Carter’s PET DEPOT

Quick stop for quality pet food. Nice, friendly, helpful people. I have a picky eating cat. He likes the BFF brand. If it keeps him from yelling at me, it’s a win-​win!

I’ve been shopping at Carter’s for awhile now — both my dogs just love their lamb chips. After seeing a dog exiting the grooming area while I was paying for their treats, I thought I’d make an appointment for my Westie for the following Saturday. Prior to him being groomed, I told the groomer, Mattie, that I wanted him cut fairly short for the summer and we agreed on about ½″ all over with the traditional Westie face & carrot tail. When I brought him home, I saw that he had been cut on both his underbelly and hindquarters. Almost a week later, he now has scabs on those areas (and red areas where he has been licking himself). I called and was told to send them an email with pictures which I did. Subsequently, I talked to the owner who refunded my money (except for the tip) for the grooming and suggested I use a medicated powder on the affected areas. As I told the owner, although I appreciated being reimbursed, that was not the point of my call. I don’t know if this groomer is new, inexperienced or wasn’t paying attention, but I’m confident I’m not the only person to have had this happen. My only concern is my dog’s welfare. You can be sure this was my first and last time taking him here to be groomed.

Carter’s is the best place to shop for pet products in Houston. The staff is always friendly, and the selection is healthy and best for your pets.

Been buying Orijens an expensive brand of dog food for quite some time. Each time we buy, the same sales associate would tell us our 10^th bag is free. Just recently we were told it was now 12! So frustrating to have your expectations set to only find out that is not the case. We spend crazy amounts of money at this place and feel so jaded with the wrong messaging. Seriously considering going mail order vs retail bc of this!

Love love love Carter’s I can’t say how much I love this store! I know it’s a small store but they have everything you need! Yes it is a bit pricy but you get what you pay for. They don’t offer the brands that you will find like at Petsmart because they stray away from offering foods that have a lot of preservatives and other harmful things to your pets. Good for them, their pet care is amazing, guady does know how to care of your pet whenever you drop them off you know their in great hands. Also their grooming is amazing I’m sure those girls would make amazing hairstylists because I’ve seen what they do to those pooches and it’s high quality stuff. You’ll find the store pet roaming around the store her name is Sahsa she’s an older German Shepard so if you see her laying around pet her and give her a treat. Great little store highly recommend!

I believe pets should enjoy the thanksgiving feast just like us humans. Ever since Carter’s Pet Depot #2 had an open house exactly a year ago, I have been shopping there and here.
My cat loves FROMM cat food. Its grain-​free, all-​natural ingredients win my cat’s palate. And their delicious fragrance got my attention. I sometimes had mistaken that yummy smell from my lunch.
I come here almost once a month, not just for cat supplies but to pet the cutest dog, Delta. She responds to her name, wags her tail and smiles at me. I wish I had a dog. That’s why I’m here on some Saturdays hoping to adopt a dog.
One thing you need to know about their reward program, two stores have two separate systems. They aren’t linked. It’s alright. I’m a loyal customer doesn’t matter where I go. I’m happy to buy the healthier cat food. I really don’t know who else sells FROMM, but I only know Carter’s Pet Depots do.
Ok, so you’ll ask when I go to which store. On my days off, I’d like to take my time and drive on the beautiful Memorial Drive to the #2 store. Otherwise, I’ll come here on my way to work on Sundays. I try to avoid the traffic on the feeder road during rush hours. Or, my cat will yell, «meow, where is my Fromm?»

I absolutely love this store and these people! They know my dog by name! They’re incredibly friendly and savvy with all the doggy questions. Their groomers are excellent. I cannot say enough. Five stars!

Love this place. Super friendly, lots of dog cookies and jerky, and huge selection of food and toys. I also like the pet grooming, worth the little extra time knowing they do good job, call on time when finished, and reasonably priced.

If i could give this a no star i would. Thats how bad this company is, i worked there for 2weeks and some of the guys that worked there would treat and talk to me like crap and when i would go to the owner kenneth about it, he wouldn’t do anything about it, he would say i don’t work here talk to your fellow team and i would say you do work here cause your here and on the floor helping customers and carry outs and you manage the store. Some of the guys would work about 8 to 10 hour shits and they can’t have a break or a lunch. This company fronts in front of the customers to make them aeem so wonderful but behind doors they are worse then petco or a petsmart. Plus the daycare and bording isnt as good as they say it is. When i would work from open till 3 or 4 they wouldnt walk your dogs till almoat closing. And when the sitter cant handle a certain amount of dogs they put them in kennels. Maybe the store on dairy ashford and memorial is a better store but all i can say is the one by katy frwy. its not worth your time to let them have your dogs for bording. When customers drop them off all happy and the employess talk to them all sweet as soon as they walk away they start talking crap about the person and there dog. Worst company i have ever worked for amd its sad cause its locally owned. You would think the opposite.

I have been taking my child to see Angelo the groomer for years and have always been satisfied with the results. His hair is always super soft and he looks adorable. We’eve never had to deal with a bad hair cut with Angelo. His work is top notch and I will continue taking my Spliffers to see him.

I was very happy with our grooming from Sara at Carters. She was kind and gentle! We will back

First time here and impressed. Pleasant and helpful staff. Took a walk in nail grind for my Chi and did a great and expeditious job. Will be back since they carry organic food.

I LOVE the staff, service and convenience of Carters Pet Depot. Everyone is so knowledgable and helpful. The store is well stocked and easy to find what you need. These folks really do love animals. They work with several rescue groups and help adopt out a few animals each week by housing them in the store. Whichever way I am coming down I-​10. I can drop by a Carters Pet Depot as they have another store at Dairy Ashford and Memorial Dr.
I am a loyal customer and fan since they opened several years ago. I can not say that about many other places I shop!

I went in to get some medicine for my dog and I found out that prices are much higher than Petsmart and also the «natural» ones were expired. I asked the worker about that and he said it was a mistake. Then they could have just replaced the expiration date sticker instead of having to explain to everyone about that. Found a similar medicine at Walgreens for $ 10 less that was for pets. Should be no stars but that isn’t an option.

I saw this store front on my way to Walgreens one night and made a mental note to check it out. They do close a little early. I think it was 8pm on weekdays. The store is smaller than your Pet Smart or Petco. Superb customer service. I didn’t get his name unfortunately. They carry alot of rawhide bones of all shapes and sizes for the fraction of Petco and Pets mart prices plus they are made in the US. They have holistic dog foods and treats along with other pet products. Toys, leashes, etc etc. The guy was extremely helpful with any questions we had. I definitely recommend anyone to check this place out and don’t forget to say hi to the stores pet lizard, Tito.

Stopped here on a recommendation from Stephanie Bennett @ Peace, Love, Dogs. This place is great! Ken, the owner (I think that was his name?) just happened to be the one to help me and he was VERY knowledgeable in all the products he carries. And he has a ton of different stuff, all super healthy for your pets.
Definitely going to make this place my go-​to pet food shop. I always prefer to give my business to locally-​owned places anyways.

Walked in and didn’t receive any service the entire time. While i stood at the counter and waited for one cashier to get off of the phone, i finally had to stalk the other to get her attention.
After hearing they didn’t have one of the items i was looking for i left and went to Petco to spend my $ 250. Didn’t feel welcome here and wont be back.

The one of the few pet stores around the area that carry the specific brand of dry dog food, Holistic Select, that my dog Mickey loves. I can get lost in the aisles of dog food they have here despite the store being small.

I loooove taking my furkids to these kinds of pet stores and was so excited to stop by – unfortunately, the customer service is lacking and we were basically pushed out of the store at 7:30p, even though they close at 8p.
I came because they advertised that they sold a certain brand of dog toy — fluff n’ tuff. These toys are a bit on the pricey side, but they’re one of the more durable toys out there and I was excited to see that Pet Depot carried this line.
When we walked in, the sales associate was locking the doors. I asked if they were closing and she said that they were. I asked her what the business hours were and she said that while they technically close at 8, they begin closing at 7:30 — imo, locking doors as part of «beginning to close» at 7:30p is a little much, but whatevs.
I asked her if they carried the fluff n’ tuff line and she said she didn’t know, but that if we did, it would be in the toy aisle. Oh gee! You mean stuffed dog toys are in the toy aisle? Wow, wouldn’t have figured that out for myself.
I slowly scanned the toy aisle for any sign of the toys but couldn’t find it. I hate leaving a store empty-​handed so I began walking around to see what kinds of treats they had. I noticed that their prices are a bit higher than I’m used to paying at Natural Pawz and Nourish Pet Care. Ew, shitty customer service and higher prices? No thanks.
For better service, expertise, and lower prices, you’re much better off at Natural Pawz or Nourish Pet Care. I was excited to try Pet Depot out, but it is a total dud compared to the other great, independently-​owned, local pet care stores in Houston.

I do like this shop for it’s «mom and pop» feel even if it is a chain (there are locations throughout California, some in Canada and Mexico, and some on the east coast). It’s smaller and so I can be lazier and walk less to get the few items I need.
If you are looking for an animal to adopt from one of the rescue groups, then coming here on a weekend might be a good way to start. If you are NOT looking to adopt though, then coming here on the weekend could be dangerous! LOL
They do have a nice range of foods for your pals, but there are options now at Petsmart that are just as good as what is offered here and at a lower price. Do your research before you buy — don’t just go by the name — and always read the ingredients. Some «better» brands have been known to change the recipe to keep the price stable so don’t assume the pet food you buy here is better.
They offer antlers here for chewing and I haven’t seen any as big as these at the major pet stores. Bully sticks are here as well, but for some reason the ones they have smell worse than the Red Barn brand we get at the major place. This is why they also suggest buying antlers for chewing!
I will say I like their pet bed options better. Even the largest bed at Petsmart is still not big enough for our great dane, but the one we found here would be (it also costs about 3x as much though). And then there are your grooming services.
They have a lot of all natural treats, but like I said, even the larger chains are getting better at offering these due to demand from pet owners!