Autozone

They were great, I called Tuesday for a price and stock on the car battery I needed. Go in on Wednesday the battery was in stock and priced correctly. The tried to install it but I had corrosion, but he was able to jump my car, and sent me to the closest place that could help me…
I love this place, they’re fast and honest, and quick. I know little about cars but they’re always willing to help.

Terrible service. People that work here don’t even look like they want to be here. Wow… Slow service, I just wanted to buy some spray paint, Jesus, this was worse than a root canal. Also, employees here don’t care if the line is long, they will still go to the back and disappear or answer phone calls.

Best auto parts store ever! Joshua is the man! Dont let the red hair and skinny jeans fool ya, he knows his stuff and took extra time and effort to make me happy! Took moms old car in for what I thought was just a battery cable issue, turns out the alternator was completely shot! Joshua went out of his way to help and even recommended an installer close by because he knew I wouldnt make it home. Caring, professional, courteous, and extremely helpful! What more could you ask for? Moms says thanks and I say thanks as well! Thanks again guys!

Being a francisee, I always thought all Autozones were good. But I was dissapointed with this one.
The staff is a little slow. No one really asks you if you need some. Once you figure out where things are located in thi shop, they take their own sweet time to ring you out.
I needed a spare part for my car. The manager here said that the dealership would me charge me a lot to replace it. Then he brings in a (puerto rican) man from outside who he recommends and says he will do a good at ¹⁄₃^th the cost. And the part being from Autozone, I don’t have to worry.
Being foolish, I accept his offer only to realize the man didnt do a good job. When I went back to the shop to speak to the manager, he says he can’t be responsible for non-​Autozone employees!
Hyprocrisy I say but I have learned my lesson. Next time I will go to Fondren rather than get cheated here!

bad customer service, save you time an go somewhere else.

I love this Auto Zone. The dealership told me I needed over $ 500 wirth of work on my car. I come here and to double check most issues.
I got most of the maintance done for $ 60, and debunked 3 other issues.
They show me how to do own my own the next time.
Thank you Auto Zone.

This is really close to my house. The service is a-​okay and pretty slow, no matter what time of day. I think the workers are overworked there and they need more help.

It is 9:50 PM they are unwilling to diagnose my car because they said they’re about to close. There’s no customer around. They are unwilling to do something that would take literally three minutes.
Not recommended. My car is sputtering and the check engine light is on.
Bad customer service.

My review might be biased, given I work next door and call on them every thirty minutes! The convenience factor aside, the staff is very helpful especially in my case cuz I know diddly squat about mechanic work.
The commercial side is always on call and prompt on thier deliveries. And commercial discounts don’t hurt neither!

You’ll get what you need eventually, but it will be painfully slow and you’ll get smug looks by the staff as they walk by and not offer to help. Once you get what you came for, they’ll give the the hard sell for the useless (and possibly damaging) oil and gas additives. «Do you want this magic elixor that will make your car 10 years younger?» «We have a special on snakeoil? You sure?».
Last time I was there, I was waiting in line for 10 minutes to get an oil filter. They had two guys working with customers and 3 guys just walking around the back with their hands in their pockets. When it finally got to me, I was a little frustrated but politely told the gentleman there that they should really leave one register open for those who just want to pay for an item and leave the other registers for people who need to get a part looked up. I got a blank look and silence before being asked «Do you want to get oil with that oil filter? Your filter would be free if you get 5 quarts of oil». Now why would I want just an oil filter if I didn’t already have oil?
I’m glad that this location exists because the closest one would be down Fondren, but there is just a bad vibe in the place and it’s poorly managed. I’ve only got good service once here when a girl who worked there (I don’t think she works there anymore) checked our creepy work van’s check engine light while it was raining. The other times not so much. One time the manager just quit in the middle of his shift and the two employees were laughing about it like «what do we do now?»