Discount Tire Store – Houston, TX

This was my first time going here to get a fix on my truck. After getting my tires rotated at a Walmart Auto Center, I was told that a nail was in my front right tire, and I need to get it plugged right away. When I got here, the people told me that the nail is in a bad spot of the tire, near the edge, and that it would need a replacement.
Luckily, they had the same tires that I have on my Chevy. I agreed to have the tire replaced, which was only $ 60. The guy then told me that he’d give me a better deal; he offered me warranty on all four tires in case they go bad or something. I gladly accepted the offer for only $ 44 more. I was glad I took that offer because anything can happen with car troubles, and it was highly suggested by this man.
The fix took about an hour, but the guys at the shop are fast, and friendly and will tell you anything else that needs to be fixed after they’re done. All together I walked out of there paying about $ 125 but it was worth it getting warranty and all. And the prices on some tires are really reasonable, just ask for some selections.
It’s a nice repair shop for tires, and I will be coming back here whenever I need some new tires or fixing up on them. Friendly people, reasonable prices, and great hospitality are at this Discount Tire. I really enjoy that a lot.

Angel took great care of me! He was kind, professional, and efficient.

This place is fast and fair on their prices. Discount tire offers free tire patches and air. NTB charges you 30 $ for that service and nickel and dime you. I normally go to discount tire and buy used tires for around 60 $. I went to goodyear and their air compressor wasn’t working (how do you run a tire shop without the ability to air tires?) so discount tire wins when it comes to local large chain tire shops.

Went right around opening and was surprised to see so many other people there already. But I was greeted immediately and left with a set of all new tires in under 45 minutes!
The online system is also fairly accurate. I put in my make and model and it suggested tires for my car. It even said whether this location had it in stock. Very pleased.

I don’t think I can say enough great things about this place. Every single person I interacted with was friendly, respectful, and extremely knowledgeable. These guys really went above and beyond for me and worked with me to wait to get my wheels refinished before replacing my tires. They were so easy to work with, which I really appreciated. Absolutely awesome customer service. Thank you Marquis, Taigen, Sam, and the rest of the staff there for greatly exceeding my expectations and doing a great job. This will be the only place I go for my tire replacement and maintenance needs in the future. Highly recommended.

The staff here is courteous and professional. They get you in and out in a timely manner without costing you an arm and a leg. I got four new tires and was on the road in less than 30 minutes. No gimmicks, just professional service. How it should be.

Yep all 5 stars! I worked with Ryan, who hands down is cute and professional. Someone’s muffler fell off in front of me while driving on 249 and I thought I just rolled over it with no issues. But 5 seconds later my tire blew out and rim was totally bent! So I rolled off the HWY to Sam’s club and they put on my spare! Bright and early I call Ryan and he was so nice and pleasant even over the phone. He gave me an estimate and I was pleased with that! When I arrived he still was pleasant and remembered our conversation via phone! I can’t stress to you how much I love great customer service! The crazy part is that he had just got in a car accident that morning and it still didn’t reflex his professionalism and customer service. I was so pleased when they called me to pick up my car. I stopped and got him a Thank You (pay it forward) cupcake from Small Cupcakes. Just a little something to brightens some else’s day

The customer service at this location is phenomenal! I highly recommend coming here; they will take care of you. My fiancé and I always comment on what great service they always provide at this location, and it will definitely be a spot we will miss living close to after we move. Thank you Ricky Jackson and the rest of the team!

Sadly everytime I come here I some how manage to get the same man named Troy. This time I was with my boyfriend and as we approach the counter he says can I help you sir. Um, hi? Did you not see me standing here. I proceed to let him know it’s my car and my back tire is low. He goes looks at all of them. Comes back in and says well you need two new front tires. I said well the reason I’m here is because the back tire. He then holds his hand up and says, I understand but you also need two new front tires. As this is happening my boyfriend now understands why I said when we walked in I hope we don’t get him. Thankfully my boyfriend steps in and left him know why we are here (the back left tire) all of sudden he gets it!!! What a coincidence we say the same thing just different genders and he only understands when another man tells him. I’m sure the service is here is usually great. But for me it just seems like you have to be a male for this «Troy» to help you.

Having been a loyal Discount Tire customer for a very, very long time (over 30 years), I couldn’t help but be somewhat heartbroken when I walked into the Discount Tire store at 9415 FM 1960 Rd, West (Houston, TX 77 070) to see the lobby practically empty (during rush hour traffic) — with only one customer in the entire place. I suppose long past is the time when they used to have their lobby full, customers bustling around all over the place, because Discount Tire WAS the place we could count on for great customer service. Well, it seems those days are gone — hence the empty lobby.
I came into the store to buy two new tires and I wanted them installed on the front, not the rear like they recommend. Why? — Because front tires wear faster and because (to me) new tires in front give better braking and steering control. Moreover, when travelling at highway speeds, what would you prefer — a tire blowout in the front or a blowout in the rear? My money says a rear tire blowout offers a higher chance of survivability than one in the front. Thus, I would prefer to avoid a front tire blowout at all costs. But most importantly though, I wanted the new tires mounted on the front because that was what I wanted.
I have read the research and I understand the physics behind placing the tires with the most tread in the rear (rear tire hydroplaning is harder to correct for) and it makes perfect sense. However, I still wanted the new tires mounted on the front (the tread on the other two tires was still good). When placing my request, the salesman would not budge; «the new tires MUST be mounted on the rear» he says. So I walked out and purchased my tires from a tire store down the street (and saved money in the process).
Whatever happened to «the customer is always right?»
FYI: I was told by a tire salesman recently, that mounting new tires on the rear is a tricky way for tire retailers to push you into replacing all four tires, since «you wouldn’t want to be driving around with a couple worn tires.»
Just a quick side note: all of the tire manufacturers and tire retail stores recommend continued tire rotation from the front to the rear and vice versa. Question: doesn’t rotating the tires as is recommended placing the more worn tires in the back, contrary to the spirit of their «mounting the tires with the most tread in the rear» policy?

I’d give this place 10 stars on a scale of 1 – 5! Talk about exceptional customer care! We had a bad flat (metal touching the road kind of bad) 2 blocks from the store. I can see the store but the car couldn’t make it. Called the store for a referral to towing service. Chris from Discount Tire came over to help us personally. Helped us find the spare tire, pump air in, and put it on to get across the street. Got to the store right at closing time and they stayed to take care of us. WOW is all I can say. Discount Tire has always treated us nicely but this is going way above and beyond to take care of loyal customer!!! THANK YOU Chris!!!

These guys are awesome, Ricky is extremely knowledgeable and knew the best deal tire for my car. I was going to get a smaller more expensive tire but by memory found me a slightly larger size tire that was on sale — 25 $ cheaper per tire. I’m on a tight budget, so yeah saving me 100 $ earns them a good review. John is hilarious and a knowledgeable, hard worker.

Left work and had a nail in my tire. Pulled in here about 5:30 (they close at 6) and they couldn’t have been more friendly. They were fast, efficient and repaired my tire and had be back on the road by 6:20PM. I thanked them for staying late to fix my tire instead of leaving me stranded. Quality customer service goes a long way, and the guys here deserve every bit of praise they get.

My daughter and I came here for a second opinion after another local place: cough cough Firestone: told me I needed a new tire. The gentleman helping us was very friendly and told me my tire was able to be patched and a new tire wasn’t needed. I was charged $ 0 and my car was done in less than 15 mins. I appreciate Discount Tire not trying to get one over on a woman who knows little about cars. Shame on you Firestone!

Firestone wanted $ 30 to patch a tire. These guys did it for free, without the road hazard coverage!!! Friendly, knowledgeable staff, expedited the line quickly and frequently apologized to everyone for delays. Will be back when it’s time to buy tires.

Freakkishly fast and efficient service. Friendly people too! In and out for a couple of new tires in 10 minutes!!!