E-Z Rent A Car

The worst. Period. No dedicated shuttle, etc. Looks cheap but isn’t, etc. As a business traveler, this should only be your LAST resort (like it was for me) and I’d rather use taxis and ubers than this. The people that work there, like Larry, are GREAT, however.

After signing up at airport rental car counter, we were told to go outside and wait for a purple van. We were NOT told that the van would be labeled «Park N Ride» and not Advantage Rental Car, since the rental car location is inside a Park N Ride terminal.
Next, arrived at the location inside Park n Ride, and there was no one there. We said hello a few times and heard a voice from the next room saying, «walk toward the restrooms.»
We walked down a hallway and found the other counter, also labeled Advantage Rent A Car, where someone was actually working. Wierd, walking into the first room, empty counter, no one there, then the voice from the next room. (I don’t suppose they have the ability to post a couple of simple signs that would lead you to the right room.) After all the various threats about not smoking in their cars (we don’t smoke anyway) we then get a car that smelled like smoke. It had not been noted on their paperwork, so had to go BACK to the sleezy rental car counter and have them note it on the paperwork.
We will not rent from this mess again. We did see the «Advantage.» It is that we now have the Advantage of knowing not to rent from this outfit.

DO NOT RENT FROM HERE!!!
Michelle Hernandez was my customer service desk lady and she was a complete B word!!! She started to verify my reservation and was giving me all the wrong information (phone number, return date, price). I told her that I did not think it was reservation and she assisted that it was. She was very snappy. After telling me it would cost more to change my date (back to my original date) I was angry. I told her that I had a confirmation email with my correct rate and dates. I gave her the confirmation number and she told me that I made 2 reservations! Which I did not! The info on the first reservation was not me! She did not tell me I could get the $ 200 security deposit waved if I had AAA. She didn’t offer me insurance or the toll services. She said that my card was declined (even though it was because they did not have a chip reader). Causes me to call my bank to verify this. Smh. She didn’t want to type my numbers in manually. But I insisted. Of course, it was approved. Just horrible customer service.
All in all, it took over 2 hours to get my car!

Our car was great, but the lady insisted that we spend $ 7 a day on a toll pass. In a week we went through one toll and drove Houston-​San Antonio-​Austin-​Houston. Total rip off.

Terrible! Beware of renting with Advantage at Hobby airport location. There are absolutely no signs to direct you to airport drop off location. I had to go into the airport to inquire about drop off location. Even with these directions to find off site drop off we had a difficult time finding the garage. Again, no signage until we literally were at the dirty little hidden office space. Zero customer service at the office. It seemed like the employees hated us before we even walked in the door. wow! Never again.

Terrible customer service, I rent 3 weeks a month so i know a thing or two about car rentals. this is by far the worst car rental service in Houston. I rented a car and apparently by mistake I had the rented a minivan. I was upgraded to a Prius and told My charge would be $ 180 for four days. I said sure and thanks. I was late to return the car, & I understand there are additional charges and was told over the phone that these would be $ 40 per day. When I return the car three days later, I was somehow charged $ 570 total. That would have been okay if the charges will explain to me, but the customer service agent started getting rude and defensive. Maybe the charges were right but having such an abysmal and atrocious service made things ten times worse. Last time I set foot in this place

From a frustrated mom: This has been the worst experience for renting car seats ever. I have a 1 year old and 4 year old. Both kids are in convertible car seats with 5 point harnesses at home. Got here and they had a booster seat for my son, which wasn’t safe at all. My daughter, they gave us an infant seat which she was almost too big for. I asked for a different seat for my son and they gave me another seat without a seat belt. I finally managed to find one that while against my better judgment was a clear safety hazard, I’m sure it was expired, and it’s definitely nasty. My daughter they gave us a cosco seat and the base literally doesn’t clip in. If we have a wreck, my daughter is sure to go out the back windshield.
While I have no problem with advantage as a car rental, their car seats are disgusting. They showed me another one siting out in the weather they thought about giving me that literally has black mold on the seat belts.
My advice: save your money in rental and bring your own car seats. Invest in a luggage bag for them if you’re traveling. Their safety and their cleanliness from your own seats is far worth it.

Why didn’t I check the reviews first?! Horrible!
Bush arrival. Took an hour to pick up.
Drop off Hobby. Took an hour to find the TRAILER?! Their toll free number didn’t even know how to give directions! He kept saying it was near Avis. It’s across the street near Parking Spot.
Ahhhhhhhhhhh

What a horrible setup. I landed at 1 am so went right to my hotel and took a cab to advantage in the morning. I show up and they say they can’t process me on site so I have to go back to the airport to get my paperwork. Wow.
Ride the shuttle back to the airport, and go to the desk where there’s 7 –8 pissed off customers pacing in front of the desk. Guy at the desk asks me to write my name on a piece of paper for a wait list due to car shortage. says there are 5 groups ahead of me. 0 cars come available in 30 minutes. At this point it’s 9 am and my reservation started at 8 am, so I’ve essentially paid for an hour of waiting with no end in sight. The guy says they are washing the cars. But still has no idea how long till they become available. I’m already a half hour late to a meeting so I cancel my reservation and get an expensive car at Avis. Thanks advantage, not that you’ll read this or care

No warning of an 8.99 per gallon charge for gas if you don’t completely fill the tank back up when you drop off the car. I’ve rented cars elsewhere before and they usually charge you around what gas is sold for in the area– albeit usually more, but 8.99!!! Ridiculous, you would hope they would mention something about that…
Never again.

Worst service
Stay away even its free
Rude staff
Very unprofessional
Won’t recommend it

What a cluster! Traveling weekly I’m pretty immune to bumps in the road. But this operation is a mess!
From apathetic «have better things to do» employee checkin at the airport (think DMV employee. Uggg) to less than cheerful shuttle driver.
Upside was a great young man that showed me to my car, oriented me, etc… Real nice, though clearly he was the odd man out in this mess.
Advertising says «on airport»… It is not. Not a major big deal until you realize they do not make it easy to find the return location. It is at a parking lot with no obvious sign. Was told by other vendors that receive a lot of lost Advantage renters, in the area, this is very common mistake. Very frustrating when returning. With all the choices in rentals, I would always choose something different than this place.

This is a joke… surely
Okay, where are the cameras?!
It doesn’t take this long to BUY a car
Seriously…DO NOT RENT FROM HERE
Busy travellers dont have an extra hour to spend in the baggage claim area… unacceptable
— – edit
I’ve been here so long I’d like to update you guys
My youngest is now on her way to her first year of college and my wife and I are mulling over where we will retire!
Wanted to keep everyone posted…
Seriously…Its been over an hour… to rent, a car
—edit
Im now on the shuttle to the rental car… Houston is a shell of what it once once. I keep hearing something about John Connor and there are burning cars everywhere…
I’ll report more later… not even sure I have a car here
Wait…this nice robot is about to help me…

Everyone is very nice but this is poorly organaized. getting a reserved car should not be a two+ hour process. there was a not a huge line… just lots of standing around and them trying to figure out what cars they had and did not have available when mine went missing. Avoid this if your trip to Houston has a schedule.
talking to the employees it sounds like their computer system commonly shuts down and just causes a mess. other customers seemed to have similar experiences.
adding a star because without any arguing they refunded me the «pre-​paid» gas when I brought the tank back full.

I made a reservation here through Expedia, prices were far less than other in terminal rentals. The gal at the counter was super nice, chatted me up about my reason for being in Houston — the guy in front of me had been a total tool so I was glad that she shook it off and was able to give me great service. I took a shuttle to the lot where they keep the cars and here is where my experience went from good to great… the two ladies working out there (didn’t think to grab names!) were AMAZING! They made me laugh, gave me some solid advice on where to get legit local food, and were genuinely nice people! My car was a newer model Camry, clean and one of the ladies even cranked up the air so I wouldn’t get into a hot car… surprised to see all the bad reviews, because I thought it was great!

DO NOT RENT HERE. Be sure to carry an old fashion tire pressure gauge and check tire pressure before driving off lot. I’d check and wait 20 minutes and check again. This place will screw you. See, they’ll pass on vehicles with faulty tires and as soon as you drive off the lot they’ll say you are responsible unless you purchase their insurance. They’re custom service line sucks btw. People who are on the other end are scripted. They’ve been provided with zero tools to actually assist you.

Do not rent a car from advantage! If you do, please be aware about their insurance policy! USE YOUR OWN INSURANCE OR CC AGREEMENT! I highly recommend you to make sure the worker clearly explained to you about the policy and charges bc I got charged an arm and leg. My insurance fee costed more than my actual car rental fee. That’s ridiculous! I should’ve Unilocal this in the first place before I reserved a car. The reviews and stars pointed out how horrible this company is. I’ve learn my lesson and I’ll make sure I will NEVER rent from them again.

How much potential aggravation is worth a few dollars?
Well, I thought I would take my chances, and well, the aggravation and time spent in resolution will hopefully help some of you. Dumb idea number 1) Try to save $ 60 for a week rental 2) Late evening pickup. Me thinks cars will be back by then. Wrong, they were overbooked (as seems to be common) 3) Thinking other agencies would have cars at that time if Advantage did not. Wrong, sorta!
However I did learn 2 important things:
1) Insist on a ‘We Apologize’ card. Submit it later and they will (supposedly) reimburse the difference if you get a substitute rental;
2) Use the 800 number for one of the ‘majors’ to reserve a comparable car. They will make the reservation (and I guess release ‘reserve’ cars) that their desk would say they don’t have available.
My refund is said to be in process, so if Advantage has any integrity I will be financially whole, a bit wiser, but a bit grayer
Now 3* as my refund was cut ¹²⁄₁ and received ¹²⁄₈. Thanks for ‘standing up’ to the problem Advantage.

This was awful. I have come to believe all rental car people hate their jobs and lives.
I am currently waiting in line to a computer that is broken down and a guy who acts like I am the inconvenience. I’ve been here for over 30 minutes and still no sign of hope. I wish Advantage had nicer people or, at least, communicated with the people who are waiting in line what is happening.

I’m generally not a fan of advantage. Far too often do they take reservations without having cars. They frequently over book although it depends upon the airport. In my experience major airports are always a problem. So place your reservation and take your chances. Good luck to you and Godspeed (preferably at another car rental agency).