Dry Clean Super Center of the Heights

My mother picked up a shirt today she had left with this place a few days ago. The shirt had multiple stains on it (they look like dried blood to me). These were not there when she took the shirt in. When she took it back to the cleaners, not only did they refuse to fix it, the owner REFUSED to come speak with her about it. He made a young girl come out and deal with her. When she refused to leave, he came out shouting at me to «Get out!» Avoid this place like the plague.

1^st strike, we are so done with this place. 1^st strike my girlfriend went in and they were yelling at a customer, that is never okay. 2^nd strike was she called to see what the hours were and the lady who answered the phone told her to look online and hung up. When she called back and asked for the manager he asked who it was and what did they want. 3^rd and final was today, I went in and one of the women that works there told me I needed to get the dog hair off the clothes before I bring them in. Now I am not brain surgeon but the word clean is in the name of the business. Did I miss something? There was barely any hair, we have 4 white dogs and that was minimal. Ridiculous, I will not return, their job is to clean, my job is to pay them to do that. I drop of dirty clothes and they give back clean ones, end of story. I am going to find a new place because this is unacceptable.
Also they charge a fee for not prepaying, that is crazy as well.

If I could give zero stars, I certainly would. I have been a VERY loyal customer for over a year (multiple times a week kind of loyal), and have just received some of the worst customer service I’ve ever experienced. First of all, my husband and I have asked them repeatedly NOT to put creases in our shorts and jeans, and the last 5 times they’ve had creases. When I told them about it they told me that I needed to be sure they add the «no crease» tags. Not my responsibility, but OK.
Then, I went to pick up a large order today and one of my Gap sweaters had a large hole right in front. I asked the man who appears to be the owner or manager about it and, after he pretended not to see it, he finally told me that I need to check my closet because something in my closet ripped it! What?! I know for certain there was no hole when I dropped it off. I wore it on a Friday, and dropped it off the very next Saturday morning. He was very combative and very rude with me and denied everything all while backing away from me trying to end/​ignore the conversation. I told him that I would never be back because it’s clear he doesn’t care about my garments and then he told me to «get out!». Don’t have to tell me twice.
Disgusting service, please never go here.

I have been going here since 95 and I finally had enough! Ted the manager/​owner is a complete dick! They have lost my clothes had to call another customer to get my clothes more than once! Then yesterday there system was down and I. Paid for my items and he kept my receipt yesterday and today he kept asking me for my receipt the girl remember me paying yesterday but yet he wanted to keep arguing with me! How pathetic are you arguing with a customer that has been coming here for that long! You stupid jackass! You dont deserve my business or my money!

I’ve been going here for about 6 months now. I don’t take a lot of clothes because im cheap, but I do take some expensive pieces. Service and work quality are good. No complaints so far. I’ve tried a few places in the neighborhood and for now this is my spot.

If you value your clothes, DO NOT GO HERE. I gave this place a chance because of its convenient location and cheap price. Not only is the service terrible, but they also ruined two of my nice shirts. My husband wears suits to work on a daily basis, so we have given this place a lot of business. When we brought the hole in my [brand new tory burch!!] shirt to their attention, they handled the situation poorly. They refused to do anything about it and said they were not responsible for any hole. I understand dry cleaners have to say this, but as a good business person, the owner should’ve paid for the shirt, and he would’ve kept his customer. So not only did they ruin two of my shirts, they lost a customer who spends a lot of money on dry cleaning.
if you want you clothes cleaned correctly and you don’t want to worry about they getting ruined I would recommend eagle express dry cleaners on Wesheimer. i normally take nicer things there, but didn’t this time because I didn’t want to drive there. Turns out I should’ve made the trip!

This place is so hit or miss. Location is convenient for me, which is the only reason I keep going back. For most items, this place is just fine, but I have a lot of silk garments and they do a good job with some of them, but some items look worse when I pick them up than they looked when I dropped them off. A top I just wore yesterday looked like it had pit stains (which it definitely didn’t have) and the armpit area was all wrinkled when the rest of it wasn’t. Um, what? There are a couple tops that are a total loss after going there, which is really upsetting, especially considering that you tend not to notice those details until you get home. Surprisingly though, I brought a dress there recently (albeit, it wasn’t silk) and there was some dirty spots from a drunken wedding I went to… I was sure that they would either ruin it or the spots would still be there (which is the usual when I point out a stain, when I get the garment back it’s still there), but the dress looked great.
I guess the bottom line is that for low-​ticket items or laundering, this place is just fine… but I’m still hesitant to bring my silk or higher-​end items here. I’d love suggestions on where people bring their high end items. I’d like to think I can trust my dry cleaner to not ruin my items… and what’s up with so many of them having signs that say they aren’t responsible to damage to garments. What?! That makes no sense.

The manager of this business,“Ted,” is unprofessional and rude and yelled at my husband when he brought to his attention the damage that was done to my dress shirt while in his company’s possession. When It was brought to his attention that the sleeve had been torn he denied any responsibility and said that customers are usually unaware when they tear their shirts. Really? I’m going to be unaware when I rip the elbow of my shirt wide open? When I went back up with the shirt to ask him about the situation he began to yell, «how many times I tell him, how many times I tell him,» as I calmly tried to ask him about the situation. Needless to say after the unprofessional manner in which this company has handled this situation I wouldn’t recommend this company to anyone. Unless you like to be yelled at, you have more shirts than you know what to do with, and don’t mind paying for people to destroy your property don’t go to this dry cleaners.

In by 9am out by 5pm. Bull$hit. Constantly clothes aren’t ready until the next day when you bring them in before 9. Oh, and when you complain, manager yells at you… Ridiculous.
Edit: This place is doing a bit better with service. I was forced to come back when my other cleaner couldn’t promise same day service anymore. So far, it’s looking good.

They have an F RATING with the BBB!!! They get no stars in my rating but had to check the box to post.
I have been a customer of the Dry Clean Super Center in the Heights for the last 2 yrs. They have been very timely and respectful until the day I went to pick up items that were dropped off on November 6, 2012. I went out of town and was not able to pick up my 9 items up until Saturday, 11−17−12 at 8am. The owner was there this day, Mr. Lee. He asked that I give him a couple of weeks to locate them as he needed to look on the cameras to see if someone else accidentally picked up my items. I had items that I did drop off again this day, as I still had faith in them. When I went to pick up the other items, I checked in to see what the status was for my lost items. I spoke with Ted who is the manager. He was not very professional at all. He yelled at me saying that I had already picked up my items and he didn’t know why I was there. I asked if he had the opportunity to look at the cameras, he said that he did not have time for that. He asked that I come back in a couple of days. Instead of going back I called, he asked that I call back at 2pm. I called back at 2pm and he refused to talk to me. One of the ladies who work in the front suggested that I stop by the next morning to speak with Mr. Lee again. I spoke with Mr. Lee at 7:30am, not really getting any information. He said that I needed to speak to Ted, the manager. Ted called on the phone asking me to leave. He yelled at me saying that I was lying and I have my clothes, he said that I was very strange. I mentioned that I would call the BBB and he was not worried. At this point all that I was asking for was a reimbursement. He refused. He said I will look at cameras tonight and call you tomorrow. Of course he had not called, I called him, he said that I could take him to court. I am obviously not the first to have this problem, I called the BBB and they have an F rating, 9 others that they did not do anything about.
If I were you I would not trust them with your clothes. Very disrespectful management and unprofessional.

I cheated on my normal dry cleaners, which is a stone throw away form my job. I am officially filing for DIVORCE!
Let me tell you about my new love…
First, almost everything is $ 2.19, great deal. I had a nice dress and it was about $ 6.00, no problem.
Second, they have a drive thru door and they bring it out to your car and load it up in the back seat for you! I was blown away.
My total bill for one suit jacket, one pant, one delicate dress, and 4 scarves was about $ 20. And I didn’t have to get out of the car on my way to work.
I don’t need friendly or romantic, I just like it quick, cheap, and clean.

On-​time service. Quick response when you walk through the door. We’ve only had one issue and it was fixed promptly.

If I could give them a negative rating, I would.
I have been going to this dry cleaners for about six months. I have never thought that their work was stellar but they are inexpensive. I often had to re-​iron most of the men’s shirts that I take in. I take almost everything that I own so I spend about $ 150 to $ 200 per month. When I took one of my skirts off of the hanger a few days ago, the zipper was half way zipped and had been destroyed. I took the skirt back in, as well as my clothes that needed to be dropped off, and the empolyee behind the counter said that there was no one there to look at the damage. I asked for the manager. He looked at it for about two seconds and then threw it back at me, yelled at me, and told me I was lying and that I damaged the zipper. I was not asking for them to pay for the skirt, just replace the zipper that they had damaged.
Not only is the manager very rude but the girls that work behind the counter clearly do not care about customer service. I guess this business owner does not care that he lost a customer that spends around $ 2000 a year on dry cleaning.

This place is superb. They launder more shirts and pants than I care to think about. Velvet, silk, duvets. They are so good, I even trusted them with that.
It’s not the most friendly, but I need them to clean my clothes, not chat.
I take SO MUCH stuff here, and I have never had a single problem, except once they miscounted the number of shirts so it slowed me down 90 seconds at pick-​up time. That’s it. In over two years, no complaints. Love the drive-​through.

We’ve been using these cleaners for about 2 years and I’ve always been pretty pleased with them. The employees aren’t the friendliest, but I’m in and out fast, so that’s all that really matters. Their prices are pretty good, but they did lose a belt to one of my shirts once.

This place gets pretty busy during the rush hour, especially at the beginning of the week. That probably has something to do with its prime location at 11^th and Shepherd, but it’s also an immediate recommendation on some level. I’ve used this cleaners for several years, over the course of a couple residences in the area. I even skip over a few cleaners, frowzy yet closer to my house, in order to stop at this Super Center. They clean on site, so you can usually get your order back the next day, but they send clothes off-​site for alterations, so that will take a few days. I haven’t had a problem here with any of my clothes, but maybe I just haven’t looked close enough. Regardless, they’re inexpensive and reliable.

You truly get what you pay for! They broke the buttons off of 3 uniform shirts and told me it was the result of me asking to have them laundered. You’re in the business of cleaning clothes and can’t figure out how to wash shirts without breaking buttons off?! In addition, they refused to fix the buttons without charging me. Horrendous quality and customer service to say the least. I will not be back and will make sure that all friends and family avoid this place.

This place sucks. The employees are rude, they don’t press the clothes very well, they don’t accept clothes with any pet hair, and there are other places nearby that do all of these things at the same price.

They do a decent job of cleaning my clothes, and I’ve never had a problem with service or lost items. I typically only drop off pants, skirts and sweaters (no laundering or ironing). I especially appreciate the drive through service. I can drop off or pick up on my way to work and never leave my car.

I have been going to this place for about 4 years and have seen on three occasions the manager (a) treat his employees poorly and (b) treat his customers poorly. I.e.: telling his customers that the damage to their clothes was done prior to bringing them to the cleaners. Well, this evening I was on the receiving end of this and the decision to switch dry cleaners was sealed. They tore 3 huge holes in a silk shirt and then the manager started YELLING at ME because I asked him about it after his entire staff ignored me. We spent about $ 1300/​year with them and now that business will be taken elsewhere. DO NOT USE THESE CLEANERS.
UPDATE ¹¹⁄₂₄: I filed a complaint with the Better Business Bureau and here is the response from the dry cleaners (and BTW — the complaint was not asking for any kind of monetary reimbursement):
Dear BBB,
I think it is wrong complaint case.
We did not even clean it.
That means we did not even touch it.
Our employee explained it.
Customer didn’t listen it.
We do not want to serve that kind customer. 11÷23÷08
From
Dry Clean Super Center
713−861−2001
I guess «that kind customer» isn’t one that spends $ 1300/​year for 4 years with them. I strongly suggest elsewhere for dry cleaning, at least where the manager doesn’t YELL at their customers! Honestly, that behavior is the worst I have ever experienced from a business owner.