Discount Tire Store – Houston, TX

I came in for 4 new tires since one had a really bad blow out. I priced the tires online and then decided to come in store. After checking out about 5 different places I decided to come here. The only reason why I didn’t give 5 stars is because my walk out the store price online was about $ 40 cheaper than in store pricing. While everything is optional I ended up spending extra money on something that it didn’t show online that I needed but was told I needed in store. It was still under my budget for new tires but the price discrepancy when you build packages online and in store may turn others away.

Stopped in for a tire rotation on my vehicle today, and Will greeted me at the door with impeccable service. He was very cordial and even checked the depth of each tire tread to ensure my safety. About an hour goes by, and I notice the guys in the shop pushing my Truck out of the Bay, so I went out to see what was going on. DEAD BATTERY! So I asked, «did you leave the key on?»
Oh No! We never do that, its against the policy to do that, the Tech says that rotated the
I tell him I just had the oil changed, and washed it, and it cranked normal. The Amp Gauge didn’t show the Alternator charging past 14!
So here I am, and Will says «Ah let me see if we can do something here!
OK Will, great… how about a jump start? Oh! Well we don’t have a jump start machine, maybe I can get one of the guys to use his vehicle. After being jump-​started, I drove around for a while to make sure the battery recharged so I could have it tested. Stopped by Interstate Battery on Jones and 1960, and they performed a complete charging and starting system analysis. Guess what??? The Battery was just fine! As I suspected.
I called to let Will know it was not a dead battery, but he wasn’t available.
I arrived home, and jumped out to get the mail, and as I get back in, I see ink marks on the leather seat. Not only have I lost half a day, now I have blue ink from the techs pen that was in his pocket, or hand… who knows!
I call back, and ask for Brian the manager. His reply to me is «Well unfortunately we have to use pens around here!» To add insult to injury, he tells me that the kid probably left the key on to set the TPMS monitors, on my 2011 Truck. I pointed out that it wasn’t necessary to do that, because it resets itself while driving. So excuse #1. Then I am told there is no reason to have the key on, and that they are required to leave the key outside of the vehicle, so not to lock the doors automatically. Excuse #2. When I point out the 4 black hand prints on my hood from his techs pushing my truck out by hand… he says, oh they probably didn’t realize it.
Wait! What? They didn’t realize it… this is the same guys your are defending here that you claim never make mistakes. Which side of the mouth do I pay attention too?
Its one thing to be the most courteous person in the world while everything is going along smoothly, but that courtesy is worthless if it turns into patronizing double speak, at the first sign of a problem.
Hey! Discount Tire Company, it’s ok if your guy makes a mistake… not the end of the world!
But don’t brag about how great they are, and how On Your Game you are, if all the evidence shows they screwed up. Just say you are Sorry, and let your ex customer know you will have a talk with them, so they can learn from their mistakes.
By the way this is the third time I had to speak with management about unprofessional service. Three lug nuts each on both right side wheels were left hanging by a thread. Luckily I caught it before my wife took off on a road trip to Florida. Same response back then… Oh, that never happens here! Were so Sorry! Can we make it up to you? Yes, yes you can. Put a Quality Control Tech in your Bay so they can ensure the safety of your customers. After all its only the most important item on your car beside Brakes!
Hope this helps people!
Now out to the garage to check all the lug nuts!

I went there with a my new to me BMW 335i, I had a flat on my new Bridgestone Run-flat…yes the TPMS gave me the warning as soon as I got in my car leaving from work. So I thought I would call and see how much This Discount Tire would cost me… mind you I just got this BMW 335i M performance and have not even thought about looking at tires yet, Rocky quickly answered and told me there is no charge for this, «really,“I kind of choked a little, «Free!!!,» patch repair as I knew there had to be a catch, right? Nope, Rocky is a man of his word fixed it and only with a slight hick-up…I was on the road in 30 minutes. Wow «Free» and BMW are more often than not even used in the same sentence… well not in this case, thank God, as the Christmas Holidays has certainly made things a little tight for me. Thank you Rocky and your team are exceptional!!!

Exceptional service!!! Brian was fantastic! I had a tire with a nail in it and needed it to be repaired. I had to ask them to come next door and pick my car up as I was unable to leave work. Brian cheerfully said it was no big deal and was happy to do it! He truly went ABOVE AND BEYOND in helping me! I have been a customer for a long time and they never disappoint! Everyone there is always extremely friendly, fast, and courteous!

Scott greeted me as I pulled in and was super nice and professional. Stopped in to get my tires rotated. Lobby are clean and cool. Employee walked around lobby offering cold water to everyone waiting. Have been here several times before for air in tires. The counter guys have always been helpful, fast and courteous. Definitely recommend this location!

This store is fantastic! It is so refreshing to be waited on by fast, courteous employees. I went in for new tires, but it turns out that they’re not needed now. The employee is great! His name is Jess-​if you want his service. It was because of Jess that this store location will be nine from now on. Honesty does matter!

Great service. Fast and friendly. Everyone knew their stuff, I have a difficult car (German), it was nice that they know how to handle an impact bubble on tires.
They don’t get 5 star because of the cursing. Don’t get me wrong I curse with the best of them, but homeboy yelling profanity off the top of his lungs wasn’t very professional; may offend others.

Best place to buy tires. I don’t go anywhere else they take care of you so if u need tires come visit this place!!!

I’ve been to a few Discount Tires and this is the best one that I’ve been to. Customer service was good, they get me in and out of there pretty fast.

I bought new tires a year ago and had prompt courteous service. It turns out that the chinese manufacturer of the replacement valves made faulty product, and Discount Tire had reports of cracking and failure. The DOT or the manufacturer have not yet mounted a recall, but Discount Tire decided to do one. OK, maybe their insurance carrier wanted them too, maybe they are avoiding lawsuits, but I think it is unusual for a retailer to recall and replace something like this in advance of any government or manufacturer action. The valves were replaced promptly after I arrived for my internet-​made appointment. I didn’t even get to finish the new Road & Track magazine article on the new ZR-​1 Corvette before my car was done!