Crate & Barrel

Great customer service, great products, but busy heavy trafficked area. Would recommend going on a weekday afternoon!

So many beautiful things and such a nicely organized store! I love visiting here. I have been a Crate & Barrel fan for a while now. I have some furniture pieces from them and love them to death. Of all the things they offer, the dinnerware is my favorite. You can get something for any budget. Hub and I are looking for some everyday white wares and C&B has a great selection. We played with the different styles and set up different settings. The prices are actually comparable to «discount» stores when you compare the white wares to those other stores. Customer service here cannot be beaten. I highly recommend this location of C&B.

I placed an online order ¹²⁄₁₈. Paid, received confirmation number sent to my email address. My item was to be delivered before ¹²⁄₂₃.
I had not received notification from them since my confirmation was sent so I went to check on my order and it had been canceled!!! No notice to me… not an email or phone call. I called today and they said they sent a letter ¹²⁄₂₂. Well that is great… What I had ordered was for my place settings for tonight! No biggie just disappointed!
I wish I had gotten an email or phone call. The reason was the items were out! Shouldn’t it have stated that when I placed the order? Hope they refunded me!
They seem to have cute items and I’m willing to give another chance since it is so close to Christmas

The staff here is so helpful! We are planning our first ever Thanksgiving, so we needed the usual things: plates, bowls, glasses, silverware, etc. We were given guidance where to find what we wanted. So, once we found what we wanted, we (being meticulous) made a list, and then set off to find a salesperson.
The sale-​person was able to get us a cart and loaded it up with all that we needed! Also, we were unaware of a sale they were having, so we spent less than anticipated! Not only were we satisfied with finding what we wanted, they even volunteered to carry it all out to our car! This was so great and helpful, since we had so many bags!
I took off one star because the lines for checkout are a bit slow, but they move faster than they would on Black Friday.

I went here to buy a gift for someone who recently bought a house. The store is orderly and attractive while the staff is friendly and helpful. When I asked about a product the cashier walked me to the item I was looking for. While they were pulling that item from storage I was browsing items I had no intention of purchasing but not once did a salesperson bother me. The no pressure sales and help only when you want it policy is great.
Once they had the item at the resister they asked if it was a gift. Since it was they boxed it in their company box, enclosed a gift receipt, and put it in one of their paper bags with a gift tag on it for adding a personalized message. They do things perfectly when it comes to the sale and how they deal with the customer. I also liked how the store staff does not wear uniforms and dresses a little more casual than biz casual. It just feels way less corporate like and impersonal when dealing with them if they are dressed how they want to present themselves to other people. Many other customers (mostly women) seem to be regulars there since many salespeople know them by name. This store is sort of a hangout for women that live lives of leisure spending all day decorating, going to yoga class, for a pedicure, taking their Pomeranian to therapy, etc. That culture is completely alien to me; a guy that drools looking at tool catalogs and enjoys DIY car/​house repairs. To their credit the store staff and other customers did not make me feel unwelcome because it was probably very obvious I was out of my element there.
Value is something you do not get at this store. Many of the items are made in China or some other place where the cost to produce the goods are low but pricing does not reflect this. I saw a 4 piece made in China set of knives for $ 150; yikes. It’s all in the lighting and presentation how trinkets look pretty so you have to be careful about what you buy. They do sell high quality items like German knives or pots made in France so be sure to pay attention to this. You should get quality and attention to detail with products that matches the kind of money you are paying for them. If you want to buy Chinese knives you can get then for under $ 10 at Walmart.

Ok so the property rental is high here, it makes no difference to me but every item in the store I wanted to purchase had to be ordered and shipped within 10 business days. I dropped no coins here, if I wanted to buy from Amazon would have gone there first.
What’s up with that, my fave SNL remark

If they have minus 5 star, I would give it to Crate & Barrel.
The worst furniture buying experience that I’ve ever had and followed by the ignorant customer service, I have decided that I would never buy anything from Crate & Barrel ever again. Last month, I ordered 2 tables online. When the driver delivered, he only delivered one and deceivingly made us sign for 2 because according to him, one table included 2 pieces (table top and the leg). Trusting him, we signed and kept waiting for the other table but after 2 weeks, we have not received anything. We called C&B customer service. After hours of waiting and phone time, we were transferred from one department to another, from one agent to another, no one has answer for us. We were told corporate will call. Nobody called. They ignored their customer and took the money without deliver the product. I called the store. They told me the same thing «Someone from corporate will give you a call». Nobody called. This is what you get for paying $ 99 for delivery of 2 tables and ended up with one and they don’t care about your other missing table. DON’T BUY FROM CRATE & BARREL. Save yourself time and money, go somewhere else.

For such a large city, I’m surprised that I have to drive almost an hour to get my Crate & Barrel fix. We came in to browse and look at some Vita-​Mix blenders but Williams Sonoma offers a discount so we bought our blender there instead. Employees here weren’t overly friendly. Lots to see with two floors of home furnishings and décor, plenty of housewares and brides putting together a wish list.
I love all the kitchen gadgets and large selection of housewares. Over the years I’ve bought plenty of dishes and outdoor décor all great quality so prices can be steep but you get what you pay for. Don’t miss.

I typically love Crate & Barrel and was so happy I got to run in here for a quick look before lunch. The store was a great size and everything was displayed perfectly. There were a lot of sales and the best part is that the sales people don’t harass you like other stores. Definitely makes my shopping more peaceful. Crate & Barrel is the best place for high quality and chic kitchen accessories and home décor!

Crate and Barrel ordered a calphalon roaster 10/​02/​2014 they said it’s backordered and will be shipped beginning of october than they said middle of october now november. I know how they get their reputation as Liers

If you are looking for very chic, high quality stuff for your home, here is the place you should be. Love its color design, high end dining sets, all different kind of cups, wine glasses. Very friendly sales people. Nice store to buy to build for your dream home!

What kind of company sells a bed with a missing part? This one. The best part is they think they’re doing me a favor by promising to bring it a month later. Avoid buying such a big purchase here. My first and last. Will update if I am compensated for this. Imagine buying a bed and not having one for a month. Crazy. Update; It’s been two weeks since they promised to fix bed by bringing a new one and it turns out a new one wasn’t even needed just the wood peices to hold the matress in place. What a mess up. This morning I dreamt I was still sleeping on the floor, that’s how long it’s been since I had a real bed. Sad story I know.

AMAZING experience. I walked in here with nothing but a swatch of colors of my place and an idea. Stacy took this vision and put together a whole living room for me. She was patient, insightful and a pleasure to deal with. My living room came together perfectly. Delivery came as scheduled, the delivery people were very professional, attentive and efficient. Thank you for a beautiful living room!

Big Box — big selection. C&B always has some of the trendiest items in town and a lot of time at some of the best prices (factoring in quality). The staff is always friendly and the service is quick. This is the perfect place to by a last minute gift for any occasion.

WHAT A JOKE
I ordered 2 bookshelves on May 31 and was told that they be ready for pick up on, or before, June 4^th.
June 4^th came so I called and asked if they were there… they weren’t but I was assure that they’d be there by June 10^th.
No call on June 10^th so I called today and they told me that they still weren’t there. But they may be there later this week… But no guarantees.
Luckily I got an apology though. I asked to have the furniture shipped straight to my house but that delivery was even longer…
Looking to cancel the order now — but I actually like the product.

Do not order for pickup at this store. I wasted over 2 hours waiting on two different occasions for them to «find» the order. What a nightmare.

3.5 stars — I was wanting to check out this store for a long time so one evening I got the chance to visit.
Actually I enjoyed looking at all the kitchen accessories and dishes, pasta machines, glasses and everything you could imagine to get for your home kitchen. I really wanted to purchase a new set of oven safe to 400 degree + white dishes to be able to put under the broiler or oven for my cooking needs. They had a smaller selection than Sur La Table and were limited on their matching accessory pieces. I really needed a pretty commercial grade complete set with all the accessories but had trouble reaching an Internet company I found everything at. Anyway they have other pretty dishes and sets around the corner that I ended up buying. I found one of their unique styles in a complete set with the extra accessories. I literally cleared off the entire shelf plus got all their back stock. The ladies packed my all new dish set very well in an off white sturdy paper. Yes great customer service with that tedious project. They even helped me carry everything out to my car. For this reason I bumped them up to 4 stars.
They also carry lots of accessories, pictures, bedspreads and all kinds of décor for your home. They have more casual furniture suited for an apartment/​condo lifestyle.
If you’re into drinking they carry all the different type of glasses you could want. Only problem I found were most of them were a lighter weight glass than what you would find in a bar.
Anyway fun store worth checking out!

My fiancé and I were invited for the crate & barrel wedding registry event. Thank you to
for the invitation.
It starts from 9am-​11am (before business hours on Sunday)
The staff were supper friendly. They served us light breakfast bites & beverages.
Honestly, I came here just to spend some time shopping with the fiancé. In the past, I’ve seen a few of my friend’s registry. I was in shock to see the prices on the things they requested. I’m a frugal person, and there were things at crate & barrel I know I can find somewhere else cheaper.
I’m really glad we checked out this event. I found so many nifty kitchen gadgets for a reasonable price. Some items I don’t even see at sur la table. I felt really comfortable to create a registry list.
We are not expecting our registry to be fulfilled from our guests. The neat thing about the registry, if your items are still listed crate & barrel gives you a 10% off & 15% if you use crate & barrel c/​c.
I recommend attending these registry events. An excuse to get out & some fun time with your partner. You’ll be surprised on their taste for your future home!

I LOVE Crate & Barrel. It has everything you need to stock your kitchen to run your own cooking show (in your head of course). It’s great for wedding registries because of it’s online site and the pick up in store options.
If you’re like us, we have a hodge-​podge of stuff collected from college and stuff we’ve managed to steal from our parents, which were last in style in the late 70s/​early 80s (known as the greatest era of style). It was great to get a matching set of wine glasses/​utensils/​nice china. C&B has something for everyone. They ship everywhere, and use an ungodly amount of packaging to ensure that your stuff arrives in one piece. Trees, shield your eyes. For example, we received 12 wine glasses in pristine condition thanks to at least a mile in bubble wrap and special paper that creates a fine cushion around the glasses. If you have a friend that’s moving soon, they will love you for the amount of packaging you will have to off them.
Why I knocked off a few stars: price for non-​kitchen items can be on the high side and they hardly ever offer free shipping no matter how much you spend. No free shipping?! Really? I can understand for large, bulky items like furniture, but most of the stuff I could get off Amazon and get free shipping. Their non-​kitchen items can be rather pricey for average quality items.

Ah Crate & Barrel, how I love you and I hate you at the same time…
I have to admit. I go to C&B a lot. and when I say a lot, I mean A LOT!!! The sad thing is I usually always walk out of the store empty handed. Why? Well, let’s just say that I can’t really afford C&B and I’m not ashamed to admit it.
They have some REALLY nice furniture that I wouldn’t mind owning. But come on, who am I kidding? It’s C&B. It’s expensive!!! Well, okay, expensive is relative. But it’s definitely expensive for me! Those of you who can afford C&B, shut up!
I come in the store, and I browse. Like Farrah mentioned, they usually have sales, but even their sale prices are out of my range. I love their furniture. They’re solid and they will last you a lifetime because they’re made of solid wood and they’re sturdy and I know people that have owned C&B furniture forever. However, high-​end furniture comes with a high-​end price tag. Yes, it’s not as expensive as, say, «Roche Bobois» but it’s still expensive (FOR ME!!!)
Some of their furniture pieces are pretty modern and contemporary looking, some are more old-​fashioned. So, let’s just say there’s something for everybody here. All the furniture is located upstairs (ok, they have some on display downstairs as well) and they have accent pieces, cookwares, cutleries, dining pieces, etc downstairs.
I can only imagine owning some of their furniture (ok, I own some that I bought off of Craigslist) and some of their higher-​end cookwares (all-​clad cookwares, anybody?) but for now I’ll just be daydreaming.