British Airways

The seating booking system is outdated and antiquated. Passengers are forced to wait until 24 hrs before a flight to book on-​line a seat without paying the hefty charge that comes with booking a seat in advance of 24 hours. The on-​line seating allocation system does not work, the agents are unable to book the seats and the only recommendation is to go to the airport to book a seat. No doubt the best seats will have been allocated by then. BA needs to compare this poor quality service to that offered by other major carriers.

British Airways should be your last choice in airlines and used only when desperate. They are an airline losing money and trying to make up for it by bilking their customers. My wife and I flew business class to London from Houston. Even in business class, they charged a significant amount to pick our seats. The entertainment system (movies, etc.) did not work in our seats. When reading other reviews, apparently this is common. We were told that they could separate us and put us in economy to provide movies. We refused and made the best of it but identified several broken/​torn items on our seats and stowaway compartments. Someone came by later to take a «survey» of our experience. I pointed out that BA had extracted a lot of money from me to pick and fly in defective business class seats. He offered a few worthless avios (their points) for our inconvenience. At a bare minimum, I thought they should refund the money they charged for picking the seats. They refused. They find every excuse to coerce added fees from their customers and are not paying attention to their competitors.

Got really wonderful service from BA. From the check in, to the awesome flight crew I really couldn’t be happier. Thanks BA!!!

I have flown BA 3 times and all three times have been disastrous.
I am now attempting to make my 4^th flight. We have been sitting on the plane for 1−½ hours waiting to be pushed back. We are still waiting as I write this. I’m sitting in business class and have only received a glass of water. I get better service on American Airlines coach class. This airline sucks!!! Never again will I fly BA.
If I could give no stars I would.
Love,
Very disappointed

Wow. Lots of BA haters on here. Apparently they haven’t been on domestic flights of late! While not every flight attains perfection, I have to say that the service, food, and entertainment in coach are far better than any other airline I’ve ever flown. I’ve been flying BA for 20 years, and while things have changed onboard and in my frequent flyer account, I still look forward to these flights rather than dread them. That says a lot in my books.

An airline that cancels a flight the same day of the departure then refuses to tell you why they cancelled it sucks donkey balls in my book. Especially when they do it to my 82 year old mother (and a day before her birthday to boot!).
Re-​booking a new flight out was a breeze but for some reason the «Manage My Flight» option was not working. Called the 800# and after giving the representative the confirmation number & name I was told I could not do this for my mother as my name is not on the booking.
Great. Just effin great.

(The Systolic/​Diastolic update with a little help from Beyonce)
I just received another spam email from BA …
Start of Rant. …Stand well back plz … charging
**Don’t you ever for a second get to thinking You’re irreplaceable?
BP ¹²⁰⁄₈₀
I have downgraded BA because their organisation (since Willie Walsh became Chief Pilot) has just gone completely titsup and I use them as a last resort should a Zeppelin not be available.
They will Julienne your wallet given any opportunity and I hate that they offer you their selection of Wines on long haul knowingly aware that they are only carrying 2 out of the 8 they list. That is sharp practice indeed, sharper than a full tang Samurai blade. To top it off they have the bloody cheek to send me an email saying «You’ve never seen offers this good before.» WAAAAAAT!
**You must not know ’bout me
BP ¹⁴⁰⁄₉₀
They go on to say
«As an Executive Club Member you deserve great savings on hundreds of flights, opportunities to earn bonus Avios, as well as offers from our partners. But to share all of these with you, we need your permission. «
**And keep talking that mess, thats fine
BP ¹⁶⁰⁄₁₀₀
AVIOS points? AVIOS fucking points! They are as useful as tits on a Bull. You want to frikkin ‘Share’ me with your partners? Wot? So they can spam me as well?
I hit the delete …
BP ¹⁸⁰⁄₁₁₀
End of rant
BeeP BeeP BeeP BeeP BeeP BeeP _​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
please leave the building … to the left, to the left
**deepest apologies to Beyonce

I booked a BA flight from Houston to India. When I went to the airport in Houston, I was denied a boarding pass because BA passengers going through London need a transit visa if you are not a US citizen/​greencard holder.
British Airways does not mention about this while buying a ticket. But at the airport they tell me this. The British Airways IAH airport crew was very rude to me.
I spent about 1500 $ and I was asked to cancel the flight. Later I was told that since the ticket was non cancellable I would not get any money back.
I would not recommend BA to anybody.

I flew from Houston to London Heathrow on a packed 747. We actually had a decent selection of movies including True Grit, Black Swan and TRON. I requested the fruit plate meal… and actually received the fruit plate! The fruit was actually rather good but of course it was equipped with a rock-​hard dinner roll. Unfortunately, you have to sign online exactly 24 hours before you flight if you want a decent chance of sitting with your mates otherwise you’ll end up sandwiched between two strangers.