Bed Bath & Beyond

I used to frequent this store; however, my last visit was not only unpleasant, but the manager was down right rude. He seemed disinterested in resolving my issue or providing alternatives. His attitude was «Sorry, there is nothing I can do for you.» One of the young ladies that worked as a cashier seemed far more interested in helping than the manager. If I ever go back to a Bed Bath and Beyond, it will not be this location. This stories in dire need of new management because the guy that presented himself as the manager seemed more like a stocking clerk. They’ve lost me as a customer.

Well I didn’t have any salad bowl drama like the other reviewer. I also quit using debit a long time ago because debit is treated like cash — once it’s gone you may never get it back. Why use debit when you get cash back and purchase protection with credit cards? Anyways, this is another BBB, and it is perfectly just like any other BBB I have ever been to. If you haven’t been here, go. Its actually quite a nice place to shop. But the whole 20% off coupon deal… I hate walking in knowing I don’t have this oh so common coupon. So I usually don’t go unless I am impatiently wanting something I can order elsewhere. (Funny how the promotion works to get me in and keep me out.) Overall, its an a-​ok store /​location. No complaints. Not excited either. (Its what happens with chain stores.)

To start off, the location is nice. The store has a lot to offer. However, on my last visit I purchased a wooden salad bowl. It was originally $ 50, but I had a $ 10 off coupon.
Upon moving out of my apartment, while I was packing I realized I had never gotten the chance to use the bowl. I decided to return it. I went in the next day, didn’t have my original receipt. But they told me that it was fine, they had record of it and my card information was still on file so they would credit me the money back.
Fast forward two weeks or more, still no refund. I called to express my concern and they told me that they usually only offer cash back because they have had issues with debit returns going through in the past. Great. I thought it would be a simple fix. She asked if I had my return receipt, which unfortunately, I did not hold on to.
For the next month, I pursued trying to get my refund. I even had my bank print out all of my transactions from the date I had bought the salad bowl to the current day, which showed no refund at all. I was told to call back and get ahold of a different manager. We spoke on two different occasions, and then I was told he would call me back and get everything resolved for me. I was never contacted. The next few times I tried reaching the two managers I was speaking to, they weren’t in. I eventually just stopped trying with them. I’m now without the salad bowl or the $ 40. Very disappointing experience.

They have my k-​cups. They have awesome coupons. They have high count bed sheets which are typically on sale. I realize that all of their stores have this and this one is just as good as all the others.
I came here for a paper towel holder — they had those too! They even had one with an alligator holding the towels — I wasn’t very interested in that one, but it just shows the variety this store has!

Love this place, they have everything I need. Great staff and the store is super clean… a little cluttered but someone is always ready to help. I did discover that some bath ensemble items they offered were also at Walmart… totally identical and CHEAPER. Make me think. Hmmm.