Delta Mechanical, Inc.

I called home Depot on January 31, 2014 for an estimate on a hot water install and was bait and switched to Delta Mechanical. They said they needed a credit card number to bill the repair too and also stated no charges would be made until the job is completed. The following day there was an $ 1102.14 authorization hold on my debit card from Home Depot. I called Scott back at ext 166 (and he never answered or returned my call). The work was never completed however the full charge went through on my debit card.
I called and cancelled the work on February 1, 2014 so authorization should have just fallen off but instead it went through as a charge. Scott at Delta was adamant that I needed a new hot water heater however, I got the repair made by a reputable company in Reno, NV Michaels Plumbing for under $ 200.00.

I have hired a lot of contractors over the past year getting 2 houses on the market and sold. Delta Mechanical has set a new low bar for poor service. Home Depot should absolutely never use this company again as I now have a bad taste in my mouth for them as well.
My one day install of a water heater that I called for at 7:30 am is not done at 8pm and they will have to come back tomorrow to finish. They flat out told me I needed things for code that I do not need and the $ 299 install that Home Depot advertises has ballooned to close to $ 1000. I knew it would be more that $ 299 but not that much more especially when they did not finish the job the same day.
Reuben the supervisor was totally unhelpful so I will take the matter up with Delta Mechanical and Home Depot’s corporate offices.
Incredibly bad all the way around from sending a worker on his first job, and without all the parts and tools he needed, through Reuben the supervisor who was more concerned with being upset with his worker than taking care of a customer.

I arranged through home depot in Austin, to have someone install a new dishwasher, faucet, garbage disposal. It’s ‘new’ plumbing, i.e. hot/​cold lines just stubbed out from floor. I was clear with what I needed doing, I even sent a picture for the visual of stubbed pipes.
A guy came out around 4PM– said basically he had no idea it was all new, they really don’t do that kind of thing, he would have to go to town to get a part, they didn’t drill holes in things (water line) I told him I was happy to, if he had a drill bit, I’ll charge up my drill. He talked over me. Actually by the end of it, I just wanted these guys OUT of my house. I didn’t trust them to do the work. When I pulled out the dishwasher, he called his supervisor again and said it would be another $ 150 on top of the $ 478 to install everything. Even I know that’s absurd. So I said no thank you and they left.
Home Depot was very apologetic, said they’d get it taken care of, etc. there was obviously some miscommunication. I set up another appt. for three days later. Apparently NOW they needed to actually SEE it to give me a quote. Monday rolls around, I arranged my day to be available from 8 – 2 and it’s a no show. No call. No nothing. So I called at 3:30 — apparently someone else had an emergency that was being taken care of and they didn’t know when someone could be over.
So that was it. I said please cancel my order. I’ve had it. Called another company, a local smaller operation — they are coming over tomorrow, much nicer and charging $ 450. Delta Mechanical has a LOT of work to do with it’s customer service and attitude of contractors.

I purchased a new toilet for my mother from Home Depot in January 2012. Upon purchasing the toilet we also bought installation for an additional $ 69, which would be provided by Home Depot’s preferred plumbing contractor. The installation of the service was provided by the local Houston office of Delta Mechanical, Inc.
The initial installation of the toilet went smoothly, or so we thought. The plumber who installed the toilet said everything went well, and that there were no issues, we’d be able to use the toilet 24 hours after the caulking dried.
Upon inspection of the installation the following day, we noticed that the plumber who installed the toilet did not install the toilet using both floor bolts/​screws as required. He installed one bolt on the left side base of the toilet, but simply filled the second screw hole on the right side of the toilet with caulk and placed the cap on.
Seeing this, we requested that Delta Mechanical send another plumber out to finish the job as promised. Several weeks later another plumber arrived in February 2012. He told my mother that he would have it fixed in a few minutes. However, he didn’t fix the issue, he just tried to make it look like he did.
Instead of removing the toilet to put the second bolt in as needed, he simply cut a bolt, screwed it in to the cap, put caulk on it and shoved it in the bolt hole from the top side of the toilet. He then assured my mother several times that is how you could do it.
So two separate plumbers from the same company tried to trick us in to believing they had performed their job as promised. The second of which lied to us directly. One would think that if they were going back to fix a bad installation they’d make sure to do the job right, but they chose to lie to us instead.
I have no doubt, if they could do it twice in one house, that they can and probably do it elsewhere.
EDIT — As of 27 FEB 2012 Delta Mechanical had correctly installed the toilet and refunded the full price of installation. They did however, lie yet again during their third and final trip. The master plumber they sent tried to convince us that they had told us originally that we needed a new flange for the toilet. They told us no such thing.
A woman also called to verify the name and address for the refund but was extremely rude when doing so. Probably because of this negative review here on Unilocal and the fact that I had reported them to the Better Business Bureau. I did not request a refund at any time, I simply wanted the toilet installed properly as paid for.