Chili’s Grill & Bar

Bad customer service! If you want to wait and wait. .and keep on waiting… this is the chillis for you!

This is my first 1 star review. The time was about 3pm on a Friday. The place was about half full, it took waiting 15 minutes before I just walked up to the bartender and he had to come from behind the bar and seat me. The waitress was ok, her section was to large. It took another 25 minutes for the food to come out. Again, it wasn’t busy. They were definitely understaffed, until it was time to sing happy bday. Everyone employee showed up clapping.

This was the dirtiest restaurant I have ever stepped into. Makes me wonder what the kitchen may have looked like. It is a shame because the waitress was so nice. What was sad was the place was not even busy. There might of been ten tables full, however 10 other tables we dirty with plates on them. The bar was even loaded with dirty glasses. Hopefully things here will get better, however I probably won’t go back.

This Chili’s is probably the worst Chili’s you could eat at. My husband and I, had said we wouldn’t go back but since its so close to home we would somehow end up settling for it. Until this last time we went, when we vowed we’d never to go back! We waited 20 minutes for drinks, during that time we were trying to decide if it’d be best to just eat somewhere else. As we were about to get up and leave the waitress came with the drinks. We told her politely we waited a while for our drinks and didn’t feel like staying anymore and we’d more than glady pay our drinks. Her whole demeanor changed and she got very snappy. She said, «Whatever, you didn’t wait 20min but you can go». I stayed in Aw and asked to speak to the manager, he came apologized and said drinks were on him and he was extremely sorry for the inconvenience as far as the wait and her attitude.
And ever since we have not gone back.
Key points:
They take forever.
Its not very clean.
They don’t have very good customer service.

This place is horrible. The food sucks and they won’t refund your money. The manager was not helpful at all (Rod). Not willing to give refund due to new policy. This place should get a zero. DO NOT WASTE YOUR TIME COMING HER THIS PLACE SUCKS. IF I COULD GIVE IT A ZERO, I WOULD. RODRICK SCOTT you need to work on your customer service. DO NOT COME TO THIS PLACE TO EAT…

I chose to visit this location on a Thursday evening around 7 pm. Upon my arrival they had a crowd of maybe 5 tables, but neglected to sit my party of two. Overall, I would rate their customer service very low.

First, I’ll admit that I never actually ate here, but not for the lack of trying. I was headed home from downtown and wanted to grab some to-​go for my family. However, they wouldn’t answer the phone, but I still stopped by to see if I could get something in a reasonable amount of time. Once there, I notice their phone was ringing but being ignored. I asked the girl if they answer their phone and she said they were too busy. I mentioned that I had been trying to call for 15 minutes; she shrugged her shoulders and asked if I was going to order. I asked how long it would take, and she said 25 minutes. I said no thanks. She didn’t say anything. Why would anybody chose to patronize a place that treats you like that? If they are too busy for my business, then they can go on without it.

##1 STAR##
I’ve never seen a chilis like this one. This location was a dump, we start off by the host asking us to be seated and in between that a customer leaving asked for a bag. She left us to go to the back to get him a bag and then came back and seated us. The table next to us was dirty with a wet rag on on the floor. The hostess said our server would be with us shortly but they never showed after 10 min. If your hungry and in the area don’t bother stopping here.

This is the dirtiest restraunt I’ve ever been in I’ve been here 2 times every table was dirty they just stand around please don’t eat here

I’ve been to this Chili’s quite often for lunch, as it is the best table service option near work. It has always satisfied. The service is always fine to great, and the food is good (for Chili’s chain restaurant type food). They have a lot of affordable lunch special options that are plenty of food.
I’ve never had an amazing experience, but I have also never had a bad experience. It is really a very good option for my needs and I am sure I will be back for another work lunch soon. This place is the epitome of A-​OK dining in my opinion.

This is my local Chili’s and have been here a few times. After seeing this I’m a little disgusted to this I just had a margarita and it came from one of these containers of the sweet and sour mix! YUCK! A little bleach over night soak and clean these up!

Wonderful experience. Tasha was wonderful. Food was great and it came out fast. Loved the bacon burger and onion rings!

I am never returning to this place again! The service is horrible! And they move like turtles! We ordered 2 appetizers and the fries came out first and then they brought out my dip right before the food!!! Who does that? Then we got the food and they forgot the garlic bread. They kept saying it’s coming… it came and we were done with the food. Their excuse was the kitchen is backed up. If you need a job please come up here and help. They need it bad! They even cut off a whole section cause they are under staffed. I will continue to go to the Chillis in Sugar Land, Tx

I went in last night to place a to-​go order. First they had a very inexperienced person working on a Friday night. She was not very informative with the menu selection. The others person Jamie was very unconcerned with customer service. I was not happy that it took over 30 minutes for me to receive my order. In the future I will just drive to another location if I want a to go order.

I’ve been to the Chilli’s restaurant many times and I really don’t have much negative or positive to say about the restaurant. We were in the area and decided to go by this particular location on our way back to back home. I really wasn’t going to do a review until I noticed the restaurant on have (1) star and I also remembered how attentive and quick our waiter was. I can’t take away for the experience that others had here but all I can say is that our service was great and food was good as well!

I went to this filthy place on October 22 around 3 pm. This was way after any lunch crowd. I notified management and she tried to blame the waitresses area. The waitress 30 min a day of data til Friday to put it on the previous customer afer he stood up. To top off the dirty floors All over, the food was not hot and it was over cooked. I will stick to my cleaner site in Missouri City/​Sugarland TX.

Worst service ever! We were seated in the bar area and it was not crowded. The bartender took our order quickly but seemed agitated. It took 20 minutes to get a glass of water and even longer to get the appetizer. I was on an hour lunch break and had to leave before my dish even came. I asked to speak to the manager and he was so flustered and did not try to accommodate us at all. Do not go here!

Sat at the bar where I belong, however did not feel at home. The bartender was obviously new to the trade– it was still daylight outside and he was flustered and forgetful. He served me with a smile, yet still slow, even at getting the check lol. Nonetheless, date settled on a beer because the bar wasn’t stocked with any of the 4 drinks requested. Either that or the bartender just had no clue. With a plate of ribs and mash potatoes with corn. Looked pretty good. I had a glass of the house wine, with buffalo chicken salad and was content when I finally left outta there.

Waited 20 minutes to be seated and then they sat my husband and I in the middle of a group party area. Table was not cleaned and service sucked.

From walking in I knew I should have sat at the bar. Though doubt that would have made things better.
I waited 37 minutes for an appetizer, while the table next to me say 20 minutes after I did for their appetizer and meal before I got my single half order or Fries.
Then once my meal arrived, 45 minutes after being sat down, it was incorrect. Had to send it back and explain my order twice more before he understood the order.
The food was not the cause of the rating, but the lack of service and obvious inconsistency of wait staff and training.
This not my normal area of Houston but I have had far better service at many other Chili’s restaurants. As a former waiter, 5 years in 4 star establishment, I know what it takes to provide acceptable service and spectacular service. This comes no where near reasonable or acceptable. Step it up guys.