BEST WESTERN Plaza Hotel & Suites At Medical Center

Don’t get the negative reviews. I had a wonderful stay. The staff was courteous, professional and helpful. The rooms were comfortable and quiet. GREAT massaging shower head with nice water pressure. I appreciate hotels conserving water but hate low flow shower heads.
The hot tub really hit the spot on my back after the drive from Austin. I used it on successive days and had the place to myself.
They offer the Houston Chronicle which can be found on a newsstand close to the breakfast area.
The lobby is nice and spacious with comfortable leather chairs. They have a regular shuttle service that runs throughout the Medical Complex. It was close enough to MD Anderson I just walked there and back enjoying the outdoors and getting some air. Parking in front of the lobby can back up. Guests insist on parking there when they register. There’s just not enough room. Find a parking space and then walk back to register! The day I arrived there two bozos in big SUVS blocking the driveway and I was stuck in the street. Found out later, there’s a second driveway I could have used.
TIP-​there are 24 underground parking spots. They are labeled «Reserved», but are for hotel guests. Navigating in between the cement pillars can be a little challenging but it’s nice to have both sides of the car protected from door dings, not to mention the elements. No charge for parking, something the Wyndham, Hilton and Marriott can’t say. There’s an elevator that goes to the garage level but is for staff only, that was the one downside parking there.
I’ll def stay again.

This is the second time I have stayed at this hotel. The first time wasn’t exactly memorable but it is clean, has internet, and has a refrigerator, microwave, and a coffee maker. There is no thermostat for the heat it is just high, medium, or low. You get a couple of bars of soap and a Pantene shampoo that is also a conditioner, and a lotion. The man that was working when we came was very nice and hard working. We reserved a room but the toilette didn’t flush so as we were going out at about six we told him and he switched us to a suite on the same floor, because the maintenance man was gone for the day. We did not have any problems with the elevator and they have extra parking inn the basement (which you cannot get to from the elevator) but you can use the stairs. There was plenty of room to park in the U shaped parking lot around the hotel. This is NOT a glamorous hotel but you get breakfast and is clean and the people are trying hard to please.

Poor customer service. Unaccommodating to their own booking error. Manager has an attitude.

If you’re looking for a reasonably priced clean room, close (walking distance) to all the medical centers, free parking, free wifi, and adequate breakfast included– this is the place. If you want fancy, there are other higher priced options nearby. I’d say this hotel is just fine and a good value for the money.

It’s a Best Western, so you should know to expect basic utilitarian lodgings rather than anything high end. But the rooms are clean and spacious, the beds are reasonably comfortable, and the location is extremely convenient to the hospitals and medical centers. There’s also a shuttle that runs hourly to and from various hospitals in the area.
Breakfast in the morning is a no-​frills affair with eggs, sausage and biscuits, toast /​bagels /​etc, along with some cereals and milk, plus the universal «make your own waffles» station. The staff keeps the breakfast bar well stocked so nothing runs out.
The lobby and public areas are pleasant for this class of hotel, the front desk staff that I talked to were friendly, and parking is free.
On the downside, there is a small indoor pool but the smell of chlorine was overwhelming even outside the pool room and with the door closed, so I’m not sure I’d want to swim in it. There’s a small fitness room with a treadmill, an elliptical machine, a stationary bike, and a small weight station. The equipment is fairly old and worn; working out here is more of a chore than a pleasant experience. On the other hand, in the several days I was a guest here I never saw anyone but me using the room, so it’s probably not high priority for the property to upgrade the equipment.
Our room was quite spacious, with a bedroom containing two queen beds plus a separate living room with desk and sofa bed, and a small wet bar with a dorm-​sized refrigerator and sink. The room air conditioners worked well in the Texas heat, although they were quite loud even on the low setting. The furnishings were basic and a little beat up, but certainly adequate for a short stay. The selection of TV stations was fine but the wifi, while free, was slow and not very reliable. I got much better performance and fewer dropouts using my LTE cell phone as a hotspot.
Summary: Clean and sufficiently comfortable for a short stay or if you’re on a budget, especially if you need to be near the hospitals and don’t need high speed wifi.

Staff is friendly and the rooms are clean. I have stayed here several times in the last month and it’s super convienet to the hospital. I would usually choose a marriot or Hilton but would stay here instead. I would be nice to have a lounge though.

I was worried coming to a best western for a week or two long stay, that it wouldn’t meet my expectations. Stayed here for couple weeks due to my grandma being in the hospital. This hotel turned out to be a 5 star experience!
They have 2 bedroom suites, pull out couch, fridge, flat-​screen televisions, easy parking. Great maid service.
If your looking to stay in the area for awhile, don’t be fooled by the cheap price, this hotel is excellent, very clean.
It’s the little things like AWESOME WIFI, Outlets next to bed to plug your phone in, indoor pool & jacuzzi, work out room, and the AC is controlled by you, window units, FREEZE yourself out, or join the dessert club with heaters. The beds are more comfortable than the Westin beds, no lie!
Overall this hotel for a long stay is 5 star.

Stayed here one night for work and the place did the job. Staff very nice and friendly, clean room, sufficient space. Bed was comfortable. Air conditioner was incredibly loud and the parking lot was under construction so was limited. Got a Priceline de for $ 77 a night, which was fine– would not have paid the usually $ 100+ for the room otherwise.

We stayed here over 10 nights while mom was in hospital. It was in walking distance to St. luke’s which was a big plus. The rooms were all good, ac worked well.
The pool should be heated but its not. The hottub was hot but had problems a few times. Pool and hottub were very clean. This is an older hotel but for the price and location, it was a great deal.

Unprofessional staff, unreliable shuttle service, and untimely cleaning of rooms make this a hotel you do not want to stay in. Although it is located in close proximity ot the medical center, I think that other hotels would have at least provided these bare accomodations for the price paid. I am not high maintenance by any means, but even a homeless person would find this service appalling if he/​she had to pay for a night’s stay here.

Nothing fancy but it gets the job done. I slept well, the shower was hot, internet was free, my room was cheap, and check-​in/​check-​out was fast… what more could you want?

We stayed in this hotel for two nights during a visit to MD Anderson. I’m surprised by the low star count — this is definitely a nicer hotel than the Holiday Inn just up the block. It does look like it has been refurbished, which is what the Holiday Inn needs. this one didn’t look as shabby by a long shot.
We didn’t find the hotel damp, and the lobby is really nice. The hallways of rooms is painted a stark white which I haven’t seen in a hotel in a long time, which was sort of weird. Anyways, our beds were super comfortable and there were ample pillows. I only have a few small complaints about this hotel that knocks down the star rating:
1. There were a lot of hairs in our bathroom that were missed by the housekeeping crew. The bathroom really could have been done better.
2. The internet was very up or down. When I could connect to it, things ran smoothly but there were a few instances where I couldn’t get connected at all which kind of sucked.
3. We were up early for appointments on the first day, then went over to the Houston Museum of Natural Science for a temporary exhibit and got back in the early afternoon and decided to take a nap. I woke up to someone from housekeeping simply opening up our door to check if we were there — I didn’t hear a loud knock our announcement at all — AND we had our «Do Not Disturb» sign up. This should never happen, and wasn’t cool at all.
Anyways, the location is about the same as the Holiday Inn to MD Anderson. a block further back but really nothing significant. I liked our stay better here than the Holiday Inn so if I had to choose between the two, I’d pick the Best Western.

My sons and I stayed here while visiting their dad who is terminally ill in the hospital. The front desk staff was very friendly and the room was cleen, the bed was comfy and the breakfast was great (even had beef sausage). The only problem we encountered was the parking was odd, almost maze like to get into and out of the same entrance you parked near. Also, the elevator must be turned off after 8pm because we never could get it to come when we left the hospital at night. So, we ended up having to take the stairs like 5 times.

Definitely close to the Medical Center, and the location is fantastic. There are also shuttles that run during the day that goes around to a bunch of the hospitals around here, so that’s convenient too. The morning breakfast is quite good too, so those are some of the positives. However, things are not all good here.
While I didn’t find the hotel to be damp — in fact, the hotel was quite comfortable, there were some other issues. The internet situation was pretty terrible as the internet service (both wired and wireless) never seemed to work in my room (or anywhere else for that matter). I am only able to surf using the various hospital wireless networks around here.
Otherwise, the housekeeping staff was polite and very helpful, and having vending machines with laundry units has been quite helpful to say the least. Would probably only come back though if I absolutely NEEDED to be close to the medical center.

There were two good things about this hotel:
1) Location to the Medical Center
2) Morning hot breakfast
Unfortunately, there were plenty of not so good things:
— Hotel smelled damp, moldy
— Things looked old (lobby chairs, furniture)
— Room was cold, and when the heat was turned on, there was a nasty smell that set off the fire alarm and lingered for hours. Was told this was «normal» because «the heater hasn’t been used all summer and there was no way to get rid of the smell.»
NASTY!
The above may have been due to the relatively recent hurricane. It actually was over a hundred dollars a night, I’m assuming because of the hurricane evacueees.
Either way, stay here only if you NEED to be close to the medical center.
\At least until they renovate the place.