Chaparral Electronics Services

Referred to this place via Best Buy service warrantee. Horrible customer service and business practices. Kept getting the runaround for 6 weeks. Finally went to pick up the TV that had been approved for replacement by Best Buy and this company would not give it to me. Told me HIS Best Buy rep said we may not need to take it. I called the Best Buy hotline right then and there and had them call Chaparral (while I was standing there!) and they still would not release it to me until he heard from HIS rep. RIDICULOUS!
DO NOT go to this place if you want your stuff repaired and want it back without having to constantly ask for it!

Want to get really infuriated and racked off then this is where you go.
Took them a brand new, straight out of the box AV unit from SONY (cuz that’s where SONY told me to go) that just did not want to play and I had read the manual back to front and do know sound systems so i knew it was not working. We supply electronics and the first thing I say to anyone calling in is have you RTFM! Vid signal was fine but no sound on any of the channels.
Walking in this place gives you your first BIG clue as they have got kit scattered everywhere in their reception. None of it labelled and a lot of it gathering dust. Dust and electronics do not a healthy system make.
Gave them all the info about what I had tried in order to prove it was faulty (plus some) all printed out neatly and in a folder, yeah I have severe OCD but it helps me OK! (unlike my therapist)
Got my ticket and was assured they would get back to me. For 4 days not a dickie bird so i returned in person as I could not get through on the phone and had left messages which they never responded to. Was told that they had found the problem and they had ordered a new board. I asked what the problem was and was told the technician working on it would get back to me.
For 5 more days, zilch, nada, nothing. Got dragged out of town and forgot about it for a couple of weeks. When I got back I called, ansaphone kicked in. Got in the car and zoomed round there. Sorry, the part is still in transit. Asked, again, what the fault was, same response, tech was not around but would call me. This picture does not get any better so I will cut to the chase. After 5, YES FIVE, weeks I went round there and was cooly told «Oh yeah, we repaired it last week, did no one call you?»
I took it home and plugged it in. Not only was there still no sound but there was now also, no video WTF!!. Straight back the next morning trying to hold it together and, can you believe this, the tech who had worked on it was not available and the repair report contained no details about what board had been replaced or how it had been tested and proven to be working.
Asked for the manager, he was not available.
The reception offered to write up another ticket and put it back in the shop. «No way» said I. «Do you seriously think I can do with another 5 weeks of frustration? Get the manager to call me on his return»
Never heard from them again. AAAAAARGGGH!!!
They are on the approved repairers list. Someone at SONY needs to get their head out of their arse and go audit this crew. RIGHT NOW, PRONTO
Chapparal suck dead dogs, yeah really.
For the record, I was stooopid, should have gone here first
duh!
Review of SONY customer service to follow and, as you probably guessed it won’t be pretty.
Mental note, next review should be a 4/​5* as I appear to be stuck in rut of 1* reviews, sorry.