David McDavid Auto Group

Well I am a pretty live and let live person and usually just go on about my business and ignore stupidity like this but this has become pure deceit and fraud at this point.
I really do not like writing stuff like this because I am sure there are good hardworking people working here that need a job and do a good job but this place is very poorly managed (that’s an understatement) and really not worth the time! Tic-​Tock… I waited until noon for a call back before posting this to try and give them one last chance to do what they said they would do and what is RIGHT. VERY POOR MANAGEMENT!
First how does a large business like this not have standard operating procedure that are routinely followed for handling standard accounting activities? That alone should make one wonder as to the credibility of the entire operation.
Secondly now after two, if I don’t get a check today now three, exact failures, it does make one wonder if the company does not ROUTINELY operate like this to DEFRAUD its customers! How can a company make the same mistake now going on three times in 4 months? How many other refunds have they banked instead of paid to customer that have refinanced? This seems to be the routine rather than the atypical at this place! What a deal!
Third, how do you go through three accounting ladies in 4 months! Where I come from the boss gets fired after the third one! It is not an employee problem it is a MANAGEMENT PROBLEM! Which as with any car place «The God Father» always sends the lowest level person to do their dirty work! With all this hoop-​la I still have not talked to anyone but the lowly accounting lady! General Manger was going to call — guess I missed it! (281−660−3529)
Forth the entire process seems setup to screw the purchaser of the GAP policy. Why is the dealer even in the loop after the sale? AND the actual underwriter specifically STATES «The Dealer can refund the money the day they request the releases of the policy.» NOT 9 – 12 weeks later! And if you don’t call and complain after 9 – 12 weeks it still does not happen! How incompetent can a place be? This has now happened twice and again if no check today three times! And the dealer expects us to think this is not an intentional process intended to basically defraud the consumer? Would the Dealer please explain here for us all to understand this process? And why the underwriter gives me a completely different story?
Ok, now a few words about the OVERPRICED GAP insurance sold by dealers! DO NOT BUY IT at the DEALER! That is not to say some people do not need it! If you get a low interest loan and make a decent down payment most people really do not need it. If you do not put down a good down payment and/​or have a higher interest loan it may be a good idea and worth it. Especially if you are not a good driver, drive high risk areas or high risk times of the day (night)! Now all that said BUY IT FROM YOUR AUTO INSURANCE COMPANY! It is half-​price of what the dealer is selling (big surprise there!) and it is sold by the year not all at once. Therefore you can check the value of your car and the payoff amount each year and only buy it if you need it! So there is your free consumer tip of day!!! Worth every penny!
So bottom line AVOID THIS DEALER LIKE THE PLAGUE! At one time MANY years ago they had a decent reputation but whoever they sold the company too has ruined that! Stay away! Maybe someday the car buying model will change. I still can’t believe in this day and age they expect a customer to do that tap-​dance with «Gui-​do» in the glass booth! Where is Tesla when you need them! Come on Tesla Motors.
ok 12:04 PM 12÷9÷2014 No return call! Just FYI after filling out the internet request for a car when I bough the TWO cars there I was called before I closed the browser! Funny how that is!
WKB