. Here, I actually can get someone on the phone to make appointment, get appointmt confirmations via email and phone (which you don’t get at Audi west). Entrance in the parking garage like building. Beautiful interior. Free wifi. Free coffee and limited pastries. Water is not free here (vending machine). Audi west has free water, and a lot of free brownies, cookies, donuts. The rep here is more informative than Audi west. Although service still can’t compare to Infiniti Southwest — -no one has beat their’s to this day.

I love the new Audi Central! I take my A5 in for routine and warranty service. I can say it has MUCH improved from Audi Momentum since I bought my car through Momentum and had it serviced once while still under the old name (my experience on that later).
The new location is easy to get in and out of. The valet service is convenient and upon arrival the TV screen in service valet park greets you with your name and service info on it along with your service advisors name. That is a nice touch! Shout out to my service advisor is Antoine Oldman. He is the BEST! He is quick to get me taken care of whether I need the shuttle or a courtesy car. I have come in for service 3x’s and used the shuttle twice and a courtesy car once. Another shout out to Mr. Charles the shuttle driver. He is quick to get you to your destination and when I called him after my car was ready for pickup he was able to accommodate my schedule and was waiting for me right on time. Thank you!
When walking in everything is shiny and new. The service waiting area is modern and lounge like. There is a breakfast/​snack bar for for customers to enjoy free of charge. So you can grab a coffee and bagel or muffin while waiting.
When picking up my car it’s an easy process at the check out desk and Antoine is there to assist with any questions. I love that I get a free car wash with service and my car is squeaky clean! She’s always a happy car after her visit to Audi Central!

I have bought a Q-​7 & A-​7 here. Their old dealership setting was not that great. Since they have moved off of Greenbriar, they have stepped up their game significantly.
The waiting room is what a luxury dealership waiting room should be. They have a nice seating area, they offer nice breakfast snacks and coffee in the morning, and they have some nice televisions.
I always deal with Aimee in sales, she is very honest and takes good care of me.
When it comes to service, Jason is the tops. He is knowledgeable and always takes extremely good care of me.
They have fixed all that the old delearship location was missing (maybe it is becuase it was purchased from Momentum and now owned by the Sonic group).