Caliber Collision

The folks at Caliber Collision did an AMAZING job on fixing my car! They were courteous, efficient, and quick. The updates via text was a great addition to the service provided.

Took my car to fix there after an accident and the manager mr. J. Duarte took care of everything promptly and with great service. Thanks for everything

I recently took my Mercedes Benz to caliber collision to have the headlights swapped out. This required removal and reinstallation of the front bumper.
The shopped performed the job on time and on schedule and the car looked so much better than before with the new headlights.
Out of courtesy, they also touched up some small paint chips on the hood and reattached a side skirt that came loose.
I received excellent service from the Ron Foster the service advisor. I was thoroughly satisfied with the service I was provided.

Each bad evaluation said earlier by others happened to me as well. Fake promised fixing date! Trick you to fix there even you don’t want to in the first place! No protection in garage, gate open, keys in the car, no roof against hail (car damaged during fixing period). More ridiculously, they sent me a new add-​on charge a month after my car was fixed.

There’s a big difference between this place in its current form (Caliber Collision) and it’s previous, Hanley Bros. When I received my car I had to take it back to correct a new noise that wasn’t there originally — with the initial damage. On top of that I’ve been overcharged for my rental and it’s a total cat and mouse game for the last couple of months for getting the difference, as promised by the manager, Jonatan, to refund.

Brought our vehicle here after being referred from the dealership following an accident. The repair was to replace the front bumper and a few things related to that area of the car. During this time we got a rental and were told the repair would only take two weeks.
Three and a half weeks later we finally were able to pick up our repaired vehicle.
Each time we were told the car would be ready we showed up and it wasn’t ready. The management was rather bad a communicating and when informed that we were paying for the rental and not our insurance they didn’t seem to care much.
Then, several weeks after driving our car we noticed paint was coming off the repaired bumper. They hadn’t done their job and we had to return the car to get it repaired. Of course when we came back to pick it up it wasn’t ready on time.
Caliber Collision will not get our business again and we will be telling people to avoid this company when asked.

I have regrettably been dealing with wrecked cars, dings and dents ever since moving to Houston 15 years ago. Subsequently I have also been forced to deal with many collision repair shops throughout Harris County, safe to say at least a half a dozen. I have never had such a terrific experience from start to finish than Caliber Collision. Where do I begin? The entire process was seamless and professional from start to finish. They regularly texted me updates, called me, spoke to my insurance company on multiple occasions as well as arranged transportation for me. Hopefully my accident streak is over but should I ever need repairs again I will look no further than Caliber Collision. The assistant manager Daryl was fantastic, as well as my service rep Chris Roberts.

Bad service, they will not communicate and let you know when your car is ready. They will lie and give you the run around.

I took my 2015 Honda Civic EX 4door on September 1^st, 2015. This location used to be Hanley Bros. because I took my 1999 Honda Accord here and they did a great job. So I gather this place still has some the same crew that works here. Anyways I notice this location inside has expanded and had two body shops too.
When I first called to set up an appointment to drop my car in. Erica was very helpful. When I got there Erica was very nice and helpful with my insurance claim and she also called Enterprise Rent a Car to come pick me up. I also met up with Mr Duarte the service manager. I showed him the damage to my 2015 Honda Civic. He was helpful as in he explain the process in getting my 2015 Honda Civic fixed.
Mr. Duarte has kept end me informed about my Honda by email. I picked up my 2015 Honda Civic on September 11^th. I know it seems long time but they did a great job on my 2015 Honda Civic. They even explained to me what was done to my Honda and there was lifetime warranty. I really enjoy my experience here at Caliber Collision.

I brought my car here for an estimate after an accident and made it clear that I wasn’t sure where or if I would have the damage repaired. They called me relentlessly, trying to pursued me to let them fix the car even though I told them repeatedly that I wasn’t interested.
My insurance claim should have been settled immediately and a check on its way to me but it never came. Finally I called the insurance company who let me know that Caliber Collision set up a work order on my car for themselves, against my repeated statements, thus having my check sent to them.
I was able to rectify the situation with the help of the insurance company but this is beyond unacceptable and probably illegal! It has also delayed the receipt of my check by weeks! Beware!

Freddy was very helpful during my entire experience. He kept in contact with me and provided an accurate quote within 4 hours. The team was able to get my repair done in less than 2 days and contacted me as soon as it was ready for pick-​up. I highly recommend them if you are in need of auto repair. A bonus: They are associated with USAA, so if you have auto insurance through them, USAA will warranty their work for the entire time you own the car.

Everyone at Caliber Collision was very professional and helpful throughout my repair experience. The staff worked with me to get my repair done quickly before I had to leave town. They provided me with a quick and accurate estimate before starting the repair and the quality of the repair was excellent. They kept me updated about the status of the work throughout the process. The entire process was efficient and easy. I highly recommend this shop for any body repair needs.

This place is a joke I had my 350 repaired here and they never did a good job the manager Johnathan kept giving me empty promises about fixing it .the paint sucked and the buffer kept burning the paint .they had to repaint the hood 2 times as they kept burning it .I had to call my insurance company Nationwide and they sent me to the dealer to redo the mess that Caliber Collision had done to my car .will never recommend them can I give zero stars .also they fixed my sisters car and she is still trying to have them fix issues but I guess after they get paid the customer service goes out the window. Fast food of body shops

it was a bit hard to reach someone on the phone, but when I brought my car in, they gave me an estimate that was spot on the final price, down to the penny. they did a good job and my car looks new again in that area.

Unfortunately we’d had to put our cars in twice over the past few months. Different cars, different damages. The staff at Calibre are very professional, friendly and helpful and I can strongly recommend.

From start to finish, the customer service at this place is impeccable! My car was with them for five days and James called Tuesday, Wednesday and Friday with updates. My baby looked brand new when I got it back and there was hardly any wait time at drop off and pickup. It was a no hassle experience.

This is the second time I use this body shop and I can say one thing, this staff knows what they are talking about. They were very precise on my estimate and also helped me understand what was wrong with the car and why the estimate was put together the way it was.
My estimator was very helpful and stayed in communication with me throughout the whole process which I’ve never witnessed from any other body shop I’ve ever worked with
This is in my opinion one of the best if not The Best body shop I’ve ever taken any of my cars to.
Thanks a lot Roman.