Edible Arrangements

Though I posted a picture to show the arrangement itself is nice, I have to give one star. This place has extremely rude people running the facility. By far the rudest I’ve ever dealt with. I should have read the review first. I have ordered from other Edible Arrangement shops that gave courtesy calls when your order is ready for pickup. So after placing this order online I decided to call and make sure they would give a courtesy call since the pickup person was different from the ordered and in a different state. However, once I got someone on the phone she was extremely rude and asked me «why she would ever call someone for pickup». I was thinking «It’s called customer service». Long story short I’m glad I did not have the arrangement delivered because I feel like it would never have gotten delivered. I will NEVER order from this place again and I plan to contact the corporate headquarters to find out why they are allowing someone to represent their good name so poorly. When you’re spending the kind of money edible arrangements cost you expect to be treated with a little respect. I also had ordered with 7-​minute pickup and it was ready an hour later. But I think it’s because of the billing address I used for my online order. I’m not sure

AVOID THIS STORE! ZERO STARS!!! I ordered a congratulatory fruit assemble for pick up. I ordered it around noon and clicked for 2 pm pickup. I get there at 2, and they say i asked for it to be picked up at 4. Lies! And to make matters worse the front desk lady, who has a lazy eye, stared at me so angrily and went back to the kitchen to get my slip and then smacked it to the table top and said-​AND I QUOTE-​” You see! it says 4PM Fouuuuuurrrr, four, four” I mean I’m pretty sure I know how to read, and honestly was being that immature necessary? She basically patronized me in a way that made it seem like it was completely my fault and not theirs. The lazy-​eyed girl then went to the kitchen and spoke to someone and they replied and said to wait 5 minutes, Then someone angrily says «I DON’T CARE IF THE LADY CAN HERE ME OUT THERE» Really? i mean i have low expectations for the workers already, but for them to be even more rude definitely ticked me off.
The girl instead was to ashamed to even give me my basket that she sent this young man to give me my arrangement.
Due to a big event later that day I just accepted the arrangement and left. However, during the drive to the event, I began to wonder «How do i know they didn’t SPIT or Threw my fruit in the floor?» In order to avoid another chaotic problem i decided to not even bring the arrangement and instead throw it away and buy flowers for the event
Later that day (i finally had time) i called and demanded to speak to the manager. hoping she would be nicer, she instead was extremely rude! Worse than the employees. She basically told me to stop whining and to shut up and to take the arrangement out of the trash in order to get a refund. AND that if i wanted to return it i would get partial money back, oh no i demanded full refund and said ill take that arrangement to her, but she hung up. I called back but she again yelled and hanged up AGAIN!
I told my mother to give that lady a call and she was basically left her speechless as she knows my mother wasn’t playing. Tomorrow I will be taking it back and it makes me think, what will she do with it? Sell it to others knowing its been in the trash?
Sadly its people like them who believe they can run a franchise so known to people, when in reality they have crappy standards for themselves. I mean who can blame a grumpy old lady who has been mentally corrupted.
PS. YES I SHOULD HAVE LISTENED TO Unilocal. AND I WILL STOP SUGGESTING THIS STORE TO MY CLIENTS

So far the verdict is unanimous…1 out of 5 stars. Apparently I should have checked Unilocal before I used this store. I hope you were smarter than I was. If you have a special occasion to have a gift delivered for, you will not want to use this store. I ordered a small fruit arrangement to be delivered to my mom for her birthday for $ 80…it was not delivered even though I followed the tracking service they have online all day until the notice came that it was «delivered.» When I called the store this morning there was no explanation, I was simply told «We have your order and will deliver it today.» When I explained that I was frustrated since yesterday was her birthday, and today is, well… not, I was met with silence. No apology, no explanation. We waited from 8 a.m. until noon and my mom called to ask if she could leave her house to go out for lunch. I called the store to see what time it would be delivered. The man who answered the phone this time said, «We cannot guarantee delivery times.» When I said she’d waited for it all day yesterday and I wasn’t inclined to have her wait a full day on Saturday – the day after her birthday – when it still might not even be delivered at all, he said she’d only have to wait until 5 p. m…so a potential 9 hours waiting at home again for a delivery that had never arrived yesterday when it was promised. I told him this was not acceptable and cancelled my order. He said that would not be a problem since the order still had not even been assembled, much less left the store for delivery. No apology or explanation was ever given. Please avoid this store at all costs. If my review doesn’t convince you, just keep reading. Apparently this store doesn’t deliver your order, period.
ETA: They never took the charge off and it went through my bank account, I had to call to get refunded again. I accidentally called the wrong store, and when I told them my problem they said when they searched the tracking number it said it had been delivered… when I told them it hadn’t and which store I’d ordered from the lady said «Oh, that store is terrible, I’m sure they screwed up… I’ll refund your money for you.»

BEWARE!!!
I pre-​order and arrangement for VALENTINES DAY from this Location and it was the MOST HORRIBLE EXPERIENCE!!! I was overcharge plus extra charge for a delivery service but they never delivered my arrangement to my boyfriend. Plus they didn’t have the decency to give me a call and let me know I had to find out by my self. I call several times and the never answered their phone. So I when my self there and what was my surprise?! Around 50 people outside of this Location on the same situation as me!!! Some people decided to get they money back, but I decided to wait for my arrangement… I WAIT THREE hours to get my arrangement plus I had to deal with a young woman attitude… OMG She was NASTY and UNPROFESSIONAL!!!
This business are NOT RELIABLE!!! NO Customer service at all.
DO NOT EXPEND YOUR MONEY on unreliable business like this one!!!
i wish we can rated as zero star!!!

The same thing happend to me as what the other review says, except I was the woman left without a Valentine’s gift! Absolutely AWFUL store and not reliable at all. Do not trust your money with these people.
My husband had nothing but horrible customer service. When we called on Vday, they told us that it would be delivered by 8pm, which it didn’t. Then when he called the next day, they said, get this «We were so overwhelmed with orders, we didn’t make ANY orders yesterday.» Excuse me? They were apologetic, gave us a refund and promised to repeat the delivery on Monday. Monday rolls around and again no delivery, no call. How is that possible that you screw up twice?
He calls back a 2^nd time to speak to the owner of the store, who proceeds to again be apologetic and offered yet again, to deliver the gift, but by this point we are just fed up. They never felt it necessary to just deliver it anyway, to go above and beyond. Just all around terrible customer service and no clue how to run a business.