Conn’s HomePlus

So I feel like I was cheated, My cousin bought an ac unit yesterday because We were tired of this heat and they had treated me decent at the store but then I get home and try to connect the unit and all hope went out the window. The plug for the unit is one I have never seen and now it’s a Sunday and the nearest hardware store to me is closed. So I have no way to plug my ac unit in and all I would have liked is if the guy who was working on commission would tell me that I had to buy a different outlet than the ones I already had. At least the name of the plug so I can find it easier.

I Read all the reviews before going to see if they were really all that bad ! Well let’s start off by soon as you walk in I felt like I was being attacked by a pack of dogs let people shop ! 2^nd I was interested in a purchase big a laptop I got pre-​Approved online already so why not try 1^st mac book is priced 250 – 300 $ over the online price. I asked to see how much it would be monthly do I waited… Here’s the catch they asked to see my lease to my apartment what if I don’t rent? What’s that have to do with anything when I pay utility bills to? Then they go monthly $ 171 down payment $ 372 but you can’t leave with the product today!!! We have to make sure you are verified? Ummmm doesn’t sound to good if I’m paying upfront I want my items smh never again will I be inside another conn artist store BEWARE BEWARE BEWARE !! You do better ordering computers on QVC or HSN and have it delivered next day .
Sheeessh…

We made a purchase in late November, our furniture was delivered 3 days later. Can’t tell y’all how disappointing our experience with conn’s is. Our reclining love seat n couch, both have problems n we have been trying to have conn’s service come out n repair or replace our stuff as needed but no one has called as we were told, per our convo. It’s been 3 weeks n still have had no service. Please, do not buy anything at conn’s.

Thanks Pamela from conns for calling my parents house every day for three weeks thinking I owe you money when you’re looking for someone with a different birthdate. A1 service, I will make sure I shop here in the future…

I purposely wore some of my less desirable cloths when I went in here because I was hoping that they would think I look trashy and not approach me because as we know these guys work on commission. I got some hellos as I walked in the most of them let me go and then this guy walked up and introduced himself, & I knew that I was not going to be able to browse freely. The nice thing for him is he made an easy $ 1500 sale because I had already researched what I wanted online. So it was kind of a test to see who was going to say hello and who is going to profile me.
Anyways I got my Bose system and I am ready to install it, I like going into places like this looking trashy and seeing who will still help me out hahaha.

After reading the reviews, I’m going elsewhere. Thanks for the heads up. I just purchased a home, so I’m in the market for a refrigerator, cooktop, washer and dryer. Too bad Conns to lose.

My husband and I purchased a LG washer and dryer from the Willow Brook Conns location. After about 4 months of our purchase of the washer, our machine began sending error codes and would not complete washing of a load. We purchased the warranty … and a service technician was sent out. He could not fix the issue and needed to order a part for the machine — it took almost 2 weeks for him to come out to complete the repair (we are still paying on our machines) I had to go to the laundry mat and was very inconvenienced and upset that a washing machine only 4 months old was giving us HORRIBLE problems, even worse Conns treated us like the problem was ours — they could care less how we were being inconvenienced, all they cared about was how we rated them– THEY ARE HORRIBLE — PLEASE DONT BUY FROM THESE PEOPLE — What they are can be found in there company name CONNS. My machine is BROKE again after being repaired 3 weeks ago with the new part installed. Now we have to wash at the laundry mat again, and WAIT another week for them to come back and fix what is obviously a DEFECTED washer.
GET IT TOGETHER CONNS.
The Hoyle Family !!!

I went into this Conn’s last Friday and 2 weekends prior. Let me start with the visit two weekends prior:
As a working college student, I’m building my credit. I applied for $ 400 in credit to potentially purchase a mattress. 10 minutes later, I get a called saying I’m approved for $ 4,000 and to come in and ask for someone. Well, I wait a couple of days and go into the store. A guy with a tan complexion, kind of chubby, New York or New England accent comes up to me and I start saying I’m looking for a bed, but I’ve never spent more than $ 500 on a complete bed set. You can just tell he started not trying anymore and kind of was short with me and made me uncomfortable and I left.
I go back last Friday to look for a laptop for my mom and to buy me a TV. Well, a man by the name of Simon approached my mom and I in the best way possible, I was looking forward to going through with him to buy a laptop and super nice TV. Well it turns out he happened to me be helping another customer, so a muslim/​middle-​eastern salesman came to approach us. He saw us looking at the TV’s and I said I only wanted to look at a Toshiba laptop that was around $ 468 dollars. He said something along the lines of «What happened to the TV’s you were looking at?» when he got that I was only interested in the cheapest laptop they had. Then he says that it was a floor model laptop and that it wouldn’t come with the charger or battery because it’s the last floor model they have and I said «well that’s okay, I can order that online because I love the reviews it has and the price» and his response…“What about that laptop, do you like?”…are you kidding me man? I couldn’t believe he said that. He was literally trying to get me to buy laptops that were way above what they are worth and to get me to go back to the TV’s. I treat EVERYONE as if they had families and other stuff going on because you never know, so I’m nice to EVERYONE. But man, I’ve had it with Conn’s salesmen. Other than Simon, I swear, they’ve all just been terrible. I’m never, ever, EVER, going to go back and I tell all of my family and friends about my experiences. If you’re going to buy something from here, I recommend doing it online, but check other prices elsewhere at other stores, because chances are you’re going to be made uncomfortable. You can just read reviews about Conn’s on glassdoor, I just don’t think their salesmen are trained correctly, because a lot of the employees complains are directed towards upper management. I really hope someone notices this review because Conn’s was easily one of the worst experiences I’ve had when shopping for items.
Take your money somewhere else for better customer service!

Worst warranty service ever. Pray your stuff doesn’t break down because it will take a possible week for them to send someone out to fix

After weeks of hemming and hawing, the hunt for a fridge, washer and dryer stopped right here at Conn’s.
I was looking for the 4 door Samsung fridge and the LG washer/​dryer set with steam dryer function.
Besides having the best price, Conn’s promises to price match. They gave excellent service from the moment I walked through the doors. Phil F. took care of the sales and knew his stuff. I enjoy working with people who know what they’re doing.
I was hesitant about using an unknown local store, granted they have multiple locations but I was unfamiliar with them. My agent had encouraged me to use them. On first look, the store’s layout looks dated but they had all the models I was thinking about.
They had the price i wanted and they did one better than the big blue boxed stores. They included the extra hoses and plugs that the other stores wanted to charge extra. Conn’s also included 0% for 18 months. And the credit and ordering process was super quick.
They delivered the next day! Both the Blue Boxed Stores were saying next week delivery. meh No thank you. Delivery wasn’t free but to compete with other stores they offered the cost of delivery as a mail in rebate. A little bit of a nuisance but fine.
On the day of delivery, a team of 3 men showed up within the earlier range of the promised time. Installed the dryer, fixed the outside vent and the inside hose to the dryer.
The fridge, was a monster to install, they took the door off the frame and a portion of the strip from the frame as well. They left everything clean and were thoroughly efficient. Not a scratch on any of them. Even if I had to pay for delivery it would have been worth it. They really toiled to get the appliances in place. They did really good work.
Great experience all round.

Great place to shop. Had a great sales person by the name Ronnie Brown. I recommend this place to everyone!!! Ask for Ronnie Brown. He’s nice

Before moving out to Texas, I have never heard of Conn’s before, but they seem to be everywhere out here. A lot of people told me that you can get pretty good deals for electronics here and I have always seen their ads in the paper, so I figured why not try it out.
I was in search for a fridge, washer and dryer. I walked in and all of sudden I had 3 employees greet me and wondering if I needed any help. I told each one of them that I was just looking around because I already had an idea about what I was looking for now I just wanted the best deal. The customer service when I was looking for items was a little overkill, with the constant questioning about me needing help. It was getting irritating because I told the one sales lady who kept asking, «I’ll let you know if I have any questions, until then I’m just looking around.»
I finally came to a decision on which products I wanted, and let the salesperson know which ones I wanted to purchase. She was helpful at that point and tried to make it as easy as possible to purchase all 3 items. The one thing I do like about Conn’s was the credit option and the cheaper prices. It is hard to pay it all up front unless you’re a baller and just have an extra 2 grand to shell out up front without the credit… props to you if you do! But the credit options Conn’s offer is great because you can easily pay it off before the interest adds up.
So that’s the plus side… the reason for the 2 stars is that everytime I go in to just pay the bill, the customer service is horrible. They are rude and very haste in their mannerism. Sometimes I feel like it’s because I’m not buying anything and they’ve already made their money on my purchases so I’m not that important of a customer. Aren’t you always a customer? Shouldn’t you treat your customers with the same criteria you treat all your customers whether purchasing or not? That’s the only gripe I have about Conn’s. Good deals but customer service needs a bit of work.