Builders First Source

WINDOWS ARE A PIECE OF CRAP! We bought a brand new Mercury home and they are NOT energy efficient at all! There were several windows that the seals were broken and causing the condensation inside. They leak air at the top of the lower window where the locks are. That whole area. I’m looking into buying window draft stoppers. Sucks that i now have to put money out of my own pocket to help efficient my home. The builder did replace the window panes but they’re still crap. They didn’t warranty our windows and we see why now.
Spend the extra money and get Pella. They’re the best. We never had a problem in our other home. And don’t buy a Mercury home. The people they hire are not good at all and don’t care about their work. Apparently they can’t measure correctly and won’t re-​cut the wood. Very disappointed in this home. It seems to be true, that even half million dollar homes are built like crap!

We put their windows in our new constructed house. Worse windows ever, they are double panned but do not block out any noise. Called them to see if there was anything they could do or check the windows and they could care less. AVOID buying their windows at all costs.

Bought a home built in 2007 by Ryland and warrantied by Builders First Source. Seals in my windows failed, which are warrantied for 10 years. Called Ryland to resolve and they told me it would be covered by BFS so I call BFS only to find out the home warranty provided through the builder does not transfer once the house is sold. This is basically the warranty company weaseling their way out of paying what they owe. Customer service couldn’t care less, basically replied «Sorry, not sorry!» What a sham.